Westminster, London
Up to £26000 per annum
Job description

Recruiting an Income and Housing Officer to join our Head Office in Westminster!

£26,000 per annum, working 35 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

A dynamic, friendly and innovative care and support business known for its life-changing services is looking for a dedicated and target driven Income and Housing Officer who can maximise the organisation's rental income collection, effectively manage rent arrears and deal with other breaches of the occupancy agreement.

Managing a large patch of 450+ units across all our services you will ensure that challenging rent collection targets are met. You will be based at our head office in Westminster with some travel across London.

Working alongside Operational Colleagues, the Income and Housing Officer will be responsible for overseeing the delivery of generic Housing Management services across their patch with the main focus on Income Collection and some ASB management. You will be expected to meet tight KPI's increasing rent collection and carry out rent arrears actions at all stages from the initial warning letters to the eviction stage. A key requirement of the role is that arrears enforcement actions are carried out in a timely and efficient manner.

Strong interpersonal and stakeholder management skills are a pre-requisite to the role. The post holder needs to have strong organisational skills and have the ability to effectively manage multiple tasks at one time.

Key Responsibilities:

- Take responsibility for maximising rent collection across a defined patch of Look Ahead's portfolio of properties ensuring that rent collection targets are met and tenancies sustained
- Advise operational managers on their scheme arrears cases and devise an action plan
- Proactively monitor all current and former accounts within the defined patch and make recommendations to the Housing Manager for appropriate former accounts to be written off or referred to Look Ahead's debt collection agency
- Ensure that the rent collection function is carried out both sensitively and in a timely fashion so as to avoid the build up of excessive arrears and record all case details accurately
- Prepare files and documents for legal action and present cases in County Court hearings for possession claims, money judgements
- Serve NTQs, NOSPs, NRPs and carry out home visits as requested
- Accurately and comprehensively record all actions on the housing management system and use reports from the housing management system to manage cases and monitor performance
- Assist with the taking on of new agency housing management responsibilities related to new services and as needed with the transfer of housing management responsibilities schemes to other providers
- Ensure that confidentiality and data protection is maintained throughout the service including all information held in whatever form
- Respond to management issues such as disputes and complaints including breaches of tenancy and/or licence conditions
- Ensure that there are effective and on going liaison processes in place with key agencies such as the housing benefit service, Department of Work and Pensions, the Job Centre and local debt advice agencies
- Contribute to special projects such as tenancy audits and suspected sub-letting
- Assist in the training of new support staff in the tenancy aspects of support for customers
- Any other relevant tasks as required by the Housing Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- An understanding of the needs of customers who have experienced homelessness and who may also have support needs
- Excellent time management skills to systematically monitor arrears and complete other tasks in a logical and systematic way
- Excellent communication skills and experience of dealing with vulnerable people in a sensitive, friendly and clear manner
- An understanding of how to effectively deal with breaches of occupancy such as anti-social behaviour and abandonment
- The ability to communicate clearly with non -housing management staff and explain cases in a non technical way
- A logical approach to problem solving and a willingness to deal with problems quickly and efficiently
- A willingness to "go the extra mile" when working with our customers
- Good IT skills and the ability to interpret spreadsheets of numerical information

Skills, Knowledge and Experience:


- Experience of monitoring rent accounts and managing rent arrears
- Experience of using computerised rent systems to monitor arrears and record information
- Extensive knowledge of welfare benefits, especially housing benefit
- Experience of liaising with housing benefit departments, the DWP and other external agencies

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

More about Look Ahead Care and Support
Look Ahead Care and Support

Look Ahead supports around 8,000 people across London and the South East each year. People who for a variety of reasons may need some extra suppor... Read more

Posted on: 28 November 2019
Closed date: 26 December 2019
Job ref: REQ001390
Tags: Housing Management