Hr Manager Jobs
About the team
The Digital team was created in 2022, with aims including ‘to update our use of systems so that they better meet our needs, provide answers more quickly and easily, and increase the robustness and efficiency of the ways we use data’ as well as to ‘help us change the way we work, not just the systems we use.’
Until now a one-person team, we are adding the CRM and Analytics Manager role to provide a greater focus for development of our key data systems, and to meet increased demand from across Impetus as we drive use of CRM. The team works cross-organisationally, providing development for, collaborating via established working groups with, all teams within Impetus.
About this role
We are looking for a talented professional with a passion for maximising the value of data, who is looking to join an organisation where they can put their skills to use across all aspects of our operations. You will join at a key time to develop and embed our work in this area, providing key support to all of our teams as well as expanding and improving the range of data available to us.
You will lead on the development, administration, and staff engagement with, and training on, our Salesforce CRM system. This will include data from, and collaboration with, all departments of Impetus, including our donors and prospects, our collaboration with partner charities, and our communications with email audiences. You will also manage the relationship with our existing Salesforce partner agency, drawing on them for additional support resource and coordinating broader development projects.
You will also aggregate, visualise, and draw relevant insight from data across our systems, including Salesforce, Google Analytics, and our social media platforms. In time, we will look to combine our own data with other external and open data. Since Impetus is in the early stages of making the best use of this cross-systems, cross-organisational data, you will have broad freedom and responsibility to set the overall direction of development, in collaboration with relevant teams, as well as the specific dashboards and other outputs that you create.
The successful candidate will have experience developing and drawing value from Salesforce, including both technical development and collaborating closely with teams to drive engagement and best practice. You will also have experience of working with a broad range of data to produce high quality visual and analytic outputs and a commitment to enabling data-driven decision-making.
This position requires someone that can collaborate with a wide variety of teams as well as frequently working independently and with a high degree of autonomy. You will be able to own CRM for an impactful, curious, and growing organisation, as well as providing it with the usable insight it craves to further grow and deliver impact.
Key responsibilities
CRM:
- Own the development and administration of our Salesforce system
- Work with all teams at Impetus to maximise their engagement with Salesforce and provide relevant training
- Collaborate with our Salesforce support partner to leverage additional administration, and development project, resource
- Gather information and data to identify business requirements and processes for adding to, or further developing on, Salesforce.
- Evaluate technical solutions in terms of meeting business requirements.
- Work closely with stakeholders, including the project team, to ensure requirements are fully and accurately understood.
- Collaborate with the Comms team to ensure we are making the most effective and efficient use of Pardot for our email lists.
- Develop reporting within Salesforce.
- Answer staff queries and ad hoc requests.
Analytics:
- Lead the development, and administration of our data integration and transformation and Data Warehouse systems
- Lead the development of our organisational reporting (initial development in Domo, but likewise open to moving to e.g. PowerBI)
- Working with the Comms team, developing and reporting from Google Analytics
- Identifying and using open data, for example from government departments around employment and education
Collaboration:
- Aiding the development of a culture of data literacy and data-driven decision-making across Impetus
- Working with charity partners to develop foundational data and reporting capabilities
- Working with third parties providing data and insight to our partners or the wider sector
Person specification
Essential
- Advanced knowledge of, and significant experience with, Salesforce development in a professional context
- Significant experience of collaborating closely with varied stakeholders to determine requirements, evaluate solutions, and plan development
- Demonstrated ability to manage and interpret varied datasets to inform strategic decision-making
- Knowledge of reporting tools, for example PowerBI or Domo, together with a track record of creating dashboards and driving their adoption
- Knowledge of SQL
- Experience with MS Office suite
- Strong attention to detail with a clear and diligent working approach.
- Ability to work independently and use initiative to manage a busy and varied workload
- Excellent project management and planning skills, including effective contingency planning and responsibility for managing actions, people and priorities.
- A proactive and solutions focussed approach
- Experience working with agencies and partners
- Excellent team player, willing to work flexibly and collaboratively to respond to changing organisational needs/priorities
- Excellent written and oral communications skills with the ability to communicate effectively in a range of formats to a range of audiences (e.g. reports, presentations)
- A commitment to Impetus’ mission
- A commitment to equality, diversity and inclusion
Desirable
- Knowledge of Snowflake, Python, Google Analytics 4
- Significant experience of Salesforce administration
- Experience with cross-system automation tools e.g. Zapier, Power Automate
- Experience scraping and using open data
- Experience working in the charity or not-for-profit sector
Our commitment to equality, diversity and inclusion
We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.
We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone isencouraged to grow and develop.
We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.
We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.
Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.
Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, race, age, disability, religion, belief, sexual orientation, or marital status. We value diversity and welcome applications from people of all backgrounds.
How to apply
Click on the URL link below
You will need to:
- Complete the online form (including the equal opportunities monitoring form)
- Upload a comprehensive CV and supporting statement.
The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.
You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.
As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.
The deadline for applications is 9am Monday 15 April 2024
Interviews
First round interviews will take place: 23 and 24 April 2024
Second round interviews will take place: w/c 29 April 2024
You will also be required to provide proof of your eligibility to work in the UK.
Personal Data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
The client requests no contact from agencies or media sales.
