Slough, Berkshire (On-site)
Up to £19760 per annum
Job description

Recruiting for a Support Worker to join our Mental Health Service in Slough!

GBP £19,760 per annum, working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Job Overview:

To enable vulnerable people with mental health needs to maximise independent living skills and opportunities for social inclusion as wells as manage their tenancies. To support customers developing the skills needed to move on to other appropriate accommodation with lower levels of support and greater levels of independence.

Key Responsibilities:

-Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager

-Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions

-Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available

-Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation

-Support individuals to manage their prescribed medication

-Develop and maintain links with all key agencies and service providers in the local community

-Empower customers to ensure they receive the service and benefits they are entitled to

-Carry out H&S and Fire Safety checks in individual rooms as well as communal areas of the building

-Identify and report appropriately any Safeguarding concerns

-Promptly report and follow up maintenance issues

-Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards

-Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team

-Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible

-Adhere to Look Ahead's Policies and Procedures

-Engage in learning and development activity to increase knowledge and skills

-Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

-Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement

-Approachable and open behaviour

-Prefers working as part of a group or team but is able to work independently

-Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

-Has a practical and logical mind and is naturally well organised


-Takes the initiative to support colleagues if needed

-Has good conflict management skills

-Is capable of managing time effectively

Skills, Knowledge and Experience


-Practical understanding of mental health conditions and how they impact the life of those affected by them

-Excellent communication skills including a good command of spoken and written English in both formal and informal contexts

-Demonstrable ability to build positive professional relationships

-Experience of working as part of a team

-Good command of MS Office, ability to use computer and learn new systems


-NVQ Level 2/3 or equivalent or experience in the social care/charity sector

-Experience working in mental health

-Experience working in supported living schemes

-Experience dealing with challenging behaviours

More about Look Ahead Care and Support

Look Ahead supports around 8,000 people across London and the South East each year. People who for a variety of reasons may need some extra suppor... Read more

Posted on: 28 January 2022
Closed date: 25 February 2022 at 16:28
Job ref: REQ003250
Tags: Support Worker