Tower Hamlets, London
Up to £22500 per annum + benefits
Contract
Job description

Recruiting for a Specialist Support Worker (1 year FTC) to join our Homelessness and Complex Needs services in Tower Hamlets!


GBP 22,500 per annum plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more


This role is working 40 hours per week and will be a 1 year FTC.


Tower Hamlets Community Intervention Service (THCIS) is a flexible provision that accepts both self and agency referrals. THCIS has the capacity to support up to 212 high needs customers with a range of complex requirements; including those with mental health diagnoses, drug and alcohol addictions, domestic violence cases and those with housing needs. THCIS is open 7 days a week and operates an out of hours call in service and drop in sessions alongside floating support.


Key Responsibilities:


- Building supportive and trusting relationships with customers
- Working proactively with other members of the team to manage caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within the ethos of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Adherence to lone working procedures and attributed processes such as the duty system
- Providing tenancy sustainment related support to customer in their own property
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Ensuring Look Ahead's Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engagement with learning and development activities to increase knowledge and skills with in the sector
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager.


This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.


Person Specification:


- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Able to work alone with good initiative
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement when under pressure
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem, passionate and drive to achieve success
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance
- Ability to cope positively with challenging and diverse behaviour
- Is able to implement strong professional boundaries
- Able to inspire


Skills, Knowledge and Experience:


Essential:


- Experience within sector


Desirable:


- Educated to degree level


Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.


If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

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More about Look Ahead Care and Support
About
Look Ahead Care and Support

Look Ahead supports around 8,000 people across London and the South East each year. People who for a variety of reasons may need some extra suppor... Read more

Posted on: 03 December 2019
Closing date: 31 December 2019
Job ref: REQ001505
Tags: Support Worker, Social Work
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