London, Greater London
£23,000 PA (pro rata)
Permanent, Part-time, 21 Hours per week over 3 days
Job description

Do you love books?  Have fantastic customer service skills?  Are you willing to work hard to ensure our members receive the best possible service?  Then we want to hear from you.

Listening Books is an audiobook service for people whose illness, disability learning or mental health difficulty impacts on their ability to read the printed word  We are looking for a hard working individual to join our team.  We have over 9000 audiobooks in our postal and online library and serve some 100,000 members across the UK.  

• Salary £23,000 PA (pro rata)

• Location Southwark, London, Greater London

• Job Type Permanent, Part Time 21 hours per week

• Category Membership, Admin, Customer Service

• Sectors : Education, Health, Disability

The role

The successful candidate will be working to deliver a professional, customer-focused service, responding to member requests and enquiries via telephone and e-mail.  They will be required to assist with the day-to-day running of the CD service, ensuring CDs are delivered to members, processing new member application forms, dealing with enquiries from prospective members, digitising and processing audiobooks as well as undertaking a variety of other admin duties.

We are looking for a dedicated and conscientious individual with fantastic customer service skills, as they will be talking to a range of different clients with varying disabilities.  Typical queries from members tend to include requests for information about the services we offer, advice about the audiobooks we stock and technical questions regarding our download and streaming services.

We are a member led charity and the successful candidate will understand that their role is pivotal to ensuring the best possible experience for members of Listening Books throughout their membership with us.  Your work and correspondence with the members will ensure the recruitment and retention figures the charity has been seeing will continue to rise, as we endeavour to provide the best audiobook service possible to all people with an illness and disability which prevents them from accessing books.

We are a small team who work closely together and we are seeking an enthusiastic candidate to continue our good work.


Listening Books runs a matched contributions pension scheme up to a maximum of 8% of an employee's (gross) salary. We also offer an interest free travel loan for eligible employees and paid sight tests. You will receive 20 days paid holiday each year plus bank holidays and this will rise as follows on length of service to 21 days after 2 years’ service, 23 days after 3 years, 24 days after 4 years, 25 days after 5 years, 26 days after 6 years and 27 days after 7 years.  

Closing date for applications: Midnight 15th August

Interviews: Thursday 19th August 2021 via Zoom

Listening Books is committed to equal opportunities for all and operates a diversity policy.

Registered charity number: 264221


Application Instructions

Please send your CV and covering letter, detailing your suitably for the position with reference to the attached job description and person specification. Due to the high volume of applications we expect to receive, we regret we will be unable to respond to unsuccessful candidates.

CVs and covering letters should be addressed to Louise Barling Closing date for applications: Midnight 15th August

Refreshed on: 30 July 2021
Closed date: 15 August 2021
Tags: Admin, Advice, Information