Office Administrator Jobs
Salesforce Administrator
Salary: £47,000 to £50,000 per annum (pro rata)
Role Type: Full-time, fixed-term (18mths) (pro rata)
Location: Hybrid, 2 days a week in London King's Cross office
Closing date: 15 April 2024
About Us
We’re an independent charitable foundation funded by Lloyds Banking Group. We work in partnership with small and local charities, people and communities, changing lives and working towards a more just and compassionate society.
Through unrestricted funding, support to develop, and influencing policy and practice we help small and local charities thrive, communities grow stronger, and people overcome complex issues and - barriers so they can transform their lives.
The Foundation has an ambitious plan for the development of our Customer Relationship Management system (CRM), Salesforce, and we are now looking for a Salesforce Administrator to join our team on a fixed-term basis for 18 months.
The Benefits
-Salary of £47,000-£50,000 per annum (pro rata)
-Generous annual leave (25–30 days pa plus bank holidays)(pro rata)
-Pension scheme (up to 13% contribution by the Foundation)
-Private medical insurance that includes dental, eye care and mental health (on completion of probation)
-Comprehensive training and development plan and dedicated budget
-Employee assistance programme
-Season ticket loan
-Cycle to work scheme
-Flexible working (part-time, hybrid working, compressed hours, etc.)
-Enhanced family pay (maternity, adoption, paternity etc.)
-Volunteering opportunities (two days per year)
We’re committed to supporting every one of our team members to achieve their full potential as we understand that every single person working with us is vital to both our success and the success of the organisations we support. That’s why we prioritise your development as well as providing flexible working options and volunteering days.
So, if you’re ready to engage with a variety of people and make a real difference, read on and apply today!
The Role
As a Salesforce Administrator, you will work with the Lloyds Bank Foundation’s Systems Manager to deliver the Salesforce roadmap for 2024-2025 in an effective and timely manner.
-You will contribute to the delivery of Salesforce projects, which include new external system integrations.
-You will work as part of the team to decommission the system thorough which we currently administer our Matched Giving programme and transition the programme to Salesforce.
-You will contribute to the maintenance and development of existing Salesforce grant management processes.
-You will manage and support users, including creating and maintaining training materials.
-You’ll be a self-starter and a motivated member of the team, who is unphased by working to deadlines or under pressure and has a good eye for detail, enabling us to deliver our emerging programme of work with excellence.
About You
To be considered as a Salesforce Administrator, you will need:
-Salesforce Admin certification.
-Demonstrable experience working in the administration and maintenance of Salesforce, Sales Cloud, Experience Cloud or Nonprofit Success Pack in Salesforce Lightning, including the configuration of flows, data management and integrity, user management and support.
-Experience with the implementation of external system integrations.
-Strong organisational and project management skills.
-Experience identifying and gathering requirements from users and stakeholders.
-Proficient communication skills, both verbal and written. Ability to positively engage with stakeholders and Salesforce users internally and externally.
-Experience providing user training and developing effective training materials.
-A high level of experience working with GDPR and data protection requirements.
-Excellent attention to detail.
Key dates
-The closing date for this vacancy is 23:59 on Monday 15 April 2024
-First interviews for the position will happen online and are scheduled for 23-25 April 2024
-Second interview dates will happen in person at our offices near King’s Cross in London and are scheduled for 1 May 2024
Anticipated start date for the successful candidate is early June
Further information
The Foundation is committed to making our recruitment practices barrier-free and as inclusive as possible for everyone. This includes making changes such as providing note takers during interviews, additional time given for assessments and allowing candidates to use specific accessibility software so that Disabled people or those with long term health conditions can fully participate. We have Disability Confident Employer Committed status which guarantees an interview to Disabled people who meet the essential recruitment criteria. Please refer to our website for more information.
If you are not able to use our online application system and you would like to apply in a different way, such as having the application form in a Word format or if you would like to submit your application as a video, then please contact the HR team by visiting our website to explore this further.
Please note that in the event of a high volume of applications being received, we reserve the right to close this role earlier than the stated closing date.
All our teams play a vital role in supporting Battersea’s mission. Whether that’s on the front line, providing direct care to our animals, or behind the scenes in our office roles. Our IT department is responsible for providing IT business support and services that align with our organisational needs.
We now have a permanent opportunity for an IT Systems Administrator to provide 3rd level project and helpdesk support, acting as an escalation point for the support team. This opportunity is integral to providing consistent IT support across all three of our centres.
In this role you will ensure our internal physical and virtual server and network is maintained for 7 day a week operation. Your focus will be on infrastructure, and you will work across all six of our business applications. This offers you diversity in your work and the opportunity to work on technically complex challenges.
Joining a team of 10, you will be collectively supporting a user basis of around 700. The support requests will invite you to use your entire skill set and provide opportunities for continued development.
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental (£100), optical (£100), physiotherapy, chiropody and acupuncture (£325) every year
- Annual interest-free season ticket loans
- Life insurance
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our Hybrid working policy
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to maintain the benefits of home working, while allowing for collaboration and maintaining a connection to our cause. In addition to this, our offices are in a great location within London, have modern facilities, offer great employee socialising spaces and a discounted café. Best of all, coming on site offers you the opportunity to meet our lovely rescues with lunchtime cat socialising and the occasional office dog!
