London, Greater London
£26,000 per year FTE
Permanent, Part-time
Job description

We are looking for 2 x Helpline Advisors

Background information
Jo's Cervical Cancer Trust is the UK's leading charity dedicated to those affected by cervical cancer and cell changes (abnormalities). The charity was established in 1999 by James Maxwell following the death of his wife Jo, aged 40, from cervical cancer.
Since then we have provided advice and support to thousands of women and their families.
We offer a range of online and face-to-face support and information including: information materials, a free helpline, online forum, national and regional support days and an ‘ask the expert’ service. Cervical cancer is one of the most common cancer amongst young women (under 35) in the UK and Europe.
Two women a day in the UK will die from cervical cancer whilst over 3,000 women are diagnosed each year. In addition, some 220,000 a year are told they may have a cervical abnormality that may require treatment. Thanks to the NHS Cervical Screening and HPV vaccination programmes cervical cancer is a largely preventable disease. However, for those affected, the impact of cancer on a woman's life and that of her family cannot be overstated.
In recent years awareness of our work and cervical cancer has grown significantly with annual income from £288k to £1.8m. The staff team has also significantly grown to 23 enabling us to reach more women than ever before.
Over the past few years our work has been recognised a number of times including winning a prestigious GSK IMPACT Award, Best Communications Campaign at the Third Sector Excellence Awards and a Plain English Osborne Memorial Award for our website, we have also achieved Investing in Volunteers accreditation.

Overview of the role
Purpose of Job

We are looking for two passionate part time Helpline Advisors to join our hardworking but friendly team in order to provide vital support, information and signposting via our helpline.
You will play a key role in offering support and information to women affected by cervical cancer, cervical cell changes and those with concerns or questions about the cervical screening or HPV vaccination programmes.
You will also be responsible for offering team support on our email service, which is an extension of our helpline and our busy Ask the Expert service which provides online medical clarification to our community as well as our online Forum. The ideal candidate will be self-motivating and a clear communicator with a proven track record of strong helpline and supportive skills.

Closing date: 13th December 2021

Virtual Interview date: 16th December 2021

To apply for this role please send a CV and a covering letter explaining why you are suitable for the role and why you would like to work at Jo's  Cervical Cancer Trust to Debbie Shipley, Senior Support Services Manager

Applications without a covering letter will not be considered.


More about Jo's Cervical Cancer Trust

Jo’s Cervical Cancer Trust is the only UK charity dedicated to women and their families affected by cervical cancer and ce... Read more

Refreshed on: 05 December 2021
Closed date: 13 December 2021
Tags: Advice, Information

The client requests no contact from agencies or media sales.