Vauxhall, Greater London

Circa £22 - £24K

Permanent, Full-time

04579

About the organisation

We are Leonard Cheshire - supporting individuals to live, learn and work as independently as they choose, whatever their ability. Led by people... Read more

Job Description

About the Role

We are looking for a Supporter Care Officer who is eager to learn and develop their skills, to join our team based at our Head Office in Vauxhall, London.

Reporting to the Individual Giving Manager, you will work on various administrative activities, including liaising with supporters, keeping the database updated and supporting the team with other requirements.

You will be the main point of contact with Leonard Cheshire supporters responsible for the inbound supporter care line and email, ensuring queries are dealt with effectively and on time.

About the team

Our small but mighty Individual Giving team sits within the wider Marketing & Fundraising directorate, which is set to see significant growth in 2019/20. We’re friendly, dynamic and have ambitious targets which this role will play a critical part in achieving.

About you

You will bring some administration and telephone-based customer service experience together with the desire to develop and progress your career in the third sector.

You will be an effective communicator with excellent interpersonal skills in addition to a professional and confident manner. You will be an effective team player who can work as part of a small and dynamic team as well as independently.

We seek candidates with a genuine commitment to the values and ethos of Leonard Cheshire.

About Leonard Cheshire

Leonard Cheshire supports more than 30,000 people across the UK and globally to live, learn and work as independently as they choose, whatever their ability. We’re the UK’s largest voluntary sector provider of services for people with disabilities and we do everything humanly possible to empower people to live their lives as freely and as fully as they choose.

Benefits in store

  • Substantial annual leave, plus bank holidays and the option to buy more
  • A generous employer contribution to a company pension scheme with additional life cover
  • Access to a cash health plan at favourable rates
  • A Comprehensive Employee Assistance Programme

Closing date: 12 September 2019

Leonard Cheshire welcomes applications from all sections of the community, and particularly encourages applications from disabled people.

Shortlisting for this role may take place as applications are received. We therefore reserve the right to close this vacancy once a suitable candidate has been appointed.