This key role presents an excellent opportunity to see projects through from conception to completion and to play a part in shaping how we work and what we do. You will have responsibility for day-to-day operation of UCISA, including technical Infrastructure and systems used to deliver UCISA’s services to our members. You will deputise on operational matters for the CEO and represent and advocate for UCISA alongside other management team colleagues.
You will be reporting directly to and working closely with UCISA’s CEO and have opportunities to develop your own skills in running an organisation in an innovative and agile way. Ultimately, you’ll ensure our operations run smoothly and that people are productive.
The role sits within the Management Team and the post holder will deputise for the CEO alongside management colleagues.
Summary of key Terms and Conditions
Contract: Permanent Full time, Oxford based, hybrid
Hours per week: 37.5, Monday-Friday with some flexibility to support UCISA events and participate in team days
Salary: £55,000-£65,000 per year (depending on candidate experience and skill set)
Leave: 30 days annual leave & 8 Bank Holidays
Pension: Defined Contribution scheme (6.7% employer contribution, voluntary employee contribution 0-6.7%)
Reporting to: CEO
To apply for this role please follow the instructions provided. The closing date for this role is 10:00 (10am) 26 April 2024. Interviews will take place on Friday 31 May 2024 at the UCISA office in Oxford and will include relevant skills tests.
Please ensure that your CV addresses the personal specification criteria in the job description document. Your supporting statement must be no longer than 2 x A4 pages
The client requests no contact from agencies or media sales.
Salary: £53,968 per annum, rising to £56,809 after 12 months in London. £49,940 per annum, rising to £52,781 after 12 months outside of London.
Hours: Full-time. Applications for four-day contracts are welcome.
Contract: Permanent.
Location: Home based, or office based at Society Building, 8 All Saints Street, London N1, in line with NCVO’s flexible working policy or home working policy.
Closing date: Tuesday 22 April.
Shortlisting date: Wednesday 23 April.
Interviews: 29 and 30 April.
About the role
We are the largest membership body for voluntary organisations in England. The needs of communities are diverse and ever-changing. This means the role charities play, and what they need, constantly evolve.
We hold a wealth of data. We need our data to become meaningful insight that helps tell the story of our members and the sector. Both to aid internal strategic decision making and to influence external audiences.
The insight lead will be integral to realising this ambition ‒ combining our analytical and sector research with our internal data. They will establish NCVO’s Insight Hub which will house the highest quality data and insight, and be respected and valued by external stakeholders.
We’re already revered for our Almanac and other research projects, which the insight lead will further expand. They will also develop the strategy, review our research programme, and embed a culture of using insights across the organisation.
This is a dual role. The insight lead will act as a champion for the voice of the customer internally – ensuring business decisions and strategic priorities are based on insight, and that we’re collecting and managing data in the most compliant way.
They will also take a strong external leadership approach ‒ looking for partners, technologies, AI solutions and funding opportunities so we can strengthen what we know about the sector, and how we report and share information. They will review our existing approach to research and harness opportunities from our unique perspective.
Equity, diversity and inclusion
NCVO is fully committed to equity, diversity and inclusion in our sector.
We want this to be reflected in the diversity of the people who work with us. We welcome submissions from people from all backgrounds and identities.
As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.
Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview questions will be shared in advance.
If you have access needs or require reasonable adjustments as part of the recruitment process, please email us.
About NCVO
We are the charities charity. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.
Our membership is made up of over 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.
We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.
We focus on empowering charities and volunteers by making sure they have the knowledge, tools, and resources they need. We advocate for and with our members, giving voice to those not often heard, and harnessing the collective power of partners to ensure the voluntary sector is valued. We bring charities together so they can learn, connect, and create greater impact.
As the voluntary sector and volunteering adapt to new challenges and a changing context, so must NCVO. We are therefore prioritising work to evolve as an organisation to ensure we live our values of ambition, inclusion, openness and collaboration in everything we do internally and externally.
We have around 80 staff and income of more than £7m per year. With our members at the heart of everything we do, our mission is to unite to champion the remarkable role of charities and volunteers. Because stronger charities make for stronger communities.
NCVO is an equal opportunities employer and we welcome applications from everyone. Charity No. 225922.
Benefits for NCVO employees
NCVO offers attractive benefits including:
- 25 days’ annual leave (for full-time staff and pro-rata for part-time staff) and office closure between 25 December and 1 January inclusive. After three years' service annual holiday increases to 27 days, and after five years to 30 days (pro rata for part-time staff)
- the option to purchase or sell up to five more days each year
- five days’ volunteering leave (pro rata for part-time staff)
- 2.5 extra ‘wellbeing’ days off during the year
- enhanced pay for sick/maternity/adoption leave
- subsidised gym membership
- season ticket loan
- flexible working, including opportunities to work from home/off-site
- monthly homeworking allowance for permanent homeworkers
- monthly office worker allowance for those who have to work from the office on a daily basis
- generous employer pension contribution of up to 8.5% of salary, into our stakeholder pension scheme (linked to employee contribution)
- training and development opportunities
- the opportunity to join Hospital Saturday Fund health cash plan for free at the basic level of cover, or at a reduced rate for other levels of cover
- 24-hour free and confidential employee assistance programme.
We’re located a short walk from London King’s Cross station in a modern accessible building overlooking Regent’s Canal.
The client requests no contact from agencies or media sales.
