Holborn, Greater London
£43,439 per year
Permanent, Full-time
Job description

A Bit of Background

Founded in 1897, LSE Students' Union is one of the oldest Students' Unions in the UK and is the representative and campaigning body for students at The London School of Economics and Political Science (LSE). Like other Students' Unions, it also funds and facilitates student activities on campus, including societies, sports clubs through the Athletics Union (AU), the Media Group and Raising and Giving (RAG) charitable fundraising initiatives.

About the Role

We are currently recruiting a Head of Student Voice to join our senior leadership team at one of London’s most engaged Students’ Unions. The role has 5 primary functions including (but not limited to):

1. To lead the Advice and Representation teams to enable effective student voice and advocacy across the whole of LSE

2. To provide strategic leadership by driving quality Student Voice, increasing impact, & maximising deployment of resources to improve the experience for students at LSE

3. To support and empower the elected Officers to represent LSE students to make effective positive change

4. Responsible for the department’s operational planning, and involvement in delivering the Union’s strategic aims

5. Deputise for the Chief Executive as required

Key Responsibilities

Leading service delivery

  • Lead the Union’s provision of representation, democracy, welfare, advice, and advocacy
  • Overall responsibility for the legal compliance issues relating to Advice and Representation teams
  • Lead the continual development and maintenance of processes through which the student view on quality of their educational and community experiences are collated
  • To enhance the democratic operation of the Union through coherent governance and a robust elections process including acting as the Deputy Returning Officer for LSESU Elections
  • Develop and lead on the strategic aims and enablers to deliver the greatest impact for members
  • Identify and secure resources needed to deliver the teams’ strategic aims and enablers
  • Ensure the maximum impact and value is delivered by the teams
  • Lead the Advice and Representation teams in identifying and communicating key issues for students throughout the Union
  • Lead the department’s operational planning, and involvement in delivering the Union’s strategic aims by developing and continuously improving service delivery

Quality, impact & resources

  • Ensure performance management of the teams’ strategic aims and enablers
  • Ensure the allocation of the teams’ staffing and resources to improve quality, performance, and impact
  • Set challenging targets to ensure efficient, effective, and impactful use of resources
  • Report on the performance of the department to Chief Executive, and members, trustees and stakeholders
  • Manage and update regulations and procedures relating to the Advice and Representation teams
  • Budget development and management relating to the Advice and Representation teams
  • Manage legal compliance issues, reputational issues and relationship development relating to provision of activities
  • Manage the processes through which all union departments get feedback from students and stakeholders, working closely with the Chief Executive


  • Arrange, chair, and keep a record of management and all staff meetings within the Advice Representation teams – including performance reviews, appraisals, and investigation
  • Manage the teams’ attendance at relevant events and conferences
  • Manage the team members’ learning and development
  • Ensure overall support, advice and guidance for Officers and representational structures within the Union, such that induction, training, support, and development of individuals is tailored to specific needs
  • Ensure that Officers are supported to represent the membership in dealings with School Committees, School staff, and external people and bodies with reports and briefings
  • Support the Chief Executive to review and report on strategy, policy and research to the Trustee Board & funders
  • Sabbatical support: ensure the creation of a supportive and empowering team to provide support to elected Officers to assist them in the formulation and execution of their plans
  • Support Chief Executive as organisational ambassador working with officers and partners for the benefit of LSESU
  • Impactfully engage and operate as part of an effective senior leadership

For more details, please refer to the full job description and person specification for this role on our website.


Why Apply?

Because you’re excited by the challenge! The exact opposite of corporate, we’re progressive, daring and creative individuals working to make a difference in unconventional workplaces. We also encourage any candidates to approach us for reasonable adjustments during our application process.

Benefits and Perks

For non-student staff, we offer in return for your passion and experience:

  • 25 days holidays per year to 30 days of annual leave after 5 years
  • Up to 6 additional days at Christmas and Easter closure periods
  • Enrolment into the pension scheme
  • Childcare vouchers
  • Free LSE Students’ Union gym membership, advice from dedicated professionals
  • Wide range of activities including yoga classes, dance and pilates classes
  • Cycle to Work scheme enabling significant savings on bicycle purchase
  • Access to LSE staff training courses
  • NUS card
  • Flexibility for work-life balance
  • Interest free Travel loan


Get in touch with James Hann (Chief Executive) for an informal chat via email - this can be found on our website.

How to apply

We want to ensure all systems, policies and processes are free from bias or discrimination and are fair and accessible, therefore we ask that all candidates complete our Application Process in two stages:

Part 1 (Application Form) is all about you telling us about your suitability for the role and will be used to determine if you are shortlisted for interview.

Part 2 (Equal Opportunities Monitoring and Contact Form) is personal information – so we can contact you if you are shortlisted for the interview. It also helps us gather and analyse demographic information about our applicants. This part will only be seen by HR and will not have any impact on shortlisting.

Application forms are formatted to ensure the equality monitoring data is removed before applications are seen by the shortlisting panel. This process allows us to ensure that the shortlisting is done in a fair and consistent manner and all applicants are given the same opportunity to demonstrate their abilities.

To apply, please complete our online application form on our website.

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Posted on: 12 April 2021
Closed date: 11 May 2021
Tags: Advice, Information, Senior Management

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