Knowsley, Merseyside
£17,842 per year
Contract, 12 month contract, Full-time
Job description


  • Listening Ear is a leading third sector, mental health organisation with its headquarters in Knowsley, Merseyside
  • Our organisation specialises in delivering therapy and support services to children, young people and adults presenting with bereavement and traumatic loss, occupational health counselling and suicide postvention support services.
  • Listening Ear holds full BACP Service Accreditation for its Adult and Children & Young People's services (the first organisation to achieve BACP accreditation in Merseyside in 2004)
  • We are continuing to grow and now offer services in Merseyside, Cheshire, South Yorkshire, Lancashire and Kent & Medway.

We are seeking a dedicated and enthusiastic individual to join Listening Ear as Reception Administrator to support with the recent growth of our services. The role covers all reception duties, including processing referrals and handling enquiries to carrying out general administrative tasks such as data recording/entry, to support the preparation of data used in statistical reports to our Commissioners. The Reception Administrator is the first point of contact for our clients and external agencies and therefore needs to be warm and welcoming, a good communicator and able to respond professionally to a varied range of calls/emails. Our Administration team manage appointment bookings and the allocation of clients across the Organisation for a growing team of paid therapists, suicide bereavement support workers and students on counselling placements with Listening Ear. The successful candidate will be highly organised and professional, with excellent communication skills and proven experience of managing their own time and workload in a busy, high-pressure environment. They will also need to have a good working knowledge of Microsoft Office and Outlook as well as strong IT skills and ability to learn using new systems.

The role is subject to receiving satisfactory references and a probationary period.

Full-time contract is for 35 hours' per week (7 hours per day). The successful applicant will be required to work flexibly to provide cover in our offices in Whiston & Halewood as well as working remotely from home. The majority of admin work will be home-based with several shifts per month based in our office(s). We will require a candidate who is flexible to meet with the needs of the charity. 

Hours are 9am-5pm (Monday-Friday) with the potential for evening cover until 8pm when our service is open to clients. These evening shifts are covered on a rota basis by the admin team and requests can be made if certain evenings are preferred.

The Covering Letter Template is available below and this should be returned to us by email along with an up to date CV.

Closing date: Saturday 9th October at 11:30pm - We reserve the right to close the application window early if there is a lot of interest in the role advertised. We therefore encourage you to submit your application as early as possible.

Start date: ASAP following receipt of DBS and relevant references - If you have a transferable DBS please inform us of this in your application.

Unfortunately, we are unable to contact unsuccessful applicants and are unable to give feedback on individual applications.

More about Listening Ear (Merseyside)
Listening Ear (Merseyside)

  • Listening Ear is a leading third sector, mental health organisation with its headquarters in Knowsley, Merseyside
  • Our organi...
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Refreshed on: 24 September 2021
Closed date: 04 October 2021
Tags: Admin, Operations

The client requests no contact from agencies or media sales.