Supporter Services Officer Jobs
Role Title: OISC Level 2 Immigration Advisor
Shropshire Supports Refugees (SSR) is a charitable organisation dedicated to supporting refugees and marginalised migrants who have come to live in Shropshire.
Our mission is to create a welcoming and inclusive community by offering practical help, resources and emotional support to those in need. With a staff team of fifteen and fifty dedicated volunteers, we are committed to making a positive impact on the lives of those we serve.
Location: Shrewsbury and locations around Shropshire, Telford & Wrekin
Hours: 37.5 hrs per week
Reports to: CEO
Salary: £31,200 - 2yr fixed term contract
Main Responsibilities:
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Conduct initial consultations with clients to assess their immigration needs and eligibility
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Provide comprehensive advice on various immigration matters, including visa applications, settlement, asylum claims, and appeals within OISC level 2 guidelines
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Maintain accurate records and case files, ensuring compliance with data protection regulations
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Build and maintain strong relationships with clients
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Advocate on behalf of clients by telephone, letter and email with appropriate agencies
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Keep up-to-date with changes in immigration laws and policies and provide training to colleagues as necessary
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Attend training events relating to asylum and immigration
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To supervise OISC level 1 colleagues
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Undertake other tasks within the organisation as required
Person Specification:
Essential:
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OISC Level 2 accreditation is essential
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Previous experience working as an Immigration Advisor or similar role within the immigration sector
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In-depth knowledge of UK immigration laws, policies, and procedures
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Strong communication and interpersonal skills, with the ability to build rapport with clients from diverse backgrounds
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Strong time management with the ability to work to strict deadlines
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Knowledge and understanding of the voluntary sector
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Excellent attention to detail and organisational skills
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Excellent communication skills, both written and oral
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Ability to work independently and manage a caseload effectively
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Proficiency in the Microsoft suite
Desirable:
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Fluency in additional languages
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Experience of Salesforce CRM
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Full driving licence
If you are a strategic thinker with a passion for leadership and innovation, thrive in dynamic environments and possess a drive to make a tangible impact, this is an exciting opportunity for you to join our dedicated team as an Assistant Chielf Executive Officer (ACEO).
Assistant CEO responsibilities will include strategic leadership, development, and ensuring the long-term sustainability of our programs. You'll also play a crucial role in promoting EDI and maintaining quality assurance standards.
You will need a professional qualification in mental health or related fields alongside experience in senior management and a passion, resilience and drive to improve the mental health of children and young people.
In return we offer a salary of £52,000 inclusive of Outer London Weighting, and a range of other benefits.
This is a full-time position, with the possibility of reduced hours (min 30 hpw/4days) and is office-based in Croydon but with regular travel within SW London.
Application pack can be downloaded from the Careers page on our website and applications should be returned to recruitment by midday on Monday 29th April 2024.
If you have any further questions please email recruitment or visit our website for more information about our services.
The client requests no contact from agencies or media sales.
Location: Home based with UK-wide travel, as required/on occasion
Contract details: 18 months, Fixed Term Contract
Salary: £32,500-£38,000 per annum (pro-rata)
Hours: Part-time (21-28 hours per week – to be discussed)
Directorate: Professional Services
Reporting to: Head of Finance
Responsible for: N/A
This is a new role working closely with the Head of Finance to support NFCC to manage our contracts and written agreements from drafting to completion. The role will work to support the wider staff team.
What you will be doing:
- Drafting and/or amending and negotiating contracts and other written agreements, such as Data Sharing Agreements, Confidentiality Agreements/Non-Disclosure Agreements, taking into consideration any relevant funding terms and conditions.