Growing Hope seeks a highly-motivated and experienced Director of Operations who is passionate about our mission. The ideal candidate will play a vital role in ensuring the smooth and efficient running of the charity’s essential operations.
This position offers an exciting opportunity to lead and develop our finance, HR, IT, and governance functions. This will provide the backbone for Growing Hope to continue making a tangible difference in the world and ensure the charity’s long-term sustainability and growth.
This role will report to the CEO of the charity and will work closely as part of the Senior Leadership team. The Operations Director will have oversight of HR, IT, Operations, Finance and Governance within the charity. This will involve line management of the Finance Officer and Operations Officer in the team. As the charity grows we want to ensure that we have strong governance, processes and financial reporting across Growing Hope and the local charities. As a small charity, the role will require balancing practical tasks with strategic planning and management. The role will be based in King’s Cross (2 days office based) with occasional events outside of the office.
Further information about the role is found in the job description and person specification. All applications must be submitted along with a CV via our website.
The client requests no contact from agencies or media sales.
Are you passionate about tackling climate change and supporting the development and growth of a dynamic organisation? Do you want to use your experiences of operations to support a mission driven team? Then you could be UK100’s new Operations Officer.
The role will help coordinate and manage collaboration across the entire organisation and between teams at UK100. The Operations Officer will manage the office space, plan team events, support staff onboarding and recruitment, and drive HR and internal policies and procedures such as DEI, Ways of Working with various systems, IT security and GDPR. They will drive the development and delivery of UK100’s operations, supporting the Chief Operating Officer, and progressing the improvement of UK100's internal systems and processes. It will involve developing UK100’s CRM system and supporting team members' use of the CRM and the management and administration of our Finance and budget systems.
Equity, Diversity and Inclusion: UK100 is actively taking steps towards developing new opportunities for people from an array of backgrounds, ensuring that everybody has an equal opportunity and is not treated differently or discriminated against because of their characteristics. UK100 values the voices of each of its employees in order to progress in a collaborative, innovative and well balanced way. The postholder will be expected to echo and support this. This can be found on the UK100 website here.
Key responsibilities:
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Maintaining UK100’s Customer Relationship Management system, including making updates that change front end form and function, coordinating with the service provider for training and updates and supporting UK100 staff in using the CRM.
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HR processes including supporting recruitment, staff onboarding, and off-boarding. Maintaining a HR Calendar and staff policies, and monitoring and reporting across various HR areas.
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Working with the finance team to track all of UK100 payments and expenses. Including maintenance and oversight of UK100 payments and support with UK100 grant budget tracking. Supporting the annual Financial Audit where necessary.
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Managing relationships with 3rd party suppliers, ensuring efficient payments and working with the bookkeeper on invoicing. Reviewing overhead contracts ensuring best value for money.
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Providing support for UK100’s Business Supporter Network including drafting contracts, updating BSN opportunities in the CRM and taking minutes from BSN meetings.
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Support UK100’s management of IT systems including for example Drive folder management, group email accounts, administration of G-Suite, Zoom and Monday and security settings and good practice.
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Developing and improving UK100 policy and procedure documents and owning and maintaining key organisational documents. Developing working processes with the team, for example on internal communications and ways of working.
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Office management and coordination with our workspace provider. Managing UK100 equipment and the UK100 fixed asset register.
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We are a small team. Ad hoc duties will thus arise, and every team member is expected to support the team efforts.
Place in organisational structure:
The post holder will report to the Chief Operating Officer, and be part of the Operations Team.
Key Relationships:
Internal: All team members
External: CRM provider
Office / workspace managers
IT service providers, administrators, and support
Benefits:
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Competitive salary
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25 days annual leave (plus statutory bank holidays)
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An additional 3 days paid leave over Christmas period
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An additional 2 days of paid leave per year to volunteer
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Subsidised gym membership
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Enhanced pension offering & access to professional pension advice
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Competitive Parental Leave policies
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Opportunity to request a Sabbatical after 1 year of service
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Company MacBook Air
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Work from home allowance
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UK100 supports flexible working arrangements
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Mental Health first aider
Special Note: This job description does not form part of the employment contract but indicates how that contract should be performed. The job description may be subject to amendment in the light of experience and consultation with the post holder.
Applicants must have the right to work in the UK.
Person Specification
Criteria
Knowledge
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Understanding of relevant organisational best practice and the systems and processes that support it
Experience
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Using G-Suite / Office applications and Zoom
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Using and developing a database / CRM
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Able to develop and maintain effective relationships
Skills and abilities
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Strong attention to detail
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Excellent communication skills and email manner
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Effective project management skills
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Strong digital literacy, experience with G Suite, Zoom and Excel preferable
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Being able to perform tasks efficiently under pressure
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Solution oriented, and proactive problem solver
Other
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Committed to the vision of UK100, with a motivated, can-do attitude
The client requests no contact from agencies or media sales.
Your role will be to provide administrative support across a range of business support functions, including finance, HR and IT. Line managed by the Finance and Systems Manager you will also work closely with the HR Manager.
The role will be based in our Resources, System and Culture Team and provide an efficient administration service supporting business processes and staff globally.
Location: Office based from our office in Frome, Somerset or remote working
Contract: Full-time, permanent (though we are open to considering applications from those who want to work on a part-time or job-share basis)
As an organisation that works with disability activists in Africa and Asia we are clear that lived experience of disability is hugely important to our mission. Priority for this role will be given to disabled people. We want to see you at your best and so please let us know if there are any adjustments at all that we can make to the recruitment process to ensure that it works for you.