Equality, diversity and inclusion
At Battersea, we are committed to providing equal opportunities and developing a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives and contributions, we know we can provide the best expert care for every dog and cat who needs us. We particularly welcome applications from people with disabilities and from members of minority ethnic communities, who we know are currently under-represented at Battersea.
As a Disability Confident Committed employer, we're happy to discuss any support or personalisation you may need during your application and/or interview process as part of our workplace adjustments.
Closing date: 14th April 2024
For full details, please download our recruitment pack.
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
The client requests no contact from agencies or media sales.
Salary: £53,968 per annum, rising to £56,809 after 12 months in London. £49,940 per annum, rising to £52,781 after 12 months outside of London.
Hours: Full-time. Applications for four-day contracts are welcome.
Contract: Permanent.
Location: Home based, or office based at Society Building, 8 All Saints Street, London N1, in line with NCVO’s flexible working policy or home working policy.
Closing date: Tuesday 22 April.
Shortlisting date: Wednesday 23 April.
Interviews: 29 and 30 April.
About the role
We are the largest membership body for voluntary organisations in England. The needs of communities are diverse and ever-changing. This means the role charities play, and what they need, constantly evolve.
We hold a wealth of data. We need our data to become meaningful insight that helps tell the story of our members and the sector. Both to aid internal strategic decision making and to influence external audiences.
The insight lead will be integral to realising this ambition ‒ combining our analytical and sector research with our internal data. They will establish NCVO’s Insight Hub which will house the highest quality data and insight, and be respected and valued by external stakeholders.
We’re already revered for our Almanac and other research projects, which the insight lead will further expand. They will also develop the strategy, review our research programme, and embed a culture of using insights across the organisation.
This is a dual role. The insight lead will act as a champion for the voice of the customer internally – ensuring business decisions and strategic priorities are based on insight, and that we’re collecting and managing data in the most compliant way.
They will also take a strong external leadership approach ‒ looking for partners, technologies, AI solutions and funding opportunities so we can strengthen what we know about the sector, and how we report and share information. They will review our existing approach to research and harness opportunities from our unique perspective.
Equity, diversity and inclusion
NCVO is fully committed to equity, diversity and inclusion in our sector.
We want this to be reflected in the diversity of the people who work with us. We welcome submissions from people from all backgrounds and identities.
As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.
Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview questions will be shared in advance.
If you have access needs or require reasonable adjustments as part of the recruitment process, please email us.
About NCVO
We are the charities charity. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.
Our membership is made up of over 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.
We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.
We focus on empowering charities and volunteers by making sure they have the knowledge, tools, and resources they need. We advocate for and with our members, giving voice to those not often heard, and harnessing the collective power of partners to ensure the voluntary sector is valued. We bring charities together so they can learn, connect, and create greater impact.
As the voluntary sector and volunteering adapt to new challenges and a changing context, so must NCVO. We are therefore prioritising work to evolve as an organisation to ensure we live our values of ambition, inclusion, openness and collaboration in everything we do internally and externally.
We have around 80 staff and income of more than £7m per year. With our members at the heart of everything we do, our mission is to unite to champion the remarkable role of charities and volunteers. Because stronger charities make for stronger communities.
NCVO is an equal opportunities employer and we welcome applications from everyone. Charity No. 225922.
Benefits for NCVO employees
NCVO offers attractive benefits including:
- 25 days’ annual leave (for full-time staff and pro-rata for part-time staff) and office closure between 25 December and 1 January inclusive. After three years' service annual holiday increases to 27 days, and after five years to 30 days (pro rata for part-time staff)
- the option to purchase or sell up to five more days each year
- five days’ volunteering leave (pro rata for part-time staff)
- 2.5 extra ‘wellbeing’ days off during the year
- enhanced pay for sick/maternity/adoption leave
- subsidised gym membership
- season ticket loan
- flexible working, including opportunities to work from home/off-site
- monthly homeworking allowance for permanent homeworkers
- monthly office worker allowance for those who have to work from the office on a daily basis
- generous employer pension contribution of up to 8.5% of salary, into our stakeholder pension scheme (linked to employee contribution)
- training and development opportunities
- the opportunity to join Hospital Saturday Fund health cash plan for free at the basic level of cover, or at a reduced rate for other levels of cover
- 24-hour free and confidential employee assistance programme.
We’re located a short walk from London King’s Cross station in a modern accessible building overlooking Regent’s Canal.
The client requests no contact from agencies or media sales.
Barnwood Trust is not your typical funder. We drive forward changes so that disabled people and people with mental health conditions have choice of opportunities, access their rights, and are included where they live. We bring people together for a different conversation and explore big ideas. Through learning and collaboration, we influence the change that’s needed. By partnering with local organisations, involving people with lived experience directly in our work, and looking for better ways to fund, Barnwood makes a difference in Gloucestershire.
As part of this work, our Engagement Team engages a wide range of people in the Trust’s vision for Gloucestershire, and our Marketing and Communications are integral to this.
We are looking for a Marketing & Communications Manager to develop and manage the marketing and communications function and team at Barnwood Trust. This includes Barnwood Trust’s websites, social media channels and print media, as well as responsibility for marketing and logistics planning for public-facing workshops and events.
Expertise in communications, including delivering high standards of accessibility, implementing organisation-wide communications and marketing strategies, and line management experience are welcomed for this role.
We want to diversify our team to better reflect the work and communities we support – this means we would particularly welcome applications from people who:
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are from Black, Asian and minoritised backgrounds.