- Drafting and/or amending and negotiating other types of agreements from time to time as instructed
- Working with the NFCC staff team to produce relevant documentation required for procurement processes
- Completing research and due diligence checks on potential suppliers or partners
- Articulating, capturing and implementing contractual issues
- Negotiating contract terms with both internal and external entities
- Reviewing existing contracts and updating them
- Support contract owners to ensure effective monitoring of contractual performance
- Analysing risks associated with specific contract terms
- Creating language standards for new contract documents or existing ones
- Providing detailed reporting to the involved parties at the end of a contract
- Producing timely and relevant reporting on procurement and contract activity.
- Managing the insurance renewal processes for the organisation.
Who we are looking for:
A proactive, analytical individual with experience of draft contracts and other written agreements. You will need to have excellent attention to detail and be comfortable using MS Office applications and other IT systems such as Sage.
Applications from individuals looking for between 21-28 working hours are welcomed.
What you can expect:
We are people centred and focus on creating a positive and engaging working environment. Wellbeing, reward, recognition, and personal development are not just words we talk about, we put them into action daily.
We offer an enhanced annual leave allowance of 26 days (pro-rata) plus bank holidays, health care cashback plan, access to an Employee Assistance Programme and support flexitime working.
How to apply:
Please complete the application form linked from the ‘apply now’ button below. CV’s will not be accepted for this position.
NFCC is an independent membership association and the professional voice of UK fire and rescue services.
The client requests no contact from agencies or media sales.
We are seeking an experienced strategic leader to oversee the finances and operation of Nottingham Playhouse.
The Chief Operating Officer will be responsible for the overall financial leadership of Nottingham Playhouse’s business functions. They will lead on operations, hospitality and facilities, ensuring the highest possible standards are met across the various teams. They will hold a key executive role working alongside the Chief Executive and Artistic Director, providing strategic business support and deputising as required.
The successful candidate will have considerable experience of working at a senior level within a customer facing, high volume transaction business and of successfully leading and managing teams.
This is an exciting opportunity for an experienced and approachable financial manager to join a dynamic organisation with a leading regional and national reputation. This role is offered as a permanent, full-time contract with opportunities for development, flexible working and a relaxed working environment.
Nottingham Playhouse is committed to a policy of diversity and inclusion, creating a workforce representative of the diverse communities we work with. Our workforce is currently under representative of certain communities and we are taking positive action for equal opportunities through the recruitment process. We actively encourage applications from the Global Ethnic Majority and Disabled people. Nottingham Playhouse is part of the Parents in Performing Arts (PIPA) campaign and welcomes proposals for flexible working around caring responsibilities and anyone looking for a positive work/life balance. We are also a Disability Confident employer, recruiting and supporting disabled people in the workplace.
For more information and details on how to apply, please visit our website.
We would like to help you to fully participate in the application process. If you would like the Recruitment Pack, Application Form and Equal Opportunities Monitoring Form in an alternative format, support in completing your application, or you would like an alternative way to make your application, please contact us to discuss a suitable format.
The closing date for applications is Wednesday 1 May 2024 at 12noon.
We make world-class theatre, support the next generation of theatre-makers and create life-changing experiences for our community.
The client requests no contact from agencies or media sales.
To be an effective lead on HR related matters, supporting the CEO and Management team, ensuring it is well-positioned to achieve its vision, current and future business operational plans and performance targets.
This is a key role instrumental in bringing the HR and Business administration functions together at an operational level. The core purpose of the role will be to support and manage all People and Management related administration matters across the organisation.
To take the lead for data protection and champion compliance across the organisation.
Please complete an application form, monitoring form and a covering letter to evidence how you meet the requirements of the person specification
To build meaningful lives as part of the wider community for refugees, asylum seekers and vulnerable migrants.
The client requests no contact from agencies or media sales.
This role is an opportunity for a Paralegal to join a large in-house legal team and work on a broad range of matters. It will specifically involve supporting the Agreements, Information and Disputes (AID) team within legal services, consisting of five lawyers.
The successful candidate will be required to work across areas of law including but not limited to information law, contracts, intellectual property, procurement, subsidy and state aid, insolvency, recoveries and public law. In addition to providing research, drafting and general support to the Fund’s lawyers, it is expected that the Paralegal will handle matters under supervision and use legal knowledge to improve the Fund’s internal processes and precedents.