Key Responsibilities
Finance
- Receive invoices and enter into purchase ledger for authorisation process
- Set up bank payments to suppliers and international transfers to Country offices
- Liaise with suppliers regarding payments/details and with budget holders regarding authorisation
- Process staff cash and credit card expenses
- Maintain all supporting documents for any transactions posted onto QuickBooks
- Process donations arriving in post
- Other finance administration tasks as necessary
Human Resources Administration
- Online HR system (People HR) administration
- Using templates prepare standard HR paperwork such as contracts and salary change letters
- Monitor completion of HR processes
- Recruitment administration
- New joiner administration
- With guidance from the HR Manager making minor amendments to HR policy and process documents and ensuring they are uploaded to SharePoint
- Arranging HR related meetings and notetaking
- Training administration
- Other HR administration tasks as necessary
IT
- Help manage the SharePoint environment as a primary administrator
- Assist in the development of SharePoint and Microsoft Teams to meet the needs of the organisation, and to ensure that it is fully accessible and inclusive
- Managing permissions within SharePoint
- Manage and maintain our corporate IT licenses
- Weekly maintenance of above with emails for new joiners and leavers and distribution groups
- Manage the IT hardware needs for the RSC Team, also ensure the physical assets are recorded and reconciled
- Other IT administration tasks as necessary
Person specification
- Significant experience of business administration.
- Experience of basic book-keeping using Quickbooks or similar finance software.
- Experience of HR or IT administration would be an advantage but not essential as training will be given.
- Proficient with using Microsoft 365 including SharePoint (or transferable skills in similar packages).
- Ability to multitask and prioritise across a wide-ranging role
- Strong written and verbal communication skills in English
- Good numeracy and organisational skills
- Ability to liaise effectively with suppliers, donors and staff as required
- Ability to work effectively with colleagues across cultural differences
- Commitment to the Social Model of Disability and a rights-based approach to development.
Please see the attached job description or visit our website for more information and to apply.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
This is an exciting opportunity for a new role of Operations Manager. The purpose of the role is to support our Director/CEO and to lead the management team. This post will be responsible for managing day-to-day operations at BIAS. This aim of the role is to support development, lead operational plans and create new initiatives to enable sustainable growth and planned expansion.
The ideal candidate is someone already working in a line management role wishing to either progress or change career. We would like to appointment a dynamic, enthusiastic Operations Manager to maintain quality standards and help drive the organisation forward at pace.
You will be a conscientious leader who excels at supporting people to ensure they can thrive and projects are delivered efficiently and effectively.
We are looking for someone who:
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Has experience of finance and HR processes
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Is able to review and implement operational policies and systems to increase efficiency and support good governance
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Has experience of supporting organisational change as part of a senior team
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Is able to work independently and exercise sound judgment
You will have excellent written and verbal communication skills, be proactive, and ideally have 2 years management experience with strong people and project management skills.
Other Key information
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? This is an immensely rewarding role working in a dynamic charity built on an ethos of going the extra mile, hospitality and inclusivity.
You will need the skills and abilities to ensure operational needs and deadlines are met . Key functions of the role will be: running management reports, monitoring services, providing reports and evaluations to funders and identifying new funding opportunities.
Deadlines for applications are the 31st March 2024 but we encourage applicants to apply as soon as possible as interviews will be carried out on a rolling basis and we reserve the right to close early.
If you have previously applied for this role, please do not apply again.
Application Instructions
Candidates must submit a detailed CV and covering letter, explaining any gaps in employment. The covering letter should show how you meet the essential/desirable criteria, providing examples. Your CV should be no longer than 2 pages and your covering letter should be no longer than 1500 words.
Candidates must submit a detailed CV and covering letter, explaining any gaps in employment. The covering letter should show how you meet the essential/desirable criteria, providing examples. Your CV should be no longer than 2 pages and your covering letter should be no longer than 1500 words.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
INTRODUCING ONWARDS & UPWARDS
Onwards and Upwards (O&U) is a charity created to directly tackle the cycle of reoffending driven by the barriers to unemployment faced; our purpose is clear, and our plan is simple. We will break the cycle of reoffending by starting sustainable businesses which train and employ ex-offenders. These must be organisations that people are proud to work for, provide personal and professional development, that operate in high demand sectors, and that showcase the talents and potential of ex-offenders as employees to businesses and society at large.
Our plan in the long-term is to launch, test, and grow a range of businesses that all follow this model – of training, supporting and employing ex-offenders in positive environments that are part of a community, with aspirational brands, and with full support for people to grow and move on with their lives.
Our first commercial venture is XO Bikes – where we train people to become qualified bike mechanics and then aim to find them meaningful jobs in the cycling sector and beyond.
THE ROLE
The next few years is a transformational time for Onwards and Upwards as we take the stride forward in starting our second venture, but only once we have secured a best-in-class training and support model, and delivered XO Bikes to sustainability. Beyond this we are an agile and entrepreneurial team that has a tendency for finding and taking advantage of great ideas and opportunities. To achieve all this we need a great Ops function, and someone leading it that can grow as we do.
