Kids Club Kampala is a UK charity with a Christian ethos that works to transform the lives of children in the slums of Kampala in Uganda. We help vulnerable kids in Uganda to survive and to thrive by providing for both their immediate needs and strengthening their futures through educating, feeding, protecting, and skilling. We work in partnership with our team in Uganda who passionately lead and implement our projects which are a life line to some of the most vulnerable children in the world. We are an ambitious and growing organization, and this is an exciting time for a committed and passionate individual to join our friendly and supportive team.
The role of the Supporter Care Officer is to support day to day running and administration of the charity in order to accomplish the overall objectives of the organisation, along with contributing to the long-term development, growth and sustainability of the charity.
Key job tasks will include:
Processing donations including Standing Order forms and credit cards
• Keeping donor records and CRM databases up to date
• Sending thank you cards, thank you letters and welcome packs to donors in a timely fashion
• Answering the Kids Club Kampala email address and responding to enquiries
• Answering the phone, opening post and responding to enquiries
• Compiling impact reports and communications for donors, regular givers and charitable trusts
- Deal with post on a weekly/monthly basis and process as necessary
- Timely data processing in database e.g. contact details, gift aid declarations, actions, consents etc.
- Taking minutes at meetings
- File management
- Provide admin support to deliver fundraising appeals and events
- Ensure fundraisers are thanked in a timely manner
- Work with suppliers as required
Supporting the UK team
- Supporting colleagues with ad hoc tasks and special projects as needed
- To work at all times in compliance with the Fundraising Regulator’s Code of Practice and data protection legislation.
- Experience working within a Fundraising, Communications, or Supporter Care environment
- Proven ability to manage own workload, conflicting deadlines and deliver to targets/objectives
- Excellent written and verbal skills, with the ability to inspire supporters and communicate the difference their support makes
- Excellent knowledge of Microsoft Office /Google workspace
- Experience of a CRM
- High standard of numeracy and literacy
- Experience of the charity sector
- Passion for making a difference for vulnerable children
- Experience of, or an interest in International Development
How to apply
To apply, please email your CV along with a covering letter, detailing why you are applying for the job and how you meet the person specification by 9am on 31st January 2022. Interviews will be held on w/c 7th February 2022.
We strive to be an inclusive organisation. Non graduates are welcome, and we particularly welcome applications from BAME candidates. Please note that you must be eligible to work in the UK in order to apply.
While the deadline for applications is 9am on 31st January, we will review applications on a rolling basis
Interviews will be held w/c 7th February via video conference or face to face if permitted.
The client requests no contact from agencies or media sales.