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have lived experience of disability and/or mental health challenges.
Contract terms:
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This role is permanent, and we welcome applications from people looking for full time hours (37.5hrs per week).
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We offer a flexible start between 8am and 9.30am Monday to Friday.
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Salary £42,639 p/a FTE
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36 days holiday inc. bank holidays
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This position is based in our office in central Cheltenham with occasional opportunities for home working.
Summary of key duties:
Management of Barnwood’s external communications channels
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To engage with a wide range of external audiences, including Barnwood Circle members, potential project partners and participants in our convening and learning activities.
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To manage communications and marketing strategic plans, and their delivery for Barnwood Trust.
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To coordinate printed and digital products, in a range of accessible formats and in line with the Trust’s vision.
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To develop, lead and ensure the implementation of our social media strategy to positively reflect the Trust’s culture and values.
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To lead the delivery of the Trust’s external events.
Line management of x3 direct reports:
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Provide line management to the function team, managing resources and maximising the skills and capabilities of team members.
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Enact the Trust’s management processes and ensuring that access requirements are supported.
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Hold regular management reviews with direct reports, providing open and honest feedback on performance, setting personal development goals and plans.
Knowledge and experience:
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Line managing a small team.
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Creating dissemination plans and marketing materials for a wide range of audiences and channels, including print media, digital media and face to face engagement.
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Planning and delivering public events.
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Delivering communications to high standards of accessibility.
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Project planning tools and techniques.
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Independently managing complex projects with a diverse range of stakeholders.
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Supporting the implementation of organisation-wide communications and marketing strategies.
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Data management, adhering to legal information governance requirements and internal policies.
For full details please see our application pack.
Summary of skills
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Excellent communication and organisational skills, including high level written communication skills.
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Self-awareness, enabling excellent working relationships with a wide range of people using tact, diplomacy and sensitivity.
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Ability to apply appropriate communication channels and methods, including digital and print media.
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Strong IT skills (proficient in MS Outlook, Word, Excel, PowerPoint, WhatsApp, Teams and Zoom, as minimum).
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CRM database management.
Benefits:
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36 days annual leave including bank holidays. (FTE)
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Work within an organisation that is committed to improving equality and diversity.
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Competitive salaries and fantastic pension contribution rates.
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Excellent personal development plan and extensive training which includes a commitment to training employees to be confident when working with people with a wide variety of impairments, disabilities, and mental health challenges.
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Friendly and collaborative working culture; everyone’s voice is heard.
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We have a range of supportive wellbeing policies and almost a third of our employees, are qualified mental health first aiders with Mental Health England.
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Our offices in central Cheltenham are wheelchair accessible, have free accessible parking on site and great facilities.
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Assistance dogs are welcome.
Guidance On Applications:
You need to apply for this role via our online application form.
You will also find a detailed application pack which gives a full and detailed job description and person specification as well as guidance on how to make an online application and what you should include within it.
Should you have any questions or require any of the information in a different format please email the recruitment team directly at recruitment@barnwoodtrust. org.
We want our application process to be right for you as an individual. If there’s anything we can do to make the process below more straightforward for you, please email recruitment@barnwoodtrust. org and we will contact you to discuss what support we may be able to provide.
Our careers page on our website has some examples of things we may be able to put in place.
Deadline for applications: 12.00 noon on Wednesday 24th April 2024
First interviews: Monday 29th April 2024
Second stage interviews: Tuesday 7th May 2024
We would like the successful candidate to start as soon as possible.
The client requests no contact from agencies or media sales.
We are a multi-award-winning, creative, and innovative organisation, and the Database Officer is a role at Al-Khair Foundation, sitting within the Database team and delivering on a range of database tasks and processes utilising our Salesforce database. We’re looking for someone who has a good working knowledge of database systems and who understands their importance to organisations like Al-Khair Foundation. We seek someone who is naturally process-driven and has a great eye for detail. You will be responsible for specific monthly processes, such as organisation income reconciliation and ongoing data uploads and cleansing for the Fundraising teams. You will also become a champion for Salesforce and understand the importance of CRM to help Al-Khair Foundation achieve our goals and provide a better service to our donors, supporters, and participants.
Your Role
Al-Khair Foundation uses Salesforce to manage relationships with our donors, supporters, and stakeholders, including recording all donations made to the organisation. Al-Khair Foundation’s Database Officer will be responsible for the monthly delivery of the income and data reconciliation processes for the Fundraising teams, which includes liaising with a wide range of external agencies and the website to successfully download and query files, update and create new supporter records on the database, process cheques and payment requests, and work closely with the Finance team to ensure all anticipated and banked income tallies correctly.
You will also work closely with colleagues in the Database team to support and maintain regular database processes, data cleansing, and other database-related functions that happen on a monthly or quarterly basis. This may include responding to and being responsible for Support Ticket queries in relation to income, data, and/or the database generally and working with external database agencies such as our web platform partners and Salesforce.
Aside from these core duties, from time to time, you may also carry out general administrative tasks on behalf of the Supporter Engagement team. This may include supporting the Supporter Care Assistant during busy periods with customer care via email and telephone and recording updates, processing invoices, and maintaining and updating team rotas and trackers.
Your Responsibilities
- Delivering the monthly data reconciliation and income reconciliation processes, which include downloading and uploading data files.
