Job description

Community Living Volunteers give advice, information and support to vulnerable adults and help them lead ordinary lives and to make connections in their local community. Accommodation is provided so that the volunteer can provide the support within the Members’ Community

Community Living Volunteer in Warrington

Volunteer Role: Community Living Volunteer (Accommodation provided if required so that the volunteer can provide the support within the Members’ Community)

Location: Warrington



KeyRing has pioneered a model of support, the KeyRing Network, that focuses on the skills and abilities of people who need some help to build the life they want. By working together and encouraging mutual support and community connections we aim to strengthen the communities in which we are placed.

Volunteers are central to this model of support, by living and volunteering in the Warrington Networks.

This is a voluntary role. KeyRing cannot require the Volunteer to work and the Volunteer cannot require KeyRing to provide work, accommodation or support. There is no intention to create a legal relationship.

Who are we here for?

KeyRing Members will have a variety of labels including learning disability, mental health, physical disabilities, substance misuse, many will have experienced isolation, dependence on others, unemployment, financial difficulties, homelessness etc.

What do we do?

We work to enable KeyRing Members to take control over their lives, make informed choices and decisions, to create their own personal networks of support, find meaning in their lives and contribute as active citizens.

As a Community Living Volunteer you could be offering

  • information, advice and support on practical matters relating to Members’ tenancy e.g. reminding KeyRing Members to pay their rent and bills, ensuring members understand that they must comply with tenancy conditions such as the upkeep of their flat and/or helping Members with benefits forms;
  • reassurance and emotional support, e.g. helping a Member gain confidence to go somewhere new, supporting someone develop friendships in a positive way, sympathetic support when someone has had bad news;
  • encouragement for Members to help and support each other in solving problems and sharing their knowledge e.g. helping Members organise the monthly Network meetings, prompting when Members can help each other, prompting social connections and activities so Members are not isolated;
  • Support to make connections in their local community, attend and take part in local activities, joining sports and social groups, volunteering and finding employment.

This role needs a volunteer who:

  • Will live within the network area;
  • can offer support in a flexible and creative way when needed;
  • can offer approximately 14 hours of this support - time spread through the week;
  • can see Members in the evenings and the weekends;
  • will not mind Members phoning to ask for support or a chat;
  • will respond to emergencies (but you are not expected to be "on-call").

KeyRing would like the Volunteer to:

  • be available to volunteer as agreed and inform the Manager if this is not possible
  • to be creative and flexible (with KeyRing’ssupport);
  • to build up links with local people and organisations and to encourage members to make use of goodwill, neighbourliness, and facilities in their community;
  • to participate in meetings and training workshops.

How KeyRing will support you

  • You will have a Support Manager who will see you fortnightly to discuss your volunteering role, you will also have day to day telephone support from your manager or their buddy if they are not available.
  • We encourage volunteers to link up with other volunteers, which is a great way to share experience and gain support from people who are having similar experience to you.
  • We provide the training you need to support the Members in your Network.
  • We encourage our Community Living Volunteers to take a break from Network duties for up to 6 weeks a year.
  • We provide you with mobile phone and a float for your expenses to support your volunteering role.
  • We have a 24 hour helpline available which provides advice, re-assurance and can access emergency help for Members. They can access a senior manager at all times when necessary.

Living in the Network area

As a Community Living Volunteer you do need to live in the Network area in order to offer the flexible local support and to know the local community resources well.

KeyRing can provide accommodation in the Network area if required. This is unfurnished and is usually a 1 bed flat, although in some areas we have larger flats/houses. The accommodation is clean and decorated; the volunteer is responsible for paying their utility bills and council tax whilst in the accommodation

We also have Community Living Volunteers who are already based in the Network area and who take on the volunteering role whilst living in their own homes.

What does a Community Living Volunteer look like?

You would need to be someone who has:

  • Personal qualities such as: common sense, enthusiasm, the ability to motivate others, trustworthiness, reliability, openness to learn, calmness in a crisis.
  • Good communication and interpersonal skills.
  • An ability to set personal boundaries.
  • Experience of being active in a related area: e.g. community, learning disability, physical disability, mental health or youth matters. Your experience might come from voluntary, personal or professional involvement.
  • An ability to talk easily to people such as neighbours and families and agencies like the Benefits Agency or Social Services.
  • The ability to get people effectively together in groups.
  • An understanding of the problems often faced by people with support needs to live in their own homes.
  • A commitment to KeyRing's aims and objectives.
  • A commitment to KeyRing'sequal opportunities policy.
  • A knowledge of resources available in the local community.
  • Has the time needed to give the volunteer role the attention it needs
  • Has an interest and a motivation to be involved with this type of service
  • An understanding and acceptance that you are offering your services as a volunteer and that you will not be a worker or employee.


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More about KeyRing

KeyRing is a charitable company supporting over 850 people in approximately 100 Networks in England and Wales. KeyRing provides support for vul... Read more

Posted on: 23 January 2020
Closing date: 22 April 2020
Tags: Social Care/Development, Support Worker

The client requests no contact from agencies or media sales.

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