EC4A, London
£45,868.66 - £49,368.66 per year
Contract, Full-time
Job description

MSF PHC Transformation Project

The MSF Primary Health Care (PHC) Transformation project is an initiative instigated by MSF Australia and supported by MSF-Holland and the Stockholm Innovation Unit.  The project was approved for TIC funding in September 2019.

This project aims to innovate and transform the way MSF delivers primary health care (PHC) in its field projects.  Primary health care is MSF’s main medical activity each year, yet there remains little guidance for field teams on the most appropriate ways to deliver PHC in different contexts. Currently, most PHC projects in MSF are assessed quantitatively – in terms of number of patients seen or numbers of morbidities and not in terms of the quality of care we provide at the PHC level.  Further, our current approach is a ‘one-size fits all’ model.  This model lacks adequate consideration of contextual factors such as the social, cultural, economic factors, among others and fails to incorporate community perspectives into our program design. 



In collaboration with one of MSF’s main operational centres; Operational Centre Amsterdam (OCA), the objectives of this project are to co-design person-centred, context-adapted methods of PHC delivery that are fit for purpose. This project requires a Project Manager to coordinate the various activities of the Strengthening MSF’s approach to primary health care service implementation project as detailed in the project concept note. The main objective is to develop an MSF toolkit for delivery of primary health care that can be applied across diverse contexts and ultimately leads to improved quality of services and patient-centred care.


The impact of COVID-19 is a significant consideration on the project’s proposed activities and a high-level flexibility will be required to adapt and adjust activities accordingly.


The project is overseen by MSF Australia and the MSF Transformational Investment Capacity Fund. MSF OCA is the ‘operational sponsoring OC’.



  • Working with key stakeholders of the project, internal and external to MSF
  • Coordinate the activities of the project, including project design, developing methodology and overseeing implementation
  • Coordinate a flexible project team bringing in topical specialists, as required
  • Manage the budget and accountability of finances
  • Report on project progress of project at internal and external meetings
  • Design and develop the project methodology in collaboration with subject matter experts
  • Manage applications to ethics boards, multi-country partnerships at field at headquarters level and external partnerships
  • Plan and coordinate activities of the project - internal communication and change management activities
  • Manage and troubleshoot project risks with a declared risk register
  • Maintain solid project administration, including managing the project budget
  • Provide reports to: t he Chair of MSF TIC Steering Committee together with the OCA PHC project sponsor and  MSF Australia Board, together with the Chair of the MSF Australia TIC Committee.
  • Ensure coherence and good cooperation within the project team and alignment of the different stakeholders and departments;
  • Act as Organisational and Change lead for the project.


The role will require close liaison with the teams in London and Amsterdam, which means frequent travel to London and/or Amsterdam will be expected, in addition field travel.  Completion is expected by end 2021 when a minimum viable product is expected to be delivered. 


This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organisation. This job description does not form part of the contract of employment.





  • Medical professional with MSF (or equivalent) field experience
  • Post-graduate qualification in public health / health service delivery / health systems
  • Excellent understanding and knowledge of medical issues and challenges in humanitarian contexts.
  • Ability to work with multiple stakeholders - at community, Government and organisational level
  • Demonstrable experience in project and change management processes
  • Flexibility and capacity to travel to MSF field projects for several weeks at a time
  • Strong communication skills to build bridges between different disciplines and organizational levels;
  • Ability to prioritise and execute many tasks in parallel;
  • Demonstrable experience in preparing and writing reports at board level
  • Excellent attention to detail and an ability to produce clear and concise written documents;
  • Ability to work independently with minimal supervision;
  • Flexible, can-do attitude and good team player – this role involves working very closely and collaboratively with colleagues. 
  • Strong leadership skills with the ability to resolve conflicts of interests;
  • Ability to deliver in an international and multi-cultural environment;
  • Excellent written and oral communication skills in English
  • Strong analytical and problem-solving skills



  • Research experience and background is advantageous
  • French and/or Arabic language ability



The location of this position can be in the UK, Amsterdam or Australia. Candidates must hold an appropriate passport or permit to work the location of one these countries.


MSF UK is an equal opportunities employer. We are committed to diversity and creating an inclusive environment for all employees. We encourage applications from all sections of our diverse community.  



Please apply on our website by submitting a copy of your CV together with a letter of motivation (please upload as one document) by the closing date.  


Recruitment timetable:

  • Closing date for applications: 19 July 2020, 11.59pm (BST)
  • Interviews: to be confirmed
More about Médecins Sans Frontières/Doctors Without Borders (MSF)
Médecins Sans Frontières/Doctors Without Borders (MSF)

Médecins Sans Frontières/Doctors Without Borders (MSF) provides life-saving emergency relief and longer-term med... Read more

Refreshed on: 04 July 2020
Closed date: 19 July 2020
Tags: Project Management

The client requests no contact from agencies or media sales.