SE1, London
£29,487 - £32,577 per year
Permanent, Full-time
Job description

At the heart of London South Bank Students’ Union is Student Voice- the post holder will effectively oversee the day to day management and development of this primary area of work.

The role will require you to work on a number of key areas of the Union’s delivery including:

  • Student Voice/Representation,
  • Student Democracy & Governance Functions
  • Advocacy, Campaigning & Policy Development
  • Training & Development, and
  • Student-life Research 


Job Purpose

This post is designed to be the operational lead on ‘Student Voice’ in the organisation - successful applicants will be asked to broadly focus on the following areas:

  • Deliver the broad and diverse, day-to-day work of the Student Voice function of London South Bank Students’ Union


  • Build the capabilities of all London South Bank student representatives, through raising their skills, knowledge, confidence and ‘opportunities open to them’ whilst enhancing the ability of the Union and the University to better ‘engage with’ and ‘respond to’ student voice.


  • To work with all elected representatives where appropriate, but in particular, the Vice President: Education, Academic focussed Part-time Officers and Course Reps to coach them to progress their work, campaigns/activity and development whilst in post.


  • Support the effective delivery of a broad range of ‘research-’ and ‘student informed’ campaigning across the Union’s portfolio of work.


  • Contribute to and develop the Union’s role in Student Voice in Quality Assurance & Enhancement activities of the University, as well as facilitating LSBSU’s engagement in national student representative bodies. 


This post is designed to support our Education Policy work, lead on Course Reps, and support the Representation Team in it's delivery, a strategic priority for our Students' Union, and one we're investing in. The post sits at the centre, of our democratic and governance structures; it helps our grassroots activists, campaigners and volunteers, bring about positive change; and it influences higher education policy both locally and nationally.


You'll manage the day-to-day delivery of our work with our elected representatives, increasing both their number and delivering a programme of work that continually improves their effectiveness and impact. It goes without saying that you'll need to have excellent organisational, communication (written and oral) and interpersonal skills, but you'll also have the passion to enthuse others, and the ability to affect change. You'll also be helping our members through facilitating (either directly or indirectly) their ability to campaign, lobby, research and influence key stakeholders.


Who we're looking for

We're looking for someone to work across a range of projects and programmes: challenging assumptions; enhancing continuously our work, and that of our parent institution, and; empowering our members to get the best individually, and collectively, from their University experience, whether in the classroom or beyond. We also think our work is pretty critical - we are The Widening Participation University, we're hyper diverse in our membership profile and support a lot of students from non-traditional backgrounds, many of whom are the first to get a Higher Education in their family.

We're looking for candidates who can help develop our work with both elected members (Student Officers & Course Reps) and ordinary students, and then support them to negotiate change within the University environment to improve the Student Experience.


More About London South Bank Students' Union

London South Bank Students’ Union is a small Union doing BIG things - following considerable new investment in our staff team we’re looking to recruit a number of additional roles now.


We're proud as a staff team to have taken a failing Union 5 years ago, and turned it into an emergent leader, but we're nowhere near done yet, and getting a stronger student voice on campus is of the highest importance to us.


We operate in London, arguably one of the most challenging, yet rewarding higher education environments in the UK. We push ourselves every day, developing our work and delivering for our members. We are now seen by our institution as the authoritative voice of students; a crucial ally in improving the student experience; and key resource to the institution.

Culturally we're the kind of Union that likes big, bright ideas. As the Student Voice Manager you will be given both the support and freedom to try new things, challenge assumptions and grow the Union into something that positively affects the day to day lives of every student on campus.


As an employer, we want to ensure staff feel well supported, cared for and rewarded, we do this in a number ways:


We're a great place to work, and we're not just saying that - we're genuinely really proud of our working environment, we achieve a lot (we're record breaking), but we also have a supportive and relaxed style; we find it helps us achieve great results. But don't just take our word for it, feel free to come and see us, we like people making informed decisions, we'll even make you a cup of tea too.


It's a great environment,we're based in a beautiful newly refurbished space in the heart of London, minutes from the River Thames, Shard and The South Bank Centre. London is on your doorstep, and with both London Bridge & Waterloo Stations within a stone's throw, your commute to and from work will be a breeze.


The benefits package, as an employee you not only get a generous salary, access to specialist industry training and development, and a great benefits package including generous holiday entitlements, pension, and great salary sacrifice schemes - we'll also throw in an NUS Totum card so you can tap into all the discounts students can too.


More about the team you'll be working in

As a Union we've developed a strong, well connected and informed membership Services team who are seen as the LSBU Student Experience experts. We deliver all of the non-commercial activity of the Union and seen as a key partner by our institution in how they formulate and co-create policy and approaches in delivery.Our new strategy puts a focus on supporting our members by amplifying their voice on and off campus.


This post will is a crucial part of the departmental management structure comprised of the Head of Education & Students Experience, a Student Support Manager and two Activities Managers, leading on the strategic delivery of the department.


Getting off on the right foot

We're committed to making sure that your career with us gets off to a perfect start, and want to make sure that you have everything you need to make a successful application.

Feel free to have a look around our students' union website and social media to get a flavour of what we are about as a union.

If you have any questions or would like an informal chat about the post please don't hesitate to get in contact with James-J Walsh, Head of Education & Student Experience


Please note:

Definitive guidance on working conditions can be found in the contract of employment and LSBSU Staff handbook. Whilst we seek to ensure everything in this advert is correct, nothing in this advert constitutes a legally binding contract. Applicants should fully review the terms and conditions of employment and the staff handbook when they have been made an offer of employment.

More about London South Bank Students' Union
London South Bank Students' Union

London South Bank Students' Union is the 'proud home of our students'. We exist to improve the 'educational ou... Read more

Refreshed on: 10 July 2019
Closed date: 14 July 2019
Job ref: SVM2019
Tags: Volunteer Management, Operations

The client requests no contact from agencies or media sales.