- Supporting the Fundraising teams with their monthly income recording and reconciliation.
- Liaising with external agencies and the Finance team.
- Checking for and correcting inaccuracies and updating supporter records.
- Running reports for the Fundraising and Finance teams.
- Maintaining and carrying out regular database processes, including data cleansing.
- Supporting the Database Coordinator and the Senior Data Manager to encourage best-practice use of the database across the organisation, including assisting with onboarding and new user training and being on hand for day-to-day technical support when the Database Coordinator is unavailable.
- Working with external partners (i.e., telemarketing agencies) to ensure the successful and smooth transition of data onto the database.
- Spotting and reporting database glitches and problems.
- Supporting with the ticketing system as a second point of contact in the Database team.
- Contributing to creating a culture committed to the safeguarding of children and adults and compliant with Al-Khair Foundation’s Child Safeguarding and Adults at Risk Policies.
Who You Are
To be successful, you will be:
- Someone who has experience using a Salesforce database to carry out day-to-day tasks and who understands their importance for organisations such as Al-Khair Foundation. Charity/NGO experience would be an advantage.
- Someone with excellent attention to detail and good numeracy skills.
- A great communicator who can manage a variety of stakeholder requirements and resolve requests in a timely and accurate manner.
- Able to organise your time and own workload effectively and able to work to deadlines in a busy environment.
- Able to learn new processes and systems swiftly and diligently.
- Able to work under your initiative, take instructions from others, and work well as part of a team.
- Experienced in carrying out administrative tasks and processes in an office setting, with good knowledge of Microsoft Office, especially Excel.
- Keen to learn more about the inner workings of database management.
For further information and to apply, please visit our website via the Apply button.
Stewardship has a mission to activate giving, making it joyful and easy – helping Christians support the causes they love, right when they need it. Our givers tell us that they manage almost all of their finances through apps, so why shouldn’t their giving be managed through an app too? Our users love our MVP single-platform Giving app, but we need to rebuild and scale in cross-platform to become production-ready. We also need to build a range of other MVP apps to serve other types of givers and partners, so there’s lots to do!
We’re looking for a passionate, experienced React Native developer to take us to the next level. Someone with the tenacity to quickly build MVPs, but also the competence to build reliable, production-ready apps that serve our many givers and partners.
As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:
· Active membership of local church congregation.
An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.
The client requests no contact from agencies or media sales.
Salary: Starting salary of £33,930 rising to £37,700 after 24 months + 8.5% pension contribution
(after satisfactory completion of your probation period).
Hours: Full time, option for part time and flexible working
Contract type: Permanent.
Location: Our offices in Battersea Library, with home working possible
Are you an experienced office or business manager, or do you have the skills and are looking for a new role? Are you passionate about helping others and looking for a challenging and rewarding role?
We are looking for a motivated individual to join our team as our Business Manager and Company Secretary. This is a unique and crucial position in our charity – it is not client-facing but is essential to the running of the organisation. We need someone motivated by our aims and dedicated to ensuring the smooth and efficient running of our ‘back-office’ functions.
What will I be doing?
The post-holder will lead on premises, facilities, finance and personnel and administration systems in order to support the effective delivery of CAW services to clients and management of the organisation.
Reporting to the CEO and responsible for the recruitment and management of administration volunteers, the post holder will take the lead on maintaining our office systems and processes.
What skills are we looking for?
1. Previous office administration experience, ideally including experience of:
- Providing administrative support.
- Administering finance systems
- HR administration
2. Methodical and well organised with the ability to work on own initiative, prioritise work, and meet deadlines.
3. Good numeracy skills for monitoring and analysis of statistics and budgets.
4. Good interpersonal, written and oral communication skills including ability to take accurate minutes.
5. Good computer skills including excel and other Office applications and Quickbooks
6. Flexible approach and willingness to work as part of a team.
7. Understanding of the aims, principles and values of the Citizens Advice Wandsworth service and its equality and diversity policies, and willingness to operate within them.
Citizens Advice Wandsworth is passionate about promoting equality, valuing diversity and working inclusively. We welcome applications from all suitably qualified persons particularly people with Disabilities and Black, Asian and Minority Ethnic applicants, as these groups are currently under-represented in our workforce.
What will I gain?
You will be part of a fast moving and exciting organisation, and part of a diverse and friendly team who are passionate about supporting people through hardship.
Here at Citizens Advice Wandsworth, we have a strong commitment to professional development and continuous training to help you develop and progress in your role.
We also offer these benefits:
- Access to training courses and professional development opportunities.
- Maternity, parental and caring leave paid above the statutory minimum.
- 8.5% pension contribution (after successful completion of your probation period).
- Access to an Employee Assistance Programme and clinical supervision.
- Cycle to Work scheme.
- Childcare voucher scheme.
- Generous leave entitlement, we give 25 days annual leave (with regular increases based on length of employment) plus public holidays and time off between Christmas and New Year.
- Option of flexible working arrangements where possible
For further information about the role and an application form, please visit our website via the apply button
Closing date: Wednesday 24th April 9am
Interviews will be held: W/c 29th April
Using Anonymous Recruitment
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Actively Interviewing
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An exciting opportunity to Support Salesforce as it’s embedded within an international charity operating in 18 countries, helping poor and marginalized families and children in Eastern Europe. Welcoming applications from candidates within Europe.
