Brighton and Hove
£43,000 - £48,000 per year
Permanent, Full-time
Job description

Itad is a leading international development consultancy providing advice to governments, foundations, multilateral agencies and non-profits on how to maximise the impact of their investments. We have a 35-year track record of providing our clients with the information and insight they need to make development work smarter, produce better results and improve people’s lives. Our knowledge and expertise are grouped around Practice areas including Fragile and Conflict-affected Settings (FCAS), Human Development, Inclusive Growth, Social Protection, Climate Change and Livelihoods, and Governance and Institutional Strengthening.   We continue to grow in size, commercial performance and professional reputation and we are increasingly recognised as a global leader with a diverse client base including international development agencies and philanthropic foundations.   


The Team

The Operations team is a central function that provides the business what it needs to operate on a day-to-day basis.  This ranges from ensuring there are the right facilities and equipment available at the right time to making sure our systems are working effectively and efficiently. The team develop and maintain our policies and processes to enable us to deliver high quality work to our clients that are also compliant with the requirements of our sector and support our values.  It’s a small team so we work closely to support and backstop each other when required and work with the other business units to implement change and improvements. The team also play a crucial role to support our Executive Committee and Board by coordinating monthly reporting and actions and work flexibly to support the evolving needs of the business and our clients. It’s an exciting time to join the team with some strategically significant projects ahead including how we deliver our work in a post-Covid environment and the implementation of our new ERP


The Role

The Compliance and Operations Manager works closely with heads of departments to ensure they can deliver as effectively and efficiently as possible by ensuring general business systems remain fit for purpose, and relevant as we evolve.  The role is very varied across practical and strategic delivery.  This can cover everything from fixing the coffee machine to developing GDPR compliant processes and procedures to writing and implementing strategic business plans.


There are four key areas of responsibility:

  • Leadership and management of the Operations team which includes facilities and IT, ensuring approaches and processes are scalable and flexible.  Budget planning and management for both facilities and IT.
  • Strategic planning, development and management of the organisations’ facilities including hybrid working plans and compliance with all statutory regulation.
  • Facilitation and co-ordination of commercial compliance of the organisation across multiple areas including statutory auditing, client and supplier requirements and ensuring we continue to meet ISO9001 compliance
  • Oversight and management of Data protection policies, as the Data Protection Officer for the business, managing Data Protection Impact Assessments, statutory obligations and developing approaches to maintain awareness and understanding of our statutory and best practice obligations


The Candidate

You have a strong background in Operations management and understand how changes in statutory requirements impact how work is managed and delivered.  As an experienced team leader you will be able to delegate effectively and ensure that your team is empowered to prioritise their workload.   You will need to be adept at flexing your style and approach to support the variety of deliverables and responsibilities within the role.   The team provide cover for each other and this is something you will both ensure they feel empowered to do but also feel comfortable stepping in and picking up their responsibilities if needed.

Your strongest skills will be in developing and maintaining strong working relationships and being able to quickly understand business issues and drivers, both from a strategic and day to day perspective and be adept in flexing your approach as needed.  Experience of ISO and Data Protection within a similar sized organisation, ideally in International Development is highly desirable.


The salary for this role is up to £48,000 depending on your skills and experience. 

We also offer a comprehensive learning and development programme, 24 days holiday plus additional time off over Christmas and a matched company pension up to 5%. 

The role is based in our offices in Brighton & Hove (East Sussex) and as lockdown eases, we would anticipate this is where you will spend the majority of your time working alongside the Operations team but with the opportunity to work remotely when needed. 

Successful candidates will already have the right to live and work in the UK.

The deadline for applications is May 7th but please note we will be interviewing successful candidates on a rolling basis.    


Refreshed on: 27 April 2021
Closed date: 07 May 2021
Tags: Management, Operations

The client requests no contact from agencies or media sales.