Macclesfield, Cheshire East (Hybrid)
Full time equivalent £32,572 - £37,475 per year
Permanent, Part-time, 21 hrs (Optimum days would be -Weds to Fri inc until 8pm on Thurs *TBN)
Job description

We are delighted to advertise a new part-time role within our Senior Leadership Team.  

Whilst knowledge and experience within a counselling field is a benefit, it is not essential for this post. We are seeking a leader who has transferable management and project management skills who is committed to the organisational values of Just Drop-In. If you think you have what it takes to join a happy team committed to helping local young people find their feet, then read on …

JOB DESCRIPTION -  Service Manager (Counselling)

Main Purpose

As part of the Senior Leadership team, The Service Manager for Counselling will lead a team of three Counselling Co-ordinators who have the day to day responsibility for the operation of the counselling service. The Service Manager for Counselling will also ensure the highest quality service provision to beneficiaries, work strategically with partners and funders, and support the Chief Officer of the organisation with the longer term development of the service.

Reporting to The Chief Officer

Service Delivery

Provide Senior leadership for all aspects of the Counselling Services Team, developing the service offer in line with best practice.

Be an advocate for co-production and participation within the service and ensure the voice of children and young people is valued across the service.

Work flexibly, including evenings and occasional weekends to ensure the smooth running and safe operation of services.

Work positively with partners across our footprint to create collaborative advantage to benefit local young people.

Human Resources

Nurture the ethics and values of the organisation, embracing co-production, team work, responsibility, and positivity within your work and inspiring this in others.

Provide line management support to the Counselling Co-ordinators who are responsible for the day to day running of the service.

Lead on recruitment, selection, and induction of staff members, self-employed contractors and volunteers in the organisation

Work with the lead manager for Volunteers to ensure Volunteer Counsellors are managed within best practice.

Ensure all members of the counselling team work within the policies and procedures of the organisation.

Work closely with the Chief Officer and Human Resources Team to work within a legal and best practice framework of team management.

Performance Management

Work to ensure an excellent experience for all beneficiaries having a clear focus on improved outcomes.

Ensure Services are delivered to the highest standard, leading teams to achieve goals via supervision, team meetings and appraisals.

Agree performance targets with funders and strive to achieve these

Complete monthly, quarterly and annual data, analyzing data and reporting trends. Work to rectify any areas of concern using a problem solving approach across the team.

Use Charity Log to a high standard to manage your performance and the performance of the counselling team.

Take advantage of supervision and development opportunities working to continually improve.

Service Development

Lead and deliver key areas of the Strategic Plan, reporting on progress to Trustees and the Chief Officer

Lead relevant meetings and development sessions as required by the Service.

Create and develop concepts for additional ways of working including group work, implement and deliver such programmes using a project management approach.

Contribute positively to the wider ethos and life of our charity including key events, and fundraisers.

Work with partners to ensure excellent service delivery and innovative collaboration.

Financial Management

Work within the financial procedures of the organisation, working alongside finance personnel.

Contribute to funding bids to ensure the service has the necessary resources to be effective

Liaise with funders and partners to ensure services are delivered on budget, reflecting value for money.


Provide support and guidance in relation to the safeguarding needs of children and young people, dynamically providing advice and support to the counselling team

Lead on operational safeguarding partnerships, particularly developing close relationships with health partners


Person Specification

(Essential - E or Desirable - D)


Educated to degree level in a relevant field E

Training in a range of  modalities designed to have an impact in the lives of children, young people and parents. E

Evidence of relevant safeguarding training E

Qualifications, training or accreditation in management related topics including supervision D

Relevant Counselling or therapeutic qualifications D


A minimum 3 years’ experience of working with children and young people in a relevant setting E

Experience of monitoring data, outputs, outcomes and impact E

Project Management E

Line management and supervision of volunteers, contractors and employees E

Experience of working within or in partnership with other stakeholders E

Experience of working within a therapeutic setting D

Knowledge, Skills and Abilities

Excellent understanding of safeguarding and ability to manage and advise on complex issues to a high standard E

An in-depth  understanding of the particular factors and issues faced by young people in relation of the maintenance of good mental health and emotional well-being E

An ability to work within ethical, procedural and good practice frameworks E

Understanding of risk factors, and how to respond to these E

Ability to work positively with team members, supporting them to achieve their goals E

Ability to organize, plan and undertake own work, including appropriate record keeping E

Ability to communicate across professions to promote understanding of the work of Just Drop-In whilst observing appropriate boundaries including confidentiality. E

IT competent E

Ability to plan and deliver creative and interactive content that will stimulate young people D

Knowledge of project management tools and techniques D

Experience of working with a Signs of Safety and Thrive Frameworks D

Attitude and Disposition

A commitment to continue own professional development and to enhance the professional development of colleagues E

Positive, strength based approach and an ability to problem solve E

Motivational and developmental leadership style E

Understanding of Equality and Diversity and Commitment to meeting the individual needs of children and young people E

A commitment to the wider work of Just Drop-In and promotion of all services E


Posted on: 06 May 2022
Closed date: 30 May 2022 at 10:30
Job ref: Senior Manager - Counselling
Tags: Social Care/Development, Management

The client requests no contact from agencies or media sales.