The role sits within the newly formed Salesforce team, as part of the International team.
The role will occasionally require travel to our London office (175 Tower Bridge Road) and internationally for meetings and therefore requires a flexible approach to working. Applicants must be very competent English speakers and have the right to travel to the UK and work in one of the following countries: UK, Albania, Belgium, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Moldova, Netherlands, Norway, Romania, Switzerland or Ukraine. Salary in GBP or equivalent in local currency. Salary: £36-42,000 GBP (or equivalent in local currency).
About Mission Without Borders International
Mission Without Borders is an international Christian organization working in six of the poorest countries in Europe. Our Mission is to journey with the poor and marginalized, bringing practical and spiritual support with hope of a better future, enabling and encouraging people to lift themselves out of poverty.
Whether it is a hot meal for a homeless person, a homework club for a struggling pupil or seeds for a father who wants to grow vegetables for his family. We support families and children through our sponsorship programs by providing after school clubs and investing in sustainable businesses to get them back on their feet. We provide emotional support to those who need it most, working through issues that could be holding them back, such as conflict, past trauma or addiction.
We respect the dignity of the individual and help develop self-sufficiency and a sustainable future. We serve people without regard to their religion or ethnic background.
Mission Without Borders International leads and co-ordinates the work of the six countries in Eastern Europe where we carry out our project work, and 12 countries where we raise support. An international staff team supports this work in terms of community development, best practice, fundraising, communications, finance, IT, Digital, and Salesforce.
This position is within MWB International.
About the role
Mission Without Borders is seeking an experienced Salesforce Support Specialist to focus on three key areas; Salesforce Administration, training, and process documentation.
As a Salesforce expert and product champion, the post holder will be the first point of contact for Salesforce support and training across all staff in all 18 countries. They will triage incoming tickets, provide support, fix problems, make configuration changes, and work closely with the Salesforce Developer and Product Owner to manage change requests.
With significant stakeholder engagement, they will be responsible for developing a staff training programme for all countries and delivering both routine and ad-hoc training for new employees, new processes, feature changes, and upgrades.
Process documentation will need to be created for new, modified, and existing Salesforce/business processes along with details of third-party integrations and submitted change requests.
The role sits within the International Salesforce team, led by the Salesforce Developer and Product Owner. The team’s purpose is to be guardians of the organisations data and processes, supporting the rollout, maintenance, and extension, of our Salesforce platform and services. The Salesforce Developer and Product Owner reports to the International Chief Information Officer (CIO), who is responsible for leading MWB’s digital transformation and ensuring the successful implementation of several new digital, IT, and Salesforce initiatives.
Who we are looking for
You must be an exceptionally competent English speaker and have the right to travel to the UK and work in one of the following countries: UK, Albania, Belgium, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Moldova, Netherlands, Norway, Romania, Switzerland or Ukraine.
You will have proven experience as a Salesforce Administrator, educated to relevant degree level (or equivalent, or qualified by experience), be a certified Salesforce Admin, and have experience with NPSP.
A logical thinker, excellent problem solver, and an ability to juggle multiple duties and prioritise incoming requests.
You must be an excellent written and verbal communicator, have strong stakeholder management skills, and be excellent at customer service.
We are seeking an exceptional trainer who can plan and run online (or occasional in-person) training sessions, and create detailed process documentation and training materials to accompany them.
Rewards and benefits
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Up to 30 days annual leave plus bank holidays
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Enrollment into our pension scheme
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Flexible approach to working (involves occasional travel to London, UK office or internationally)
The client requests no contact from agencies or media sales.
Job Title: Data & IT Officer
Reporting to: Data & IT Manager
Location: Office based with some flexibility for home working Hours: Part-time (minimum 21 hrs/week – up to 28 hrs/week)
Salary: Up to £28,000 pro rata depending on experience
Job Role
Kidney Care UK is the leading kidney patient support charity with ambitious plans to increase our impact and expand our reach and engagement with key audiences. We are seeking a highly motivated individual with database experience, a knowledge of data protection and IT to support our growth and organisational aims.
The purpose of his role, is to support the Data & IT Manager to ensure that the organisation’s data is compliant with current legislation and to provide a high quality, compliant database service to the organisation. To support the Data and IT Manager to ensure a first-class IT and Telephony set up and support operation for the organisation .
Key responsibilities
Data responsibilities
- Data processing, including import/ export process between the database and website
- Database maintenance including data updates, cleansing, archiving and data correction
- Data selection for outgoing postal and email communications and liaison with external providers
- Train database users and support the induction process for new staff
- Query handling and support for all users
IT responsibilities
- Assist with managing the Telephony system
- Onboarding and exiting of users
- Processing asset management and acquisition
- Query handling and support for all users
General responsibilities
- Act as the data and IT point of contact in the absence of the Data & IT Manager
- Any other duties as directed by and agreed with the line manager
Knowledge, Skills and experience
Essential
- Previous experience working with CRM databases
- Data processing experience
- Data management experience
- Proven administration, multi-tasking, prioritising, and organisational skills
- Intermediate to advanced Microsoft Office, particularly Excel
- Good analytical and quantitative skills
- High attention to detail
- Effective communication skills and ability to develop strong internal relationships
- Previous experience of developing and delivering training sessions
Preferred
- Knowledge of data protection
- First line IT support experience
Company benefits
Pension
- Employer contributes 8% with minimum employee contribution of 2%
Flexible working
Retail discounts
Generous annual leave
- 25 days annual leave pro-rata, plus Bank Holidays and 3 days between Christmas and New Year
Cycle2Work Scheme
- Offered through Halfords scheme, cost-effective way to purchase a bike and accessories
Employee Assistance Programme
- Financial and debt advice service
- Access to range of online resources, podcasts, and advice
- 24/7 access to free, qualified counsellors (and up to 8 face-to-face sessions per year)
Health Cash Plan
- Claiming back towards the cost of routine medical and health treatments
- Discounted health club/gym membership for participating gyms
- Access to Virtual GP and prescription service, digital physiotherapy, as well as a health and stress helpline
Family leave
- Enhanced Maternity, Paternity and Adoption Pay
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are working in partnership with the UK’s leading kidney patient support charity, Kidney Care UK who are looking for a Data & IT Officer to support their Data & IT Manager to ensure that the organisation’s data is compliant with current legislation and to provide a high quality, compliant database service to the organisation, and a first-class IT and Telephony support operation for the organisation.
