- Background to Life Cycle UK
In our age of climate emergency, rising inequality and public health crisis, we believe more cycling is vital for better physical, mental and environmental health.
A world with clean air and healthy people where cycling is the chosen mode of transport, for most people, for short daily journeys.
We help more people get cycling, to transform lives and the environment.
What we do
To achieve this, we:
- Offer people access to working bicycles
- Help people gain the skills and confidence to cycle wherever they want, whenever they want
- Offer extra support to anyone who faces barriers to unlock the benefits of cycling
- Strengthen the cycling sector: we train new bike mechanics, cycle instructors and partner with Local Authorities, businesses and other charities looking to boost cycling levels.
We work with people to offer practical support to help them cycle, in ways that can scale up and be replicated elsewhere. We want to build independence, not dependence, and help people continue to benefit from cycling beyond our direct involvement.
We are passionate about always working in a way that maximises social value
Video: bike recycling “Repairing Bikes, Rebuilding Lives” Video: tandem cycling for the visually-impaired “Two’s Company”
Our Values – we believe:
- We strive for excellence in everything we do
- We treat everyone with honesty, decency, openness and respect.
- We aren’t afraid to try new things. We are bold. We are always learning.
Life Cycle UK was founded in 1999 and works with 9,000+ people a year. We run projects in the West of England, Swindon, Hereford, Bournemouth & Derby.
- Job Description
It is an exciting time for Life Cycle UK – public interest in cycling is the highest for a generation and a record number of people are enquiring about using our charity services.
As we grow, we seek a highly organised individual with excellent communication skills who can act as a friendly point of contact for initial public enquiries – and then work with colleagues to manage requests, keep accurate records and help maintain efficient internal systems.
This role will be mainly based at our CREATE Centre main office in central Bristol, but you will work one-day per week at our Bristol Bike recycling office (based at the bottom of the car park of Horfield prison) and remotely with colleagues across the organisation at other locations in Bristol and beyond. You will be expected to gain a good knowledge of all our charity services, but will work particularly closely with the Cycle Training team, Bristol Bike Recycling team and our small Marketing and Data team.
Whilst you will have at least some previous administration or customer service experience, a positive attitude, willingness to learn, attention to detail and excellent customer service skills are more important.
3. Key responsibilities
- First point of contact for public enquiries (phone, email, online, social media)
- Help the public with requests and bookings, providing an excellent customer experience
- Triage more complex requests to relevant staff in a timely and efficient way
- Help charity personnel with basic information requests, reporting and use of internal systems
- Support staff with secure record-keeping, data hygiene and GDPR compliance
- Manage sensitive or restricted data from our partnership with the Ministry of Justice
- Basic tasks in CRM, website and internal IT systems
- Help the smooth running of our workplaces: book external contractors, order office supplies etc.
- Occasional minute taking at Trustee’s Board and Sub-Committee meetings, if required
- Book meetings, meeting rooms and assist with the organisation of events
- Any other general administration tasks, as necessary
- Minimum 1 year’s administration/office assistant/customer service experience
- Excellent customer service skills
- Confident communicator (spoken and written)
- Good attention to detail
- Proactive and highly organised
- Good Microsoft Office skills
- Ability to learn confident use of databases and software types
- Self-motivated and able to work independently – and as part of a team
- Friendly, compassionate and approachable, able to relate to people from all walks of life
- Committed to equalities, diversity and accessibility.
- Committed to continuous professional development and learning.
- Previous database administration experience
- Basic knowledge of GDPR and cybersecurity
- Basic, day-to-day website maintenance
- Basic social media skills
- Effective minute taking
- Knowledge of or experience of Microsoft SharePoint
Note: This job description is for guidance only. You will be expected to undertake activities as required in order to help the charity develop and increase its social impact.
Terms & Conditions
Salary: £18,525 - £20,003. This is at Life Cycle UK salary band 1
Working hours: Full Time (37.5 hours / 5 days per week). Occasional evening or weekend hours may be required – but only with advance notice (e.g. minute taking at Trustees meetings)
Working days: Monday - Friday
Contract: Fixed-term 12-month contract. Life Cycle UK may consider extending beyond the end of the initial term, depending on performance and our ability to secure funding, but this is not guaranteed.
Probationary Period: 6-months, with reviews at 1 month, 3 months and 6 months.
Annual Leave: 31 days paid leave in each holiday year, pro rata. Statutory holidays such as bank holidays are included within this entitlement. 3 of these days (pro-rata) must be taken between Christmas and New Year when the Life Cycle UK office is shut. All employees will receive one extra day of annual leave, pro-rata, for every full year they are employed by Life Cycle up to a maximum of 5 additional days.
Pension: 5% contribution to pension
Other benefits: Staff discount on a refurbished bike (or Cycle to Work scheme for a new bike); TechScheme, free cycle training; free annual bike check-up; discounted Endura cycle clothing; team building meetings and socials; professional development opportunities.
Location: Main work location: CREATE Centre, Smeaton Road, Bristol, BS1 6XN. One day per week at The Life Cycle Hub, 19 Cambridge Road, BS7 8PS.
Reports to: Bikeability Delivery Lead
Training: opportunities will be available: to be discussed on appointment.
Working with volunteers: Life Cycle values its volunteers, who make a vital contribution to our work. You will be expected to encourage, develop and support volunteer involvement in our work.
Whilst equalities and diversity have always been important to us, we are now on a journey to becoming an anti-racist organisation. This means we are committed to increasing diversity amongst our staff, volunteers and participants – and to actively tackling unconscious bias and structural racism. We expect all staff to share our commitment to being always learning and working to address racial inequality, in order to achieve racial justice both inside and outside Life Cycle UK.
The client requests no contact from agencies or media sales.