Islington, London (On-site)
Up to £26500 per annum
Job description

Recruiting for a 6 month fixed term Specialist Support Worker to join our service at Highgate Mental Health Centre!

GBP 26,500 per annum, working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Job Overview:

Working in partnership with commissioners within NHS Trusts, CCGs and local authorities, C&I Hospital Discharge service supports people who are medically fit to discharge but who face other barriers to discharge.

These may be;
housing-related (i.e. being supported to find a suitable/permanent/safe tenancy and providing assertive advocacy to ensure this happens quickly enough);
related to issues getting a social care package agreed and therefore facing a gap in support, requiring additional intensive support until this has been approved or:
some other issue preventing discharge such as lack of utilities, paperwork etc.

The service is a bespoke support package for those accessing the service agreed in partnership with the person and their clinical team. Look Ahead staff employed in a ward facing role would be able to access patient notes and to be able to update them. In similar schemes, staff have honorary contracts in place to ensure data security and have NHS email addresses to facilitate communication within NHS settings.

The Support Worker post holder will work closely with clinicians, specialist agencies and other stakeholders in the borough to ensure an effective and responsive service is delivered.

Key Responsibilities:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Post-holders will be required to demonstrate strengths in all the indicators set out in the relevant Look Ahead Competency Model. More specifically, the post-holder will:

The role's main responsibilities are;

Initial assessment with client (as C&I HD), currently working with inpatients, so community based clients would fall under a different protocol.

Complete/support housing referral and attach important documents such as Risk Management Plans, Risk Assessment, Care coordinator details, etc.

Build a relationship with local borough - whichever borough you are working closely with. It is important to know the professionals who work with what department. For example: No recourse to public funds, homelessness, family caseworker, mental health pathway co-ordinator and so on.

Work effectively with ward managers, nurses, healthcare assistants and consultants.

Liaise with wards and care team regarding discharge dates and work on a plan for a safe discharge.

Organise and maintain files with updates, changes etc.

Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities.

Report any observations relating to customers welfare.
Adhere to all the policies and procedures of Look Ahead Care & Support plus those specific to the project including any statutory requirements.

Person Specification:

As a business, Look Ahead requires all staff to demonstrate key skills. The framework below brings together the needs of customers and managers and places them in the business context.

Relationships with key customers (end service users)

Within team and organisation

With external partners and agencies


Planning and organising workload

Awareness of policies and procedures

Time and resource management

Team membership

Promote team ethos and values

Skills, Knowledge and Experience:


NVQ Level 2 or equivalent.

May have little or no previous relevant sector work experience. Look Ahead values experience of applicants who have used our services or those similar to Look Ahead services.

More about Look Ahead Care and Support

Look Ahead supports around 8,000 people across London and the South East each year. People who for a variety of reasons may need some extra suppor... Read more

Posted on: 26 January 2022
Closed date: 23 February 2022 at 15:00
Job ref: REQ003352
Tags: Support Worker