£23,500 - £28,500 per year
Permanent, Full-time
Job description

Energy Adviser


Full Time (34.5 hours, Monday-Friday)

Salary Range: £23,500- £28,500

Location: Home based


Are you looking to take your energy advice to the next level by helping people living with cancer with their energy expenditure?

Do you pride yourself on delivering exceptional customer care and high-quality information through a variety of communication channels?

Does your compassion, determination, and resilience shine through when supporting customers in a time of great need? 

If so, we would love to hear from you! 

 We are striving to do everything we can to ensure that our workforce is representative of the people we support, and those who support us. We advocate for being an inclusive organisation, where everyone can feel that they belong and where there are no barriers to success.

We actively encourage and welcome applications from Disabled, LGBTQ+, Neurodiverse and Minority Ethnic applicants.

We want every individual to feel empowered to be themselves and bring their best to work, so we welcome a conversation about how we can best support you in your life and career.


About the Role

Now more than ever, people living with cancer are contacting our support line for advice relating to their rising energy costs, so to meet this need we are expanding our wonderful team.

You'll work within our Money and Work Team, offering comprehensive energy advice on our busy helpline, which receives up to 1000 calls per week, as well as by email and webchat. In addition to offering energy advice, you will also support customers by signposting them to access debt, housing, and employment rights services.

We will offer you the opportunity to develop your knowledge and give you experience in an environment where you will become an expert in providing information to people living with and affected by cancer. This will enable you to build on your existing skills, and you will gain valuable experience from working in a growing and exciting area.


About You

We are looking for experienced Energy Advisors who can demonstrate highly developed listening, communication, and interpersonal skills necessary to handle emotional and complex situations in a way which always balances empathy with professionalism.

To do this role you will have:

  • Experience of providing up-to-date and accurate energy advice
  • Contact centre experience
  • Excellent communication skills, both written and verbal
  • Experience using the Microsoft Office suite of applications

Alongside having excellent technical knowledge, you will have a flexible approach to work. This will support our service as it enables us to meet the needs of more people affected by cancer.

About Us

We help millions of people with cancer across the UK live life as fully as they can through physical, emotional, and financial support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. Together, we do whatever it takes for people living with cancer; with heart, with strength and with ambition.

In return for the commitment and skills you’ll bring to our friendly, supportive and high-performing team, we will commit to actively developing you in the role. We offer excellent benefits including CPD, private medical insurance, life assurance, private pension, generous annual leave, and interest-free loans for season ticket and gym membership.


Working Hours

You will work an average of 34.5 hours per week on a shift system basis. Ordinarily this would be worked Mon-Fri 9am-5pm but this could change subject to operational requirements or customer demand.


Recruitment Process

The application deadline is May 22nd, 2022 at midnight. Please submit your application as soon as possible, as we reserve the right to change the closing date of our vacancies.

Successful candidates will then be invited to a virtual interview via MS Teams. Dates to be confirmed soon after application process closes.

The expected start date for this role is July 2022.

If you have any queries before applying, please contact People Services who will be happy to help you.

Any offers on this role are made subject to a criminal records disclosure check or equivalent.


In order to ensure fairness and consistency to select the best candidate for this role, all of our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.

More about Macmillan Cancer Support

At Macmillan you'll find talented people working together to help those living with cancer find their best way through. The work you do wil... Read more

Refreshed on: 14 May 2022
Closed date: 22 May 2022 at 23:59
Job ref: EAT9261
Tags: Advice, Information, Advocacy

The client requests no contact from agencies or media sales.