London, Greater London
£35,366 per year
Permanent, Full-time
Job description

The Limehouse Project (LHP) is a thriving grassroots organisation with a history of servicing the Limehouse area of Tower Hamlets and East London since 1984. We work independently and in partnership with key Third Sector, business, and statutory organisations to ensure each client is given timely and active support they need to positively move forward in life. We provide free welfare and debt advice, accredited learning, capacity-building, employment support programmes, health and wellbeing activities and childcare provision. 

We are now in the process of adopting a two-tier advice service delivery model:

Tier 1: Gateway Service

The Gateway Advice Services Manager will be responsible for managing the telephone ‘gateway service’ with a team of trained, DBS-checked volunteers and trainee advisors. Recently we have appointed a full-time manager who will manage this delivery function.

Tier 2: Advice Casework

Our trained and experienced advisors will remotely undertake one-to-one casework advice sessions with clients booked in advance while also managing existing case files with clients who can communicate with them directly and at their mutual convenience.

We are seeking to appoint an experienced and enthusiastic Casework Supervisor to lead and build our welfare benefits, advice team. If you are passionate about making a difference in the lives of the local people who use our services and empower them towards financial independence, and you have the ability to contribute to the strategy and vision which will transform the service to a model that can meet those objectives, then we would love to hear from you.

Thank you again for your interest in this role. The full job description and specifications are available in the recruitment pack attached and on our website. We look forward to receiving your completed application documents found on our website.

Refreshed on: 02 March 2021
Closed date: 08 March 2021
Tags: Advice, Information