Kingston upon Thames, Greater London (Hybrid)
£22,000 - £26,400 pro rata per year
Permanent, Part-time, 21 hours a week
Job description

We are seeking a new Administrator to join our committed team and to support the delivery of LEAH’s services and contribute towards the overall running and sustainability of the charity.

We are looking for someone with experience of and commitment to working in a multi-cultural environment with a vulnerable client group. They will be competent in data entry and administration. The person we are looking for will be able to work flexibly and on their own initiative, have strong communication and team-working skills and work accurately under pressure.

Overall Objectives
To support the delivery of LEAH’s services and contribute towards the overall running and sustainability of the charity. 

Key Responsibilities

Client referrals

  • Manage the Referrals inbox
  • Assess eligibility of referrals and follow up with referrers as needed
  • Signpost ineligible referrals to other ESOL provision 
  • Issue referral confirmation to clients 
  • Update referrals forms and web information as required
  • Add referrals to the database and to waiting list


  • Administer volunteer DBS checks 
  • Ensure staff and volunteers have up-to-date DBS checks in place
  • Support the onboarding of new staff
  • Liaise with IT support to ensure new staff access
  • Enter new staff details on the database
  • Ensure new staff have appropriate resources and equipment
  • Complete starters and leavers checklists


  • Receipt, logging and management of all invoices
  • File all invoices in line with finance system requirements 
  • Submit invoices to Director for coding and authorisation
  • Download bank statements, convert into EXCEL and send to accountant 
  • Upload authorised payments to the bank
  • Check and log all expenses claims and submit for approval
  • Classifying expenses against different cost codes
  • Update expenses rates annually for Board approval 
  • Load details for CAF vouchers online on CAF online system

Office management

  • Procurement of equipment and stationery
  • Adding equipment to asset register
  • Organising equipment maintenance and repair
  • Issuing keys and maintaining key log 
  • Supplier management and communications
  • Log IT issues and queries on IT portal
  • Administration
  • Provide administrative support for the ESOL strategy group
  • Provide administrative support for the Director and Manager
  • Find and book venues for staff and board meetings
  • Produce placement reviews schedules and lists for coordinators
  • Update the charity commission with changes in Trustees 


  • Answer the LEAH office phone, handling and signposting enquiries
  • Manage the LEAH inbox, handling and signposting and enquiries 
  • Update the website with news articles and updated copy as required
  • Send out supporter and referrer newsletters and communications
  • Maintain up to date referrer consent and contact details
  • Manage and monitor volunteer NGN portal number allocation and usage 

Cover for Classes Administrator

  • Send invitations and reminder emails to online class clients
  • Open online classes on Zoom
  • Troubleshoot client and volunteer Zoom access issues 
  • Take client online class registers
  • Prepare, post and log resources for volunteers and clients 
  • Provide administrative support to community classes as required
  • Provide administrative support to class trips as required

General duties 

  • Follow LEAH policies and procedures in full
  • Other duties as required


More about Learn English at Home

Learn English at Home is a charity with a 40-year history of supporting ethnically diverse adults to learn English, empowering clients to becom... Read more

Refreshed on: 24 June 2022
Closed date: 03 July 2022 at 00:00
Job ref: Admin001
Tags: Admin

The client requests no contact from agencies or media sales.