We are looking for an organised, motivated, and experienced Operations professional to ensure O&U and our Commercial Ventures run smoothly and efficiently, our staff team is valued and supported, and our management teams are kept up to date and fully informed. This role would be perfect for an Ops Director excited by our approach and mission, or as a first step into a Director role for a proven Ops manager.
The primary responsibilities include:
HR
Our staff and volunteers are central to what we do here at O&U and XO Bikes. We are a growing team and it is essential that all staff members feel valued and supported. The Operations Director will assist the core management team in ensuring we all work well together to fulfil the missional objectives of the charity. Tasks will include:
· Management of O&U and XO Bikes HR functions including recruitment, administration, compensation and benefits, training and development, staff wellbeing and performance management.
· Ensuring our staff team and volunteers are well qualified for their roles and developed both professionally and personally.
· Volunteer recruitment, management, and productivity
FINANCE
The Operations Director will need to have a good understanding of finance reporting and systems to inform leadership, manage budgets and cashflow and ensure we meet statutory financial requirements. They will manage the Finance Assistant who is responsible for keeping our finance systems up to date and managing day to day bookkeeping.
Finance tasks will include:
· Management of Finance Assistant to ensure accurate, timely and complete information is provided to Trustees and the O&U management team to inform strategy and planning decisions. This will include the following tasks:
o Production of annual budgets and cashflows in conjunction with the management team
o Management of relationships with auditors, Charity Commission and HMRC
o Responsibility for statutory and management finance reporting including external independent examinations/audits.
· Production of monthly management accounts, balance sheet, cashflow and profit and loss
· Ensure timely filing of annual reports and accounts for the charity and any ventures the trustees are responsible for
OFFICE SUPPORT
The Operations Director will manage the Operations Assistant and ensure staff are fully set up and trained on all IT systems. This includes Microsoft office products, database management systems, HR platforms and retail/production systems.
· Operational management of IT services and support at O&U and XO Bikes
· Ensure IT provision is consistent, up to date and easily accessible to all staff and volunteers
· Ensure training is provided for all staff and volunteers
PREMISES MANAGEMENT
The Operations Director will ensure the offices, workshops and retail outlets are safe spaces, well maintained and fit for purpose. This will include the following:
· Review building security and insurance provision annually
· Review health and safety policies and ensure training is provided to all staff
· Ensure fire regulations are complied with at all premises
· Review property leases and liaise with landlords as required by core management team
· Manage relationship with local council re business rates and discretionary relief applications
· Manage contracts with utility providers (includes lighting/heating/water)
· Manage support contracts re fire regulations, health and safety
CHARITY GOVERNANCE
The Operations Director will be the liaison between the UK Charity Commission, the trustees of O&U and the staff team. Tasks will include:
· Collation of updates from managers for the Trustees (6 reports per annum)
· Attendance at all trustee meetings
· Production and circulation of Trustee meeting minutes
· Charity Commission administration and reporting
· Trustee onboarding
LEGAL & COMPLIANCE
Ensure implementation of procedures and policies in line with all relevant statutory requirements concerning HR, Finance and Charity governance. Ensure O&U is kept up to date with all regulatory changes which affect the charity and our commercial ventures. This will include the following:
· Keep up to date with changing legislation and laws affecting companies and charities making appropriate recommendations to management on changes and other relevant matters.
THE PERSON
We are looking for someone who shares our belief that individuals who commit crimes should be given the opportunity to build themselves a positive and productive life atop the foundations of secure employment. The cycle of reoffending is an enormous issue, but one we can start to solve.
Our hope is to find an energetic, organised, and positive team player, similarly comfortable working independently. It is a very varied role and one that needs calm focus as well as spontaneity and initiative – things change fast here, and this allows us to progress towards our mission rapidly.
Most importantly, we want someone who cares as much as we do about why we exist – the people we aim to help. Bikes are an end to a means, and that means is giving people ready to turn away from crime the platform on which to launch a successful and rewarding career. Cycle broken.
As a rough guide, with poetic interpretation encouraged, we are looking for:
Essential skills
· A collaborative leader who can build relationships with staff members at all levels, inform decision making and help us fulfil our missional objectives
- 3+ years operational/management experience
- Sound understanding of financial management, reporting and accounting systems (Xero preferred)
- Highly motivated and driven self-starter, able to adapt quickly when priorities change
- Management experience in pastoral environments
- Highly proficient in Microsoft Office products and database management systems
- Excellent written and verbal communication skills, including experience in creating high-level reports and presentations
Desirable skills
· Experience of working with diverse communities
· Knowledge of charity governance structures and statutory requirements
· Accountancy/financial qualification
· Professional qualifications in business management or HR
· Experience of working with ex-offenders or in a prison setting
· Experience of volunteer management
The client requests no contact from agencies or media sales.
The Point of Care Foundation is a small social enterprise offering programmes of training and support for staff from NHS and other caring organisations, to run patient-centred care programmes, and to support staff through structured reflective practice.
The Operations and Business Manager role involves diverse responsibilities aimed at ensuring the smooth functioning of administrative, governance, and business management functions to ensure effective operations, compliance, and support for the organisation's objectives.
Please apply via the CharityJob website including the following:
Your CV
A short cover letter setting out why you are interested in the role
A response to the following question (500 words maximum):
Excellent operations and business functions are at the heart of every successful organisation – what would you say are your top 3 key conditions for success and how would you achieve them?
