£18k - £23,500k. We will consider suitably skilled applicants with less experience at a lower starting salary


Job Description

Operations and External Relations Co-ordinator

This is an administrative and organisational role which requires creativity and “people skills”. We are looking for an enthusiastic and personable individual to help manage our range of donor funds, ensuring effective organisation in relation to donor satisfaction and growing our profile.

Responsible to: CEO

Location: Central Leicester; occasionally required to travel in Leicestershire/Rutland and nationally.

Salary:  between 18k and £23,500k depending on experience

Annual Leave: 25 days + bank holidays

Contract: Fixed term contract until Jan 2020. Possible extension to a permanent role. Some flexibility possible around hours worked. Immediate start.

About Us

Leicestershire and Rutland Community Foundation attracts and manages personally-named charitable funds for local companies, families and individuals. We give grants from donor funds to local, often “unsung unseen” charities and voluntary groups, and deliver national grants programmes locally.  We are one of 46 accredited UK Community Foundations, supported by/supporting UKCF.

Experience working in a donor-oriented role for a charity is ideal, but if your skills genuinely match our needs, we will consider applicants nearer the start of their careers, or transferring from other client-facing administrative backgrounds. Salary will be commensurate with experience. If you are invited to interview, there will be a test of your written English and database proficiency.

Overview of the Role

This is an administrative and organisational role which requires creativity and “people skills”.  

You will be part of a small, busy, friendly and capable team, and you will support the CEO by ensuring effective organisation in relation to donor satisfaction, our reputation and our profile.

You’ll be familiar with data management, and very accomplished in office IT to help manage our range of donor funds. You will co-ordinate several donor-facing events per year.

You’ll have direct contact with donors, stakeholders, charitable groups, and Community Foundations nationally where appropriate, so you will enjoy developing working relationships with others.  

You’ll need good knowledge of GDPR and of charitable operation. You must be able to write and edit excellent English because you will help co-ordinate our written output, from formal donor reports and minutes to our website and social media. Design skills would be a real bonus.

We are a small charity so you will need to make the most of very tight resources, manage both mundane and high-level tasks, and take a constructive calm approach to problem-solving and time pressure. You certainly won’t be “a cog in a machine” and will have opportunities to work across a variety of projects and spheres.

Main Tasks

  1. Support the CEO in the Community Foundation’s day-to-day operation in relation to donor fund management, donor satisfaction, and profile.
  2. Co-ordinate/support all events, including those for Women in Philanthropy, an influential fund that we manage, including invitations, guest lists, presenters, photos and media.
  3. Ensure and review adherence to internal and external communication policies, procedures, and processes, in line with GDPR and our own rigorous Quality Accreditation process.
  4. Maximise our database for internal and external communications and operations.
  5. Track and manage donor requirements, ensuring records are kept up-to-date and compliant.
  6. Schedule and write short reports and summaries for various audiences.
  7. Co-ordinate design and print of key leaflets, booklets, Vital Signs and other reports.
  8. Manage our website and press/social media presence, sometimes to national templates.
  9. Preparation for meetings and presentations, some formal minute taking.
  10. Some basic research including local data and relevant information for briefings or pitches.
  11. Work constructively with all members of the team to achieve the Community Foundation’s vision: attend national UKCF meetings in person or via webinars where relevant.
  12. Undertake any other reasonable tasks and responsibilities as directed by the CEO

Person Specification 

  1. A high level of administrative and organisational skill plus attention to detail, in order to track and manage varied donor and stakeholder requirements.
  2. A high level of confidence and interest in data management, to maximise the potential of our database.
  3. Experience of supporting events of varying sizes, sometimes outside normal office hours.
  4. Basic research skills for background information, and relevant legal or quality obligations.
  5. A willing, customer-oriented approach.
  6. Flexibility and a positive approach to a variety of tasks: some exciting, some mundane.
  7. Excellent written and verbal communication skills: fluent English.
  8. A good eye for design would be a distinct advantage as you will manage our design and print: we work on tight budgets, and need to create simple but professional-looking reports and communications in-house.
  9. A team player who can also work independently. 
  10. Ability to work effectively with people from a very wide range of cultural and social backgrounds.


Please send an e-mail attaching your CV and a covering letter of no more than two pages, outlining how your experience and skills fit the role. We are a small charity, so while we will consider each application carefully and in line with our Equal Opportunities Policy, it’s not possible for us to respond personally to everyone; if you have not heard from us within 3 weeks, your application hasn’t been successful this time. Application deadline: Saturday 16th February. Interviews held WEDNESDAY 27th FEB. No agencies please.