Kidney Care UK provides practical, financial and emotional support and financial assistance to thousands every year and campaigns to improve care services across the UK.
With ambitious plans for growth and to increase their impact and expand their reach to engage with key audiences throughout the UK, they are now seeking a highly motivated Data & IT Officer with database experience, ideally within a charity, and a knowledge of data protection and IT to support the organisation’s aims.
You will have:
- Previous experience working with CRM databases.
- Data processing and data management experience.
- Proven administration, multi-tasking, prioritising, and organisational skills.
- Excellent attention to detail, and good analytical and quantitative skills.
- Intermediate to advanced Microsoft Office skills, particularly Excel.
A knowledge of data protection and first line IT support experience would be an advantage but training will be given. You will be a self-starter, and effective communicator with the ability to develop strong internal relationships, and the ability to work at pace.
For more information, please contact Louise Portnall, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.
We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law.
Closing date for applications: 5th April 2024, however, applications are being reviewed on a rolling basis, so please apply without delay to avoid disappointment.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Spring Community Hub is recruiting a Business Support Coordinator - Marketing. This is an exciting opportunity to join our small, dynamic team to support our marketing and brand management as well as providing day to day administrative support to the Charity.
Key Responsibilities and Duties
- Assisting with content creation and maintaining the website including SEO optimisation and monthly reporting.
- Supporting and coordinating content creation and messaging for newsletters, website and other communications.
- Bringing the Spring Community Hub brand to life through storytelling.
- Researching new ideas and advances in marketing/charity and fundraising activities
- Monitoring and measuring the performance of campaigns
- Coordinating, ordering and maintaining the stock of marketing collateral and ensuring it is in accordance with Spring Community Hub's brand guidelines, strategic aims, values and budgetary constraints.
- Planning, organising and coordinating internal and external events including visits to trade shows and wherever a marketing presence is required and networking and partnership building at these events
- Routine administration, executive support and event planning and maintaining office directories (phone, emergency contacts etc.)
- Assisting with the recruitment of staff and volunteers
- Undertaking tasks as required that are not specifically listed here including general office and administrative tasks
Person Specification
- Degree or equivalent experience, ideally in English language or a CIM or other marketing qualification or equivalent experience.
- Have worked or volunteered in the not for profit or voluntary sector, particularly with individuals experiencing significant poverty and inequality
- Able to communicate effectively with a wide variety of people and build and maintain partnerships
- Creative with an eye for design and the ability to use the relevant software and marketing and communications tools like MailChimp, dotMailer etc.
- Experience using social media in a business context
- Project management experience
- Experience using WordPress or other content management systems.
- Ability to negotiate with suppliers, for example print and advertising
- Commitment to training and continuous development and open to change
- Abillity to work under pressure and independently and remain calm.
- Abillity to collaborate with and listen to colleagues
- A compassionate approach with an interest in the wellbeing of others
There will be some out of hours working for AGM, Away Days, events and/or development and training sessions, you will be able to arrange time off in lieu via your Line Manager
The role is subject to a Disclosure and Barring Service (DBS) check
We particularly welcome applications from people who have lived experience of significant poverty and inequality and people from marginalised communities
The client requests no contact from agencies or media sales.
Your role will be to provide administrative support across a range of business support functions, including finance, HR and IT. Line managed by the Finance and Systems Manager you will also work closely with the HR Manager.
The role will be based in our Resources, System and Culture Team and provide an efficient administration service supporting business processes and staff globally.
Location: Office based from our office in Frome, Somerset or remote working
Contract: Full-time, permanent (though we are open to considering applications from those who want to work on a part-time or job-share basis)
As an organisation that works with disability activists in Africa and Asia we are clear that lived experience of disability is hugely important to our mission. Priority for this role will be given to disabled people. We want to see you at your best and so please let us know if there are any adjustments at all that we can make to the recruitment process to ensure that it works for you.