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
IT Tech Support - Permanent Vacancy from May 2024
At Dementia Concern, we aim to provide specialist support and advice to anyone in Ealing who is affected by dementia. Our continuously improving services and expert frontline staff deliver the best care possible during the dementia journey. We are proud to be contracted by the NHS to link directly between the eight GP networks in Ealing and the mental health team (CIDs). Community healthcare is unlike any other part of the NHS. It is personalised care that helps people to retain their independence.
There are hundreds of types of dementia, with Alzheimer’s being the most common. Dementia has been the leading cause of death in the UK for the last decade.
As an Integrated Care partner with the NHS, your 2-day a week tech support role here is key to maximising productivity and the lasting impact of our frontline workers out in the local community. By supporting your dedicated healthcare colleagues, you’ll help ensure we reach every person living in their homes, with dementia, in Ealing. Over 50% of the population served are Ealing residents from global majority ethnicities; our team reflects this rich diversity.
Key Facts
Job Title IT Tech Support
Description On-site 1st and 2nd line IT support
Salary £30k per annum full-time equivalent
Office 223 Windmill Road, London, W5 4DJ.
Contract Permanent
Start date May 2024
Hours 14 hours a week, flexible over 2-4 days
Line manager CEO
Location This is an in-person role, based in our offices at W5 4DJ
Holidays 25 days pro rata
Responsible for Implementing IT best practices (processes, procedures, tasks, and
checklists) for the smooth running of community healthcare services.
Key relationships CEO, Fundraising/Marketing, HR Manager/Senior Team, Board Clerk
External Support 3rd line support from a specialist IT company (remote; on-site as nec.)
Main Purpose and Scope of the Role
This is BAU support for staff and on-site/network IT infrastructure. If successful, you will liaise closely with our external IT consultancy, for bespoke 3rd line support, regarding our core IT infrastructure (software, hardware, server and network). You will be the first point of support for your colleagues’ IT needs. You will report on and advise senior management of the IT risks and cybersecurity needs. You prioritise your own work, documenting and communicating progress.
Key Responsibilities:
● Troubleshoot IT based systems, hardware, and software issues for colleagues
● Onboard/offboard employees for IT system; set up all user credentials
● Manage devices for circa fifty staff using GoTo Resolve (our MDM/RMM tool)
● Help staff with Google, Windows, email, VPN and applications like Staffology HR
● Support Senior Team with roll-out of our first self-service HR portal for all staff
● Manage device inventory and purchase new supplies and equipment as needed
● Liaise and negotiate with external IT service providers (eg. EE, Croft, Google)
● Ensure all IT hardware and software is well maintained (documenting actions)
● Develop and update IT policies, subject to board approval
● Advise Senior Team on cost-effective digital forward planning and investment
● Support Senior Team to create a cybersecurity strategy (based on security audit)
ROLE DOES NOT DO - the following high-level tasks covered by external IT company
● Outside IT Manager builds and maintains the organisation’s network and server
● Outside IT Manager manages software licences and supports key tech purchases
● Outside IT Manager sets up core installations on machines for new staff
● Outside IT Manager troubleshoots major issues when your role needs help
Person Specification
Essential Skills and Qualifications:
1. Experience of either Customer Service, Charitable Sector or Small Business
2. Trouble-shooting experience while providing remote and onsite IT tech support
3. Documentation of IT processes, good time management skills and attention to detail
4. On-site management of Active Directory, Network Access Storage (inc. RAID)
5. Proficient in Windows 10/11 & Home/Pro, MS Office and MDM/RMM tools
6. Ethernet cabling experience (crimping etc.) We have loads of structured cabling!
7. Working knowledge of information data security and mitigation of cyber risks
8. Aptitude for IT skills development and staying on top of current industry standards
9. Good problem-solving and communication skills, being able to think on your feet
10. Good working knowledge of: Website CMS & Google Workspace (formerly G-Suite)
Desirable Skills and Qualifications:
11. Basic networking skills e.g:
● CompTIA A+ or experience of office IT support function
● CompTIA Security+, or CompTIA Network+, or CCNA 200-301 certification
12. Working understanding of ITIL Version 3 or 4 framework
How to Apply and Interview
Closing date: Monday 22nd April at 12 midday
Interviews: Week commencing 29th April 2024
Please forward your CV for consideration. CV's are considered on a rolling basis and we may well be in touch with you, before the closing date.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
SPANA - The Society for the Protection of Animals Abroad is the global charity for working animals in low-income countries. Since 1923, we have supported the welfare of working animals, including donkeys, horses, camels and elephants, in communities that depend on working animals for water, transport, agriculture and their very survival. Today, we support working animals across 26 countries, through a series of global projects and partnerships.
We are looking for a Global Resources Coordinator to ensure operations within our global resources team run smoothly and efficiently. Responsibilities include providing general administrative support to different teams within Global Resources, manage supply of office resources and equipment, arrange travel, managing relationships with key suppliers, coordinating schedules and meetings and supporting HR administrative duties.
While we classify this role as hybrid, it's worth noting that the vast majority of your work can be done from the comfort of your own home. Occasional in-person visits to our London office (located in Borough High Street), and all-staff gatherings will be necessary. Our full time hours are 34.5 hours per week and we offer core working hours between 10am and 4pm.
Key responsibilities
- Assist staff and visitors with travel booking and coordination when travelling overseas, including booking flights, arranging visas and travel vaccinations.