The bulk of the Paralegal’s workload will consist of legal support work however the candidate will also be expected to perform some administrative tasks and cover for the team’s administrative officer when required.
Experience working in a fast paced in-house or private practice environment would be ideal with legal research and IT literacy an advantage. Knowledge of insolvency and debt recovery would be desirable.
Interview Date: Week commencing 13th May
Location: The role can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Newcastle and Newtown. The role does not include any line management responsibilities. We have a hybrid approach to working - work pattern and location will be agreed with the successful candidate.
On application, please align your supporting statement to the criteria below
Essential criteria
- Strong academic background with a law degree or undergraduate degree and law conversion qualification;
- Experience working within a Legal office environment
- Knowledge of and/or interest in gaining experience in an arms length public body;
- Good communication and organisational skills to work effectively with a broad range of people.
Desirable criteria
- Understanding and application of public and/or charity law;
- Experience with insolvency and debt recovery;
- Legal experience as a paralegal/advisor;
- Proficient with computer systems including Outlook, Microsoft Teams and online file management databases.
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
Do you have experience and knowledge of audit and quality improvement approaches? Are you passionate about enabling people to live their best lives? If so, please keep reading because we want to hear from you.
We are bold and ambitious and really want you to come and join us to help us achieve our vision where the UK is the best place in the world for people with a learning disability to live happy and healthy lives.
We are recruiting for a Head of Audit and Improvement job share partner to work up to 26 hours per week alongside our existing Head of Audit and Improvement. We can be flexible on days worked and this can be discussed at interview. This role will be mainly working from home with some occasional travel when required.
In this role you will:
- Lead quality performance, supporting, advising and proactively identifying risk and areas for improvement in each Operational area including adult social care and educational programmes
- Provide oversight for quality frameworks and methodology ensuring currency according to social care or legislative changes.
- Lead a team to ensure the programme of improvement and quality assurance activities are delivered and performance expectations are met.
- Ensure accurate and meaningful information on aspects of quality performance is collated and analysed, to provide assurance and intelligence to help inform decision-making.
- Be an active and supportive member of the Senior leadership team, advising on issues relating to quality
- Design, implement and embed an audit and improvement programme across operational services
- Deputise on occasion for the Executive Director of Quality and Impact
We are looking for someone who:
- has experience of working in a similar role, ideally within Health and Social Care
- is a great communicator and influencer and enjoys working with all stakeholders up to and including exec level
- is knowledgeable of our regulatory environment
- has extensive knowledge of quality frameworks, methodology and tools
- has line management experience with the ability to coach and mentor colleagues
If you’re ready to make a difference, please get in touch today by providing an up-to-date bespoke CV that demonstrates all your relevant skills and experience.
At Mencap, we value a diverse and inclusive workplace, and we intentionally plan for the success of our colleagues in everything we do. We welcome applications from everyone, so come as you are and join us. Together we are Mencap!
Interviews will take place via TEAMS on the 21st May and will include a second stage for those that are successful following the initial interview on 24th May.
*While we are committed to encouraging flexible working patterns, in some cases, it may not be possible for us to accommodate a request.
Benefits
As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our employees.
- 24 days holiday (plus bank holidays) increasing with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme
- Service related sick pay when 6 month probation is completed
- Eligibility to join Mencap Pension Plan where Mencap matches contributions up to 5% on a salary sacrifice basis meaning NI savings. If you don’t join the Plan you start, you will be auto-enrolled after three months with us.
- Membership of Mencap Pension Plan to include up to 3 times salary death in service live cover AND Income Protection of 50% salary to be triggered at 26 weeks of long term sickness
- Loans for debt consolidation, bikes, computers and phones when you have been with us for 6 months
- Interest free season ticket loans
- Discounts and cashback from 3% to 30% at high street shops including major super markets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencap Extras
- Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.
