Amersham, Buckinghamshire
£30,000 per year
Permanent, Full-time
Job description

About the role



Salary: £30,000 | Annual Leave: 39 days | Hours: Full-time | Term: Ongoing

As the Swimming Sales & Operations Manager, you will have responsibility for leading all aspects of Woodrow’s Swim School. Your principal focus is developing the strategic plan to secure new business sales of circa £350k p.a. You will be responsible for ensuring high quality experiences for all our swimmers, including local community groups which hire the pool. Customer relationship management will be key for you in this role.


You will bring excellent people management skills and have an aptitude for training, mentoring, and supporting your team. With your hands-on experience of managing a busy Swim School operation, you will ensure that your swimming teachers are fully enabled to teach effectively and that everything runs smoothly.


You are passionate about swimming and will take a great interest in the quality of these experiences for young people, including those with additional needs. We expect that you will bring your own ideas as well as consult with your team – all with the aim of enhancing the swimmer’s experience. A high-quality operation is also one that is compliant with the health and safety and safeguarding standards required of a swimming pool and swim school environment.


You will lead the team of Swimming Teachers, Duty Managers and Lifeguards. You will also work with colleagues covering sales and marketing, outdoor learning operations, facilities, and finance. This role is also a member of the Woodrow senior management team, who are essential in supporting the Head of Woodrow to deliver our strategic objectives.


Our commitment to anti-racism

In July 2020, we issued a statement committing to become an anti-racist organisation and to actively tackle racism. Since then, London Youth has worked with our staff and trustees to understand first the issues within our organisation, collaboratively developing a Theory of Change to define our areas of focus, approach and plan of action moving forward.

We have a Race Equality Action Stakeholder Group which is chaired by a London Youth member and trustee. This group includes representatives from across the organisation and oversees the implementation of our Race Equality Action Plan.

At the heart of youth work is the drive to level the playing field for all young Londoners to succeed, regardless of their backgrounds. Over two thirds of the young people we work with are from racialised communities and we know that without the opportunities which youth organisations provide, there would be limited experiences open to them.


London Youth embraces equality, diversity and inclusion. We are committed to the ongoing development of an organisation that values and represents a variety of backgrounds, perspectives and skills and welcome applications that reflect this.


Full details regarding this role and how to apply are in noted below. Please do read this carefully to ensure there are no delays in processing your application.


Key Information

Salary: £30,000 per annum

Hours: 37.5 hours per week

Term: Ongoing

Annual Leave: 39 days per annum (31 days, plus 8 bank holidays)

Important dates and how to apply


Read the full Job Description and Person Specification that outlines the expectations of this role in detail. If this sounds like you and you are interested, please ensure you meet the eligibility criteria before you apply.


To apply, please submit all of the following documents via email, with the subject line Swimming Sales & Operations Manager Application to the email on the job post on our website. Please simply click on the 'Apply on Company Website' button at the top of this current page.

  • Your comprehensive CV
  • A supporting statement indicating clearly how your experience meets the essential requirements of the Job Description Person Specification (no more than 2 pages)
  • Completed Declaration of Criminal Convictions Form
  • Completed Equal Opportunities Monitoring Form


NOTE: Applications will be considered upon receipt and only those that satisfy the criteria will be shortlisted and invited to an online first round interview. If successful, we will then invite you to a second in-person interview, where you will meet the team, see the centre and have the opportunity to demonstrate your interest in the role as part of this process.


Unfortunately, we are unable to respond to every application submitted – if you have not been invited to an interview within 14 working days of submitting your CV and supporting statement, please consider your application unsuccessful at this time.


If you would like to ask any questions about the role or process, feel ring our Woodrow Centre and ask for Head of Woodrow, Asti Kanaris.

More about London Youth

We are London Youth, a charity on a mission to improve the lives of young people in London, challenging them to become the best they can. Young... Read more

Refreshed on: 31 October 2021
Closed date: 12 November 2021
Tags: Management, Operations