Tower Hamlets, London
Up to £25000 per annum + 25 days Annual Leave, Pension schemes+
Job description

Recruiting for a Housing Officer to join our Service!

GBP 25,000 per annum, working 35 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more

Job Overview:

East London Apartments provides 24 hour accommodation based support for up to 31 individuals with complex histories, multiple traumas, complex personality disorder(s) and a varied, disrupted housing history with experience of homelessness as well as individuals who have been diagnosed with severe and enduring mental health conditions who are under the Care Programme Approach (CPA).

East London Apartments implements and promotes the Psychologically Informed Environment (PIE) model. This is an approach which was developed to support people out of homelessness, in particular those who have experienced complex trauma or are diagnosed with a personality disorder. However, its application is far broader than only homelessness. It considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience.

Key Responsibilities:

- Ensuring all customers are supported to have the most appropriate payment method (rent payment cards, direct debit etc.) for their individual circumstances to ensure easy payment of their rent and/or arrears. This may include third party deductions.

- Responding to any customer queries relating to housing management.
- Ensuring that all customers are kept informed of their rent account status regularly and that action plans are agreed with customers to address any arrears or other rent related issues promptly.
Person Specification:
- Views challenging behaviour as a support need.
- Approachable, open & professional behaviour
- Drives change, enjoys dynamic diverse environments and demonstrates creativity and innovation
- Demonstrates significant confidence and high levels of self esteem
Skills, Knowledge and Experience:
-Experience of monitoring rent accounts and managing rent arrears
-Experience of using computerised rent systems to monitor arrears and record information
-Extensive knowledge of welfare benefits, especially housing benefit
-Experience of liaising with housing benefit departments, the DWP and other external agencies.
-Confidence in interpreting rent accounts and using IT packages to run and create reports, identify priorities, and update records
-1-2 years' experience in housing management

More about Look Ahead Care and Support
Look Ahead Care and Support

Look Ahead supports around 8,000 people across London and the South East each year. People who for a variety of reasons may need some extra suppor... Read more

Posted on: 13 September 2021
Closed date: 11 October 2021
Job ref: REQ002912
Tags: Support Worker