Key Responsibilities
Finance
- Receive invoices and enter into purchase ledger for authorisation process
- Set up bank payments to suppliers and international transfers to Country offices
- Liaise with suppliers regarding payments/details and with budget holders regarding authorisation
- Process staff cash and credit card expenses
- Maintain all supporting documents for any transactions posted onto QuickBooks
- Process donations arriving in post
- Other finance administration tasks as necessary
Human Resources Administration
- Online HR system (People HR) administration
- Using templates prepare standard HR paperwork such as contracts and salary change letters
- Monitor completion of HR processes
- Recruitment administration
- New joiner administration
- With guidance from the HR Manager making minor amendments to HR policy and process documents and ensuring they are uploaded to SharePoint
- Arranging HR related meetings and notetaking
- Training administration
- Other HR administration tasks as necessary
IT
- Help manage the SharePoint environment as a primary administrator
- Assist in the development of SharePoint and Microsoft Teams to meet the needs of the organisation, and to ensure that it is fully accessible and inclusive
- Managing permissions within SharePoint
- Manage and maintain our corporate IT licenses
- Weekly maintenance of above with emails for new joiners and leavers and distribution groups
- Manage the IT hardware needs for the RSC Team, also ensure the physical assets are recorded and reconciled
- Other IT administration tasks as necessary
Person specification
- Significant experience of business administration.
- Experience of basic book-keeping using Quickbooks or similar finance software.
- Experience of HR or IT administration would be an advantage but not essential as training will be given.
- Proficient with using Microsoft 365 including SharePoint (or transferable skills in similar packages).
- Ability to multitask and prioritise across a wide-ranging role
- Strong written and verbal communication skills in English
- Good numeracy and organisational skills
- Ability to liaise effectively with suppliers, donors and staff as required
- Ability to work effectively with colleagues across cultural differences
- Commitment to the Social Model of Disability and a rights-based approach to development.
Please see the attached job description or visit our website for more information and to apply.
The client requests no contact from agencies or media sales.
Are you passionate about tackling climate change and supporting the development and growth of a dynamic organisation? Do you want to use your experiences of operations to support a mission driven team? Then you could be UK100’s new Operations Officer.
The role will help coordinate and manage collaboration across the entire organisation and between teams at UK100. The Operations Officer will manage the office space, plan team events, support staff onboarding and recruitment, and drive HR and internal policies and procedures such as DEI, Ways of Working with various systems, IT security and GDPR. They will drive the development and delivery of UK100’s operations, supporting the Chief Operating Officer, and progressing the improvement of UK100's internal systems and processes. It will involve developing UK100’s CRM system and supporting team members' use of the CRM and the management and administration of our Finance and budget systems.
Equity, Diversity and Inclusion: UK100 is actively taking steps towards developing new opportunities for people from an array of backgrounds, ensuring that everybody has an equal opportunity and is not treated differently or discriminated against because of their characteristics. UK100 values the voices of each of its employees in order to progress in a collaborative, innovative and well balanced way. The postholder will be expected to echo and support this. This can be found on the UK100 website here.
Key responsibilities:
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Maintaining UK100’s Customer Relationship Management system, including making updates that change front end form and function, coordinating with the service provider for training and updates and supporting UK100 staff in using the CRM.
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HR processes including supporting recruitment, staff onboarding, and off-boarding. Maintaining a HR Calendar and staff policies, and monitoring and reporting across various HR areas.
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Working with the finance team to track all of UK100 payments and expenses. Including maintenance and oversight of UK100 payments and support with UK100 grant budget tracking. Supporting the annual Financial Audit where necessary.
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Managing relationships with 3rd party suppliers, ensuring efficient payments and working with the bookkeeper on invoicing. Reviewing overhead contracts ensuring best value for money.
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Providing support for UK100’s Business Supporter Network including drafting contracts, updating BSN opportunities in the CRM and taking minutes from BSN meetings.
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Support UK100’s management of IT systems including for example Drive folder management, group email accounts, administration of G-Suite, Zoom and Monday and security settings and good practice.
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Developing and improving UK100 policy and procedure documents and owning and maintaining key organisational documents. Developing working processes with the team, for example on internal communications and ways of working.
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Office management and coordination with our workspace provider. Managing UK100 equipment and the UK100 fixed asset register.
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We are a small team. Ad hoc duties will thus arise, and every team member is expected to support the team efforts.
Place in organisational structure:
The post holder will report to the Chief Operating Officer, and be part of the Operations Team.
Key Relationships:
Internal: All team members
External: CRM provider
Office / workspace managers
IT service providers, administrators, and support
Benefits:
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Competitive salary
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25 days annual leave (plus statutory bank holidays)
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An additional 3 days paid leave over Christmas period
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An additional 2 days of paid leave per year to volunteer
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Subsidised gym membership
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Enhanced pension offering & access to professional pension advice
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Competitive Parental Leave policies
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Opportunity to request a Sabbatical after 1 year of service
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Company MacBook Air
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Work from home allowance
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UK100 supports flexible working arrangements
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Mental Health first aider
Special Note: This job description does not form part of the employment contract but indicates how that contract should be performed. The job description may be subject to amendment in the light of experience and consultation with the post holder.
Applicants must have the right to work in the UK.
Person Specification
Criteria
Knowledge
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Understanding of relevant organisational best practice and the systems and processes that support it
Experience
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Using G-Suite / Office applications and Zoom
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Using and developing a database / CRM
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Able to develop and maintain effective relationships
Skills and abilities
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Strong attention to detail
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Excellent communication skills and email manner
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Effective project management skills
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Strong digital literacy, experience with G Suite, Zoom and Excel preferable
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Being able to perform tasks efficiently under pressure
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Solution oriented, and proactive problem solver
Other
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Committed to the vision of UK100, with a motivated, can-do attitude
The client requests no contact from agencies or media sales.
