Flexible Location

£38,000 - £44,000 (National), £41,000 - £47,000 (London)


About the organisation

At Macmillan you'll find talented people working together to help those living with cancer find their best way through. The work you do wil... Read more

Job Description

Customer Experience Manager
£38,000 - £44,000 (National)
£41,000 - £47,000 (London)

Delivering brilliant, recognisable Macmillan experiences to both the people we support and the people who support us is critical.

As Customer Experience Manager you will work with Macmillan teams and our partners to make this a reality. This is your chance to join a progressive and leading charity who is making a real difference to people’s lives and helping people Live Life with Cancer.

We are looking for a customer service expert to join our high performing Customer Experience department, to partner with the teams who provide support to people living with cancer. This specialist lead role will work with these teams to help them deliver brilliant Macmillan experiences, and develop a culture where the customer is placed at the heart of everything we do.

As well as having great customer experience skills, gained in a service related environment, you will ideally have knowledge of the health and social care sector. Success in this wide-ranging role demands a proactive approach and exceptional organisational and influencing skills.

In addition to the above you will have strong written and oral communication skills, excellent planning experience, as well as experience of dealing with a wide range of internal and external stakeholders.

And in return for your enthusiasm and commitment? We commit to actively develop you and offer excellent benefits including a 34.5 hour week (with an early finish on Friday), private medical insurance, life assurance, pension, childcare vouchers and generous annual leave.

The role can be home based or based in one of our offices in London, York, Edinburgh or Shipley (West Yorkshire). The role will involve significant travel with occasional overnight stays. Flexibility is crucial.

Closing Date: 7th May 2018
Interviews planned for 14th and 15th May.


Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies.

We aim to encourage a culture where people can be themselves and be valued for their strengths so we seek to attract and employ the best people from the widest talent pool, reflecting the diverse nature of our society.

We will support you throughout the recruitment process with any reasonable adjustments required in accordance with the Equality Act. Please contact the Recruitment Team if you require support. 

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