- Main contact for travel agent building good working relationship.
- Support the Global Resources Director to coordinate and track all insurance policy renewals.
- Liaise with insurance brokers on renewals to ensure competitive costing and ensure timely renewal for all insurance premiums.
- Maintain and order office supplies, stationery, and equipment from the most competitive suppliers.
- Manage and maintain the fixed asset register.
- Assist with recruitment processes, including posting job adverts, preparing weekly vacancy listing, supporting interviews, checking references, and drafting employment contracts.
- Support induction processes for new joiners.
- Maintain the employee absent management system and support with any changes/updates.
- Preparation of documentation for all aspects of the employee life cycle, including leavers, changes to terms and conditions, maternity and paternity and flexible working requests.
- Support the Global People and EDI Manager to coordinate the appraisal process, ensure appraisals are conducted and collate training needs into a report for review and action.
About you
- High level working knowledge of Microsoft Office applications.
- Proven experience providing administrative support across teams in a fast-paced environment.
- Ability to maintain complete confidence.
- Ability to work effectively on own initiative.
- Strong interpersonal and communication (written and verbal) skills, with the ability to develop and maintain good working relationships with staff always showing tact and discretion.
- The ability to work accurately, with attention to detail.
- Personable and happy to help others with a keen interest in improving processes.
- Practical experience of working within or supporting HR is desirable.
Benefits
- 26 days annual leave, plus bank holidays
- Company pension scheme (SPANA will contribute 10% of salary to a personal pension plan, if you contribute 5% of salary)
- Group Life Insurance scheme, which provides coverage at 3x your annual salary
- Group Income Protection scheme, designed to provide income if illness or injury prevents you from working for a period of time
- Health Cash Plan with Medicash which includes access to virtual GP appointments and a members discount portal
- Enhanced Employee Assistance Programme including face-to-face counselling
- Paid Volunteer Day
Due to a high volume of applications, we are unable to contact each applicant individually regarding the status of their application. If you are selected for an interview, we will reach out to you directly.
The client requests no contact from agencies or media sales.
We’re an award-winning charity that runs local learning centres in the heart of communities where the young people we support live. Our centres provide an innovative education programme which includes practical learning support and
motivational and confidence-building activities for children and young people aged 7-18. Our aim is to inspire students from the least advantaged neighbourhoods to broaden their horizons and achieve their full potential.
As the UK’s leading university access organisation, our staff team is helping thousands of young people each year. From Spring 2024 we will have have forty three centres and extension projects across England and Scotland, with
ambitious plans to scale-up our provision further over the coming years.
We are looking for a high-calibre candidate to take on the role of Regional Operations Manager for our centres in South London (Walworth, Kennington and Brixton) along with our centres in Southampton and Brighton on a 12 month fixed-term maternity cover contract. As a Regional Operations Manager you will line manage the Centre Leaders in your region to ensure that centres are working effectively, that the high quality of programme delivery to young people is maintained across the cluster, and that targets are monitored and met. And of course, you will need to have a genuine passion and enthusiasm for working with young people and helping them achieve their ambitions.
As a charity with social mobility as its core objective, IntoUniversity is wholly committed to equality of opportunity. We work with children and young people from a diverse range of backgrounds, and we believe that our staff team should be similarly diverse and representative. The more inclusive we are, the better our work will be, and we recognise that we have much more to do in this regard. We are committed to building a culture where students, staff and volunteers are valued for the unique people they are. We therefore encourage applications from candidates from as wide a range as possible of ethnic, cultural and social backgrounds. In particular, we actively and warmly welcome applications from Black, Asian and minority ethnic candidates, male candidates and candidates with a disability as they are currently under-represented within IntoUniversity. If you believe that all young people deserve the chance to develop their talents regardless of their background and want to play a part in helping them succeed, then we would be delighted to hear from you.
Contract
Full-time, fixed term until April 2025
Start date
As soon as possible, to be agreed directly with the candidate.
Working hours
Mon and Thurs: 09:30-18:00 Tues, Weds, Fri: 09:00-17:30
Opportunity to work from home one day a week
Salary
£40,200 per annum inclusive of £2,200 London contribution (with pay review increase for 2024/2025 academic year)
Location
At one of IntoUniversity’s centres in London. Regular travel to centres in the region required.
Annual leave
33 days (inc bank & public holidays) + additional 2 closure days in December and 1 in July + additional length of service entitlement (one day per year of service, up to 5 days)
Staff benefits
- Employee Assistance Programme
- Life Assurance
- Staff in FOCUS – rewards, competitions and prizes across the year
- Interest-free new starter loans of up to £1,000
- Year round ‘early finish’ Fridays at 4.30pm
- Summer working hours
- Cycle to Work Scheme
- Corporate eyecare scheme
- Employer pension contributions of 6%
The client requests no contact from agencies or media sales.
Salary: Starting salary of £33,930 rising to £37,700 after 24 months + 8.5% pension contribution
(after satisfactory completion of your probation period).
Hours: Full time, option for part time and flexible working
Contract type: Permanent.
Location: Our offices in Battersea Library, with home working possible
Are you an experienced office or business manager, or do you have the skills and are looking for a new role? Are you passionate about helping others and looking for a challenging and rewarding role?