An exciting opportunity has arisen for a Business Systems Lead to join our People Team. This role will require the successful candidate to play a key role in the development, implementation and maintenance of The Children’s Trust’s business systems, including the Access suite of products and the IRAR incident reporting system. You will oversee the variety of day-to-day administrative systems functions, associated with the collection, retrieval, accessibility, and use of all business systems, whilst ensuring data integrity and security. You will work with business systems owners to determine requirements for maintenance of Access Systems and any systems changes and project manage development plans for existing systems
Staff benefits include shuttle bus, and more… Read more below.
Role Requirements
• Act as a trusted, technical specialist for our business systems, by developing a comprehensive and rigorous knowledge-base of the software architecture, whilst overseeing its maintenance and ensuring the department (and by extension, the organisation) benefits from its full capabilities.
• Ensure that processes are automated (as far as reasonably practicable) and that business systems are fit for purpose, with technical requirements delivered in a timely manner.
• Ensure that technical and procedural processes are in place to guarantee data quality and integrity, by utilising single sources of truth and streamlining database queries.
• Develop and maintain an in-depth and up-to-date knowledge of both regulatory requirements and daily operational practices, to ensure effective, efficient and compliant business systems.
• Manage and maintain day-to-day management of the business systems and the data held within them, working with the Business System Administrator and the system superusers.
• Act as the primary liaison between business system vendors and The Children’s Trust; regularly liaising to ensure continued development (in order to meet organisational needs) and utilise/attend relevant user groups and forums, to remain up-to-date with system developments.
• Identify, develop and implement any required staff training/coaching, through the delivery of training sessions/workshops and the production of any necessary training manuals/resources, to increase staff’s technical skillset and ensure that they are able to support the required technologies.
• Proactively liaise and communicate with departments across the organisation, to ensure that constructive feedback is received, and information needs are met in a timely manner.
• Develop and review policies and procedures impacted by the implementation of any new system developments.
• Liaise with internal stakeholders and external venders to ensure the requirements of the business system owners are being met
• Raise issues on behalf of business system owners and users and work with external providers to ensure issues are resolved.
With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.
Closing Date: Friday 25th August
Interview Date: TBC
Terms and Conditions
PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process.
Strictly no agencies, please.
As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, adoption pay, time off for fertility treatment, enhanced paternity leave, paid carers leave, time out days for those experiencing menopause symptoms, time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offender’s
We comply with the Disclosure & Barring Service (DBS) code of practice and have a written policy on the recruitment of applicants with criminal records, both of which are available on request.
NHS Covid Pass
The Children’s Trust has a duty of care to minimise the risk of all infectious diseases to the vulnerable and extremely vulnerable children and young people in our care, as well as our employees and volunteers. As a result, we require staff to provide a valid NHS Covid Pass (or proof of Covid vaccinations or medical exemption) for all roles at Tadworth Court and in the Brain Injury Community Service. We also expect staff to have taken or be willing to take relevant immunisations required by the role to protect them against infectious diseases, (unless you are medically exempt).
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
£25,643 per year (London Living Wage)
Fixed term, full-time (37.5 hours per week)
Hybrid working with regular travel to our London Bridge Office
What the job involves
We're seeking an IT Support Coordinator to assist our IT Business Partner in the day-to-day operations of our IT team. In this newly created role, you'll be the go-to person for staff both in our London Bridge office and remotely.
As an IT support Coordinator, you’ll be providing first and second line support assisting with troubleshooting operating systems, applications, and network issues. This will include liaising with our service providers and escalating tickets, when necessary, as well as troubleshooting laptops, re-cabling workstations, and replacing faulty docking stations. Additionally, you'll support our video conferencing rooms, manage user accounts through active directory, and address printer issues by coordinating with suppliers to book engineers.
You'll also play a key role in advising staff on best practices, policies, and process improvements, fostering a culture of efficient technology use. Collaboration is key, as you'll work closely with our IT Business Partner to update documentation, handle administrative tasks, and improve asset management processes.
In this role you’ll get to work with colleagues across Prostate Cancer UK and support them in their efficient use of technology and contribute to our overall mission to give every man the power to navigate prostate cancer.
What we want from you
To be successful as an IT Support Coordinator you’ll have an excellent knowledge of operating systems, hardware and software (especially Microsoft products) or a willingness to learn.
With a strong customer focus, you’ll have previous experience of working in a telephone-based support team using remote control technologies. You’ll also have outstanding communication skills which enable you to deliver accessible advice. Ideally, you’ll be a self-motivated person who can work proactively without supervision and adapt to changing priorities and customer requirements.
If you have an enthusiasm for technology and looking to work for a dynamic and ambitious charity this may be the role for you!
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK, we believe that equity, diversity and inclusion are essential to building a strong and innovative workplace that represents, and can advocate for, the communities we support.
It’s our ambition to become an anti-racist organisation, and our mission to advance racial equity in the diagnosis and treatment of prostate cancer.
We’re learning more about the needs of our colleagues and we’re excited to have recently launched three new people networks: Pride, Mind & Body and Multicultural.
Ways of working
Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.
Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.
The closing date is Sunday 7th April 2024. Applications must be submitted by 23:45 UK time.
Interviews: By arrangement. Currently scheduled for Monday 15th to Wednesday 17th April 2024.
Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.