Make-A-Wish UK is looking for two Wish Referral Officers to join the Wishgranting Team. We are looking for someone to bring happiness and magic to every eligible child who turns to us for a Wish!
Right now, 63,000 children in the UK are eligible for a wish because they have a life-limiting or life-threatening condition, a diagnosis that changes their lives and the lives of their families forever.
The power of a Wish revives a childhood stolen by critical illness. It brings light and joy to children and their loved ones, with a profound and lasting impact on all their lives.
However, granting wishes takes an army of volunteers, community support, skills and donations to help children feel like children again. So, we’re looking for people like you to help.
Make-A-Wish is an inspiring place to work as we’re immersed in the magical world of children’s imaginations! You'll be joining us at an exciting time as we launch our ambitious new strategy which will, ultimately, enable us to reach more children and young people with a wish.
The Wish Referral Officer role will be responsible for processing new referral applications working with our referral partners, wish children and their families at the first stage of the Wish Journey You'll be the first point of contact for any new enquiries and will ensure that all paperwork is completed, permissions given and all data is secure and uploaded onto our CRM system.
You're the key to starting each eligible child on their wish journey and will be making a difference to hundreds of wish families who turn to Make-A-Wish UK each year.
You'll be managing the communication and allocation of wish volunteers for wish capture. Wish Capture is part of the Wish Journey where Wish Visitors visit the home of the wish child to capture the wish! Once the wish is captured, it is then handed over to a Wishgranter who will continue to grant the wish. The Wish Referral Officer will act as a point of contact for the Wish Visitor community and will need to be articulate in communications, both verbal and written.
You'll need to have an eye for detail to ensure all data entry is correct and up to date, alongside strong communication skills as you communicate with multiple stakeholders - from volunteers, wish families to medical professionals. You'll be handling sensitive data and must ensure that this is handled confidentially, so awareness of the Data Privacy Act is a must to ensure accuracy of data entry.
You'll need to always keep calm and professional especially in emotional situations and be able to prioritise an ongoing workload of wish applications.
You'll support the Wish Referral Lead in building relationships with new stakeholders and supporting them in their journeys as well as supporting the Wish Referral Lead in development of the wish journey and its processes.
You'll be encouraged to support all Make-A-Wish UK activities and will be asked to get involved in activities outside of your job role.
Knowledge of medical terminology is preferable although is not essential.
A DBS check will be required.
We're a flexible organisation that promotes agile working and had the technology in place for employees to work from home before the pandemic. We also work out of accessible, bright, airy offices directly opposite Reading train and bus stations.
Make-A-Wish UK is a rewarding place to work, every day you will be helping to make a difference granting life-changing wishes to seriously ill children.
The organisation is committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. An enhanced DBS disclosure will be requested where required.
Make-A-Wish is committed to attracting and recruiting diverse candidates as it’s important that our trustees, employees, ambassadors and volunteers reflect the communities we serve at every level within the organisation.
The Make-A-Wish Team is based in Reading and the successful person will be required to travel to the Hub at least once a week.
37 hours a week (flexible), fixed term 12-month contract.
Please ensure you have read the full job description before applying for this role. If you would like to be considered for this role, please download and complete the application form found on our website.
The client requests no contact from agencies or media sales.