- Free access to round the clock employee assistance program for advice and support
- Quarterly award scheme and recognition at every 5 years through our YouRock program
- Access to award winning training and development
*T&C's apply based on contract
About Mencap
We work in partnership with people with a learning disability, and all our services support people to live life as they choose. Everyone wants a purposeful job - to do something meaningful. At Mencap, we can give you that. You will have opportunities to develop as a person, colleague, leader and activist. We want to make you feel inspired to reach your potential.
Our work includes;
- providing high-quality, flexible services that allow people to live as independently as possible in a place they choose
- providing advice through our help lines and web sites
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Springfield Advice & Law Centre is a community based legal practice and a registered charity. We were formed in 1982 when we were set up to serve the mental health community. We are based mainly on the site of Springfield University Hospital Mental Health NHS Trust. Springfield Law Centre is unique as a working model of a health justice partnership.
We are seeking a for a new Director & Head of Legal Practice to take forward this unique, niche Law Centre. There is an opportunity for expanding the work of the Law Centre and showcasing the worth of health justice partnerships.We are looking for an energetic and compassionate lawyer with a broad experience of either housing or community care casework and representation, who is capable of being a legal aid category supervisor in either area, who has the confidence to lead the team and to develop it so that we can continue to make a real difference within the community.
Qualifications and experience
- 5 years’ PQE qualified lawyer, with demonstrable experience of management at a senior level.
- Ability to meet the supervisor for the Legal Aid Agency contract in either housing or community care.
- A track record of implementing and managing change.
- A track record of leading and motivating others demonstrating strong people skills.
- A track record of innovation and problem solving.
- Appropriate skills and experience that demonstrate an ability and commitment to manage staff effectively. This should include support, supervision, and appraisal and performance management.
- Appropriate skills and experience to effectively handle and manage complaints.
- Experience of managing a Legal Aid Agency Contract and Legal Help matters, with billing targets.
- Ability to bill all types of legally-aided work and to report to the Legal Aid Agency.
- Ability to manage a varied caseload of sufficient, appropriate matters to meet the billing target in place.
- Ability to draft appropriate documentation in your specialist area of law.
- Experience of giving successful training or talks, for example giving presentations, or
- representing clients before Courts or Tribunals.
- Skills
- Ability to take an active role in, leading the direction of the Law Centre, developing new strategies and raising profile.
- Ability to manage the Lexcel Quality Mark and ensure that systems and standards are maintained across the organisation so that audits are passed.
- Ability to understand the financial viability of the Law Centre.
- Ability to report effectively to funders and to monitor progress against grant funded projects.
- Commitment to equality and diversity as set out in the principles and policies of the Law Centre.
- Ability to be self-servicing: you will be expected to manage most of your own typing, filing and billing of Legal Help/Aid cases to comply with LAA requirements.
- Ability to prioritise your workload with minimum supervision.
- Excellent communication skills: you must be able to relate well to colleagues, clients and third parties, in person, in writing and on the telephone, despite the pressures of the role.
- You must be very well organised, with excellent ICT skills, in order to work well under pressure without compromising standards.
- Ability to work flexibly and outside regular office hours including attending and reporting to the trustees on the progress of the Law Centre.
Consideration will be given to requests for flexible or family friendly hours of work to include job share, part time working or specific proposals. The Management Committee consider the range and number of duties to be a full-time role and that any reduction from a full-time role will result in a division of duties to accommodate all aspects of the Law Centre’s needs and aspirations.
The client requests no contact from agencies or media sales.
Are you looking for a change in career that can offer you flexible working in an interesting purpose driven role?
We’re the Portman Group, the UK’s self-regulatory body for alcohol marketing and we are looking for someone to provide advice and training to the alcohol industry on our marketing rules. We have two Codes of Practice: the Naming, Packaging and Promotion of Alcoholic Drinks and the Alcohol Sponsorship Code. Each Code outlines a set of responsible marketing rules that the alcohol industry must abide by. Our primary purpose as a regulator is to protect those who are vulnerable, particularly those who are under-18.
