IT Service Coordinator: 12 month Fixed Term Contract
Itad is a leading international development consultancy providing advice to governments, foundations, multilateral agencies and non-profits on how to maximise the impact of their investments. We have a 35-year track record of providing our clients with the information and insight they need to make development work smarter, produce better results and improve people’s lives. Our knowledge and expertise are grouped around Practice areas including Fragile and Conflict-affected Settings (FCAS), Human Development, Inclusive Growth, Social Protection, Climate Change and Livelihoods, and Governance and Institutional Strengthening. We continue to grow in size, commercial performance and professional reputation and we are increasingly recognised as a global leader with a diverse client base including international development agencies and philanthropic foundations.
Itad is about to embark on a project to upgrade our ERP and introduce systems to increase efficiency and productivity. We require an IT Services coordinator to look after the day-to-day delivery and support to the business while our Senior IT Service Manager leads the system upgrade project. This role will work closely with our Systems and Information Officer who provides first level support and advice to the business. We are looking for someone who can work independently, is pro-active, driven to improve processes and ways of working and has good stakeholder management skills and experience.
This role will be responsible for ensuring that day to day issues and queries are appropriately responded to and escalated as required. This is largely to support our internal users although some project specific support to external consultants may be required. Maintaining spend within budget, developing Board level risk reports around system integrity and security is a key deliverable alongside maintaining oversight of our policies and certifications
You will already be an experienced co-ordinator in a client facing role with excellent knowledge of Microsoft Server technologies, 365 admin level experience across Teams, Sharepoint, OneDrive, Exchange Online etc. Your experience will include supporting network devices and concepts, printers, softphones and other business hardware and software. Using your technical skills as a base, you have strong interpersonal skills to develop working relationships, proactively troubleshoot, use your time effectively, make autonomous decisions and flex to changing business priorities and issues. You will ideally have experience of Navision 2015 or other ERPS and M-Files or similar document management systems but this isn’t essential. A key part of this role is to identify and implement solutions and improvements to all of our systems and process so you will already have experience of working in this way.
The salary for this role is up to £35K depending on your skills and experience.
We also offer a comprehensive learning and development programme, 24 days holiday plus additional time off over Christmas and a matched company pension up to 5%.
The role is based in our offices in Brighton & Hove (East Sussex) but will largely work remotely until restrictions are lifted then we would expect the role to be based in the office for the majority of the time.
Successful candidates will already have the right to live and work in the United Kingdom
The deadline for applications is April 16th but please note we will be interviewing successful candidates on a rolling basis.
Please note we will not be considering applications or enquiries from recruitment agencies
The client requests no contact from agencies or media sales.