Full time (34.5 hours)
Salary Range: £23,500-£30,500 (starting salary band will be based on experience, skills & knowledge which will be assessed throughout the recruitment process)
Do you have experience in providing financial services or financial guidance?
Do you pride yourself on delivering exceptional customer care and high-quality information through a variety of communication channels?
Does your compassion, determination, and resilience shine through when supporting customers in a time of great need?
If so, we would love to hear from you!
About the Role
Now more than ever, people living with cancer are contacting our support line for financial guidance, so to meet this need we are expanding our wonderful team.
People diagnosed with cancer often experience an adverse financial impact. We are working with major financial providers to deliver a fairer deal for people with cancer to include a UK-wide rollout of free and impartial financial guidance via phone, and online channels.
You’ll provide confidential, tailored information and guidance on budgeting and financial planning, pensions, mortgages, insurance, tax, savings and borrowing – not selling or recommending specific products, but supporting people affected by cancer in making more informed decisions about their finances and signposting them to the relevant external agencies.
We will offer you the opportunity to develop your knowledge and give you experience in an environment where you will become an expert in guiding people living with and affected by cancer. This will enable you to build on your existing skills, and you will gain valuable experience from working in a growing and exciting area.
We are looking for candidates who have experience in the financial services sector, who can demonstrate highly developed listening, communication, and interpersonal skills necessary to handle emotional and complex situations. You will do this in a way which always balances empathy with professionalism.
To do this role you will have:
- Recent experience of providing up-to-date and accurate Financial Services or Guidance to the public
- Sound knowledge and understanding of financial issues affecting vulnerable customers
- Understanding of the financial sector and its regulatory environment
- Contact centre or telephony experience
- Excellent communication skills, both written and verbal
- Experience using the Microsoft Office suite of applications
Alongside having financial product knowledge, you will have a flexible approach to work. This will support our service as it enables us to meet the needs of more people affected by cancer.
We help millions of people with cancer across the UK live life as fully as they can through physical, emotional, and financial support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. Together, we do whatever it takes for people living with cancer; with heart, with strength and with ambition.
We strongly encourage people of different age groups, ethnically diverse backgrounds, religions, beliefs or no faith, and who identify as lesbian, gay, bisexual, transgender, non-binary people, veterans, parents, and individuals with disabilities to apply. Macmillan is an employer who welcomes everyone to our team to join us and fulfil their potential with us. If you need reasonable workplace adjustments at any point in the application or interview process, please let us know. In your application, please feel free to note which pronouns you use (for example, she/her/hers, he/him/his, they/them/theirs).
We want every individual to feel empowered to bring their best to work, and that’s why we offer flexibility in our working locations, working hours and benefits so we can support you in your life and your career.
You will work an average of 34.5 hours per week on a shift system basis. The service operates Monday-Sunday, between 08:00-18:00.
The application deadline is August 14th, 2022 at midnight. Please submit your application as soon as possible, as we reserve the right to change the closing date of our vacancies.
Successful candidates will be invited to a virtual group assessment centre w/c August 15th, 2022 via MS Teams.
Successful candidates will then be invited to a virtual interview w/c August 22nd, 2022 via MS Teams.
The expected start date for this role is September 2022.
In order to ensure fairness and consistency to select the best candidate for this role, all of our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.
The client requests no contact from agencies or media sales.