No previous experience of working in the alcohol industry or marketing regulation is necessary as full training will be provided.
Why you?
We’re interested to hear from candidates who have experience in training, learning and development or stakeholder engagement.
We’re specifically looking for someone who has the ability to speak to groups of people with a personable, informative style whilst teaching delegates the basics of responsible marketing in the alcohol industry. We’re also looking for someone who can provide clear written advice to companies on how products and promotions may be viewed under our Codes of Practice. We’re the only organisation of our kind in the UK which is why we are looking for individuals with transferable skills that we can train up on the specifics of the role.
Why us?
We’re a small organisation with a big mission and we recognise the importance of a work/life balance. We can offer flexibility and understand that this looks different for each candidate. We’re open to considering those who would like part time or compressed hours. At a minimum, we need someone to work three days a week spread across the week but there is scope for four days or a schedule that works around school hours for the right candidate.
Our office is based in Borough High Street and we currently work Tuesday/Wednesday in the office, with Monday, Thursday and Friday working from home. The nature of this role means that you will sometimes have to travel to deliver a training session in person which you can schedule within your work hours. With the shift to hybrid working, a large amount of our training is delivered virtually online.
You’d be joining an organisation with an important mission where protecting those under-18 plays a significant role in our regulatory work.
Benefits Package
· Salary £38-42k pro rata depending on hours
· Bonus scheme – potential to earn up to additional 8-10% of base salary depending on performance and length of service
· Optional contributory pension scheme (up to 5% of salary)
· Can be part time if requested (minimum of 3 days a week but open to flexi hours)
· Flexible working split typically between London Bridge office and working from home (for the right candidate we are open to discussing working from home with occasional travel for team days)
· 28 days annual leave per annum (pro rata) plus Christmas office closure
· Private Healthcare
· Season ticket loan.
Details of role
· Deliver training and briefing sessions on the Codes and on alcohol social responsibility. This includes delivering sessions virtually and in person within the UK.
· Responsible for responding accurately and promptly to written requests for advice on product marketing from producers and their agencies alongside other members of the Regulatory Affairs Team.
· To raise standards of responsibility in the industry by undertaking proactive trademark searches of newly registered products and providing unsolicited advice where necessary.
· With the support of the team, provide internal and external reporting analysis of advice requests on a monthly basis.
· Monitor product innovations via social media and press publications to identify emerging trends and provide unsolicited advice where necessary.
· Support the team in drafting blogs, newsletters, industry advice pieces and an annual Regulatory Affairs Report.
· Support the team in wider regulatory communications, including distribution of content.
· To support the Regulatory Affairs team more widely by:
o Attending industry events;
o Assisting with the recruitment of new Code Signatories;
o Providing project support as required.
· To be flexibly deployed on any other work as required by the Director of Regulatory Affairs or Chief Executive, taking into account the needs of a small organisation.
Skills, knowledge and experience:
1. Proven experience of presenting, delivering presentations or public speaking to varying levels of stakeholders, this can include teaching;
2. A personable and engaging presenting style;
3. Ability to make sound and consistent judgements;
4. Excellent written and oral communications skills to convey these judgements, with the ability to write clearly, accurately, concisely and appropriately to all correspondents;
5. A persuasive, authoritative manner with the ability to remain calm;
6. Excellent administrative skills and high standards of personal organisation;
7. Competence in use of Microsoft Office;
8. Ability to work on own initiative and be self-motivated as well as enthusiasm for being a team player in a very small organisation with a big mission.
The closing date for applications is 5pm 10 May.
We fulfil the essential self-regulatory role of ensuring the responsible marketing and promotion of alcoholic products to UK consumers.
The client requests no contact from agencies or media sales.