Recruiting for a Duty Worker to join our Service in Hackney!
GBP 22,568 per annum, working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.
East London Apartments provides 24 hour accommodation based support for up to 31 individuals with complex histories, multiple traumas, complex personality disorder(s) and a varied, disrupted housing history with experience of homelessness as well as individuals who have been diagnosed with severe and enduring mental health conditions who are under the Care Programme Approach (CPA).
East London Apartments implements and promotes the Psychologically Informed Environment (PIE) model. This is an approach which was developed to support people out of homelessness, in particular those who have experienced complex trauma or are diagnosed with a personality disorder. However, its application is far broader than only homelessness. It considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience.
As the Duty Worker you will provide an effective and efficient reception service, including receiving telephone calls and dealing with customer enquiries.
To provide administrative support to the team and assist with the smooth running of the office.
Post-holders will be required to demonstrate strengths in all the indicators set out in the relevant Look Ahead Competency Model. More specifically, the post-holder will:
-Offering a courteous and efficient service to all telephone callers directing them to the correct contact quickly and pleasantly.
-Manage access of the building through CCTV, this will include signing in all visitors.
-Provide all visitors to the office with an efficient and courteous reception, ensuring the person they wish to see is informed of their arrival promptly; and that all visitors sign in and out of the building.
-Ensure that staff members are informed in a timely fashion of all messages and calls received in Reception.
-Follow the procedures for handling customer and staff mail and distribute this appropriately.
-Typing and filing letters, memos and other correspondence.
-Managing a Filing and Archiving system.
-Lead person in ensuring the office is kept tidy and well run.
-Perform other administrative tasks as required to support the smooth running of the office and the work of the Management team, including:
-Setting up and updating spreadsheets/Word documents for management Information e.g. telephone lists, copier usage survey
-Maintaining stationery and other appropriate supplies.
-Administering a range of systems from key registers to daily signing in books.
-Keeping the Reception area tidy, free from clutter and well-organised
-Other relevant one-off projects
-To act in accordance with the Organisation's Equal Opportunities Policy and Code of Conduct.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
-Works, contributes and supports each other to achieve the organisational goals
-Resources are used effectively to deliver service within budget and accurate records maintained
-Conduct which reflects positively on the organisation
-Problems are identified and practical steps are taken to deal with them
-An awareness of how day to day work performance relates to the bigger picture
-Open accessible communication, flexibility and co-operation with others, establishing good relations at all levels
-Service delivery achieved to the standards set and opportunities for development identified
-Embraces a Psychologically Informed approach
-Is capable of maintaining unconditional positive regard
-Views challenging behaviour as a support need.
-Approachable, open & professional behaviour
-Demonstrates significant confidence and high levels of self-esteem
-Demonstrates significant levels of emotional resilience and a positive attitude
-Is respectful, articulate and sensitive in style of communication
-Is passionate and enthusiastic about the business
-Is motivated towards excellence and improvement of personal performance with a can do attitude
-We welcome applications from individuals with lived experiences of using services
Skills, Knowledge and Experience:
2 to 3 years experience in admin, reception roles, preferable in Social care settings
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.