London Borough of Tower Hamlets
Greater London
£33,759 - £34,986 per year
Contract, Temporary, Full-time
Job description

Financial Support Officer

Vacancy Reference Number: PLA00645
Grade: SO2 - £33,759 - £34,986
Contract Type: Temporary- Fixed Term Contract (FTC)
Number of Posts: 2
Hours per week:  35

Benefits and Allowances

Our existing terms, conditions and benefits are currently under review.

Role Purpose

Are you passionate about making a difference? Do you get job satisfaction from helping the vulnerable achieve successful outcomes? If so, one of our Financial Support Officer roles may be for you.

Tower Hamlets Council is looking to recruit 2x Financial Support Officers to contribute to the meaningful work of the Tackling Poverty Programme. Tackling Poverty is a Mayoral priority and the programme was created to help alleviate the high poverty levels within the borough. The posts are being offered on a 1-year fixed term contract basis.

You will work with some of the borough’s most vulnerable residents to improve their circumstances. Using a holistic approach, you will identify all areas where support is required and where this support cannot be provided in-house i.e. specialist law advice, you will ensure referrals to appropriate organisations are made.

Using council systems, you will proactively contact vulnerable residents whom are identified as having rent arrears or being in financial crisis. You will have proven experience in carrying out income and budgeting assessments, and where gaps in benefit entitlements are identified, assistance to claim will be offered. This will predominately be Universal Credit and Discretionary Housing Payment applications but help to claim all welfare support will be offered. Knowledge of different financial and non-financial support options is required.

It is essential that you have experience in delivering advice and assistance in either benefits, debt or homelessness advice or a very similar discipline. It is also essential that you have a proven track record of providing beneficial 1-1 support to the vulnerable on a varying number of issues.

Occasionally we identify the opportunity for a benefit up-take campaign that we would like the financial support officers to lead on. 

We are very proud of our diverse, inclusive borough and we are looking for likeminded diverse and inclusive individuals to join our workforce. If you believe you have the necessary experience and you are genuinely passionate about helping others, please do apply as we would like to hear from you.

Key Responsibilities

To identify and proactively support the most vulnerable households in the borough who may be experiencing issues such as risk of homelessness and debt using council systems.

To carry out budgeting and income maximisation assessments using the Benefits and Budgeting calculator and support households to make applications for Discretionary Housing Payments and other grants available.

To carry out a wide range of duties that support the delivery of the overall Tackling Poverty Programme

Additional Information

All applications should be made via our online application system, no CVs or alternative forms of applications are accepted. 

Closing date: 07/06/2020

Interview Dates: 23/06/2020 and 24/06/2020

Interviews will be held via Microsoft Teams 

This is a fixed term contract for one year.

Willingness to work outside of contracted hours in the evenings and weekends subject to notice.

To comply with the requirement to carry out a DBS check on this role.

Application Details

This post is open to the following types of applicants: Redeployees/ Internal/ External

If this role is available to Internal employees only, this will include agency workers but does not include independent contractors or Skills Match trainees

All applications should be made via our online application system, no CV’s or alternative forms of applications are accepted.

Internal employees should apply via the council's Intranet. External applicants apply via the Council's website.

Refreshed on: 03 June 2020
Closed date: 07 June 2020
Job ref: PLA00645
Tags: Finance, Governance