SE1, London
£34,000 - £43,500 per year FTE
Contract, Part-time, Full Time or Part Time, Full-time
Job description

Wellbeing Services Manager
Fixed Term (3 Months)
Full Time or Part Time
London Salary: £37,500 - £43,500 per annum FTE
National Salary: £34,000 - £40,000 per annum FTE

Are you passionate about developing and delivering services that will make a positive difference to the lives of people affected by cancer?

More people are living with cancer than ever before. Almost half of people diagnosed with cancer in England are long-term survivors. But while cancer is not always life threatening, it is life changing. At Macmillan we give people with cancer everything we’ve got. We will move mountains to help them live life as fully as they can. And we don’t stop there. We’re going all out to find ever better ways to help people with cancer, helping to bring forward the day when everyone gets life-transforming support from day one.

Macmillan helps thousands of people with the emotional, physical, practical and financial impact of cancer on their lives. But millions more need support.

About the Role
As Wellbeing Services Manager in the Services team of the Macmillan Innovation division, you will play a crucial role in helping to develop and deliver our new wellbeing coaching service for people affected by cancer. You will oversee the day-to-day delivery of the Well-being Coaching Service during the next phase of the project pilot. This will include helping monitor day-to-day service delivery, critically appraising the service to identify ongoing opportunities to refine and improve service delivery, and leading the evaluation of the service at the end of the pilot phase.

You will also work closely with people living with cancer who are seeking wellbeing coaching support and our volunteer wellbeing coaches.

About You
This role is for someone who has good experience of working with volunteers and day-to-day service delivery, but is also capable of developing and improving the wellbeing coaching offer in response to user feedback as part of a wider project team. You will have experience of tracking, monitoring and report on service KPIs, and using service and user insight to critically appraise a service and identify ongoing opportunities to refine and improve it.

You will also be confident about evaluating and reporting outcomes at the end of the next phase of this pilot. On a personal level you will be a great collaborator, with good facilitation, influencing and people skills, and the ability to inspire others.

Please note – this role is initially being offered as a 3-month contract although there is the possibility this will be extended.


Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies.

We aim to encourage a culture where people can be themselves and be valued for their strengths so we seek to attract and employ the best people from the widest talent pool, reflecting the diverse nature of our society.

We want to make our recruitment processes accessible to everyone, so if there is any way that we can support you to be the best you can be, please contact the Macmillan HR Team.

More about Macmillan Cancer Support
Macmillan Cancer Support

At Macmillan you'll find talented people working together to help those living with cancer find their best way through. The work you do wil... Read more

Refreshed on: 26 February 2021
Closed date: 01 March 2021
Job ref: 8196
Tags: Project Management, Volunteer Management

The client requests no contact from agencies or media sales.