Recruiting for a Housing Officer to join our Service!
GBP 25,000 per annum, working 35 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more
East London Apartments provides 24 hour accommodation based support for up to 31 individuals with complex histories, multiple traumas, complex personality disorder(s) and a varied, disrupted housing history with experience of homelessness as well as individuals who have been diagnosed with severe and enduring mental health conditions who are under the Care Programme Approach (CPA).
East London Apartments implements and promotes the Psychologically Informed Environment (PIE) model. This is an approach which was developed to support people out of homelessness, in particular those who have experienced complex trauma or are diagnosed with a personality disorder. However, its application is far broader than only homelessness. It considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience.
- Ensuring all customers are supported to have the most appropriate payment method (rent payment cards, direct debit etc.) for their individual circumstances to ensure easy payment of their rent and/or arrears. This may include third party deductions.
-Experience of using computerised rent systems to monitor arrears and record information
-Extensive knowledge of welfare benefits, especially housing benefit
-Experience of liaising with housing benefit departments, the DWP and other external agencies.
-Confidence in interpreting rent accounts and using IT packages to run and create reports, identify priorities, and update records