We are looking for a motivated individual to join our team as our Business Manager and Company Secretary. This is a unique and crucial position in our charity – it is not client-facing but is essential to the running of the organisation. We need someone motivated by our aims and dedicated to ensuring the smooth and efficient running of our ‘back-office’ functions.
What will I be doing?
The post-holder will lead on premises, facilities, finance and personnel and administration systems in order to support the effective delivery of CAW services to clients and management of the organisation.
Reporting to the CEO and responsible for the recruitment and management of administration volunteers, the post holder will take the lead on maintaining our office systems and processes.
What skills are we looking for?
1. Previous office administration experience, ideally including experience of:
- Providing administrative support.
- Administering finance systems
- HR administration
2. Methodical and well organised with the ability to work on own initiative, prioritise work, and meet deadlines.
3. Good numeracy skills for monitoring and analysis of statistics and budgets.
4. Good interpersonal, written and oral communication skills including ability to take accurate minutes.
5. Good computer skills including excel and other Office applications and Quickbooks
6. Flexible approach and willingness to work as part of a team.
7. Understanding of the aims, principles and values of the Citizens Advice Wandsworth service and its equality and diversity policies, and willingness to operate within them.
Citizens Advice Wandsworth is passionate about promoting equality, valuing diversity and working inclusively. We welcome applications from all suitably qualified persons particularly people with Disabilities and Black, Asian and Minority Ethnic applicants, as these groups are currently under-represented in our workforce.
What will I gain?
You will be part of a fast moving and exciting organisation, and part of a diverse and friendly team who are passionate about supporting people through hardship.
Here at Citizens Advice Wandsworth, we have a strong commitment to professional development and continuous training to help you develop and progress in your role.
We also offer these benefits:
- Access to training courses and professional development opportunities.
- Maternity, parental and caring leave paid above the statutory minimum.
- 8.5% pension contribution (after successful completion of your probation period).
- Access to an Employee Assistance Programme and clinical supervision.
- Cycle to Work scheme.
- Childcare voucher scheme.
- Generous leave entitlement, we give 25 days annual leave (with regular increases based on length of employment) plus public holidays and time off between Christmas and New Year.
- Option of flexible working arrangements where possible
For further information about the role and an application form, please visit our website via the apply button
Closing date: Wednesday 24th April 9am
Interviews will be held: W/c 29th April
Director of Corporate Services and Finance
C£70,000
Full time
Bath with some homeworking
Developing Health & Independence (DHI) is a charity that helps disadvantaged and vulnerable people turn lives around, stand on their own feet and reduce dependency. We do this because we believe everyone should have the chance to achieve their potential to make a valuable contribution to society.
We help young people and adults overcome structural barriers and self-limiting behaviours that are holding them back. Our clients are often disadvantaged or living at the margins, meaning they are disproportionately affected by substance misuse, homelessness, offending, mental health issues and other factors that contribute to social exclusion.
Reporting to the CEO you will be responsible for driving and managing the central administrative and core infrastructure functions across the charity. As well as being closely involved in the day-to-day activities you will provide high level proactive advice, and quality services for the other Directors across all central and client service areas, including, finance and procurement, human resources, information technology development, health and safety, premises, office services, in addition to working closely with our retained legal advisor.
The successful candidate will be comfortable working in partnership with operational colleagues to supply clear, quality assured and compliant best practice processes from the centre, which are developed and implemented collaboratively with those delivering core services to DHI’s client base.
The ideal person will combine practical, hands-on delivery with strong leadership and relationship building skills and be able to operate successfully in a dynamic, regularly changing environment.
How to apply
Application is by way of a CV and a Supporting Statement.
We have an exciting opportunity available to work closely with all areas of our ministry, managing the IT, AV and Health & Safety infrastructure across the organisation. The role is wide ranging and will best suit an individual keen to learn new skills, with training available to support development and knowledge growth. Through the role you will help ensure that the organisation is operating in a safe manner, with IT and AV systems in place that can help the ministry to seek continuous improvement and growth.
Your key responsibilities will include:
-
Provide IT support across all of the departments including databases, application forms (e.g. through TOAS & Formstack), Google Workspace, computer hardware, phone systems and networking.
-
To provide education, training and ongoing support of staff with all online systems, including Safety Cloud, Ninox, BrightHR and iHasco.
-
Management of the conference hall sound studio and mobile sound systems used for delivering the AV requirements of lectures, holidays and events across the site, including organising rotas and the training and supervision of students, staff members, ministry assistants and other voluntary workers in the running of it.
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Oversight of the charity’s Health & Safety, working closely with our Health & Safety contractor (Citation) who act as our competent person, to maintain safe processes and practices that abide by regulations.
About you:
You will be expected to have the essential skills, knowledge and experience listed below.
Essential Skills:
- Strong hardware and software IT skills, with the ability to maintain and develop our network of computer and internet systems, booking/application systems and the vast array of software needs
- Knowledge and experience of Health & Safety, including safe ways of working
- Audio Visual experience including audio mixing, lighting and projection
- Ability to communicate effectively with other staff members and contractors
- Willingness to learn new skills and promote continuous development in our Health & Safety practices
Desirable Skills:
- Mac OS competence
- Database Management
- Knowledge of Google Workspace
- IOSH Managing Safety certification (On the job and formal training will be available, however a background in this area will be helpful)
The client requests no contact from agencies or media sales.