Birmingham, West Midlands
Tamworth, Staffordshire
£21,500 - £25,000 per year + benefits
Permanent, Full-time
Job description


Malachi is an innovative specialist therapeutic family support service, established for over 30 years. We offer a diverse range of services to families in over 300 schools and community settings. Our team of 60 dedicated staff work with the most vulnerable families and whilst it may be a challenging profession the rewards in seeing a family make lasting change really are wonderful.

The opportunity

The role is centred around assisting families, with the aim of enabling, achieving and maintaining outcomes to best support them. The Family Support Worker will manage a caseload and meet with families on a regular basis to provide a package of support interventions to meet the families targeted needs.

The role requires travel to sites, therefore driving is an essential part of the role. It is essential that candidates have a full driving licence and use of their own vehicle.

The working pattern for this role is Monday to Friday, 08.30 – 17.00.

Key work activities

  • Work directly with families in Schools and community settings, offering the right support at the right time.
  • Implementing, monitoring and reviewing family support intervention plans to help strengthen family resilience.
  • Proactively engage and support families to strengthen and improve their outcomes, develop their resilience and reduce dependency on external specialist services.
  • Deliver a ‘solution-focussed’ approach, whilst maintaining focus on the safety and wellbeing of the family.
  • Work with parents directly, to uncover underlying issues and enable them to gain and maintain independence and control over all aspects of their lives.
  • Ensure that all affected individuals are adequately protected in line with Safeguarding Children and Adult Board reporting procedures.
  • Liaise with teachers, other relevant professionals, social services and external agencies where appropriate.
  • Write-up electronic records and assessments.
  • Attend relevant meetings and training in accordance with your role.
  • Undertake any other such duties that are required within your role.

What credentials are we ideally looking for?

  • Level 3 in Counselling or other therapeutic qualification.
  • A good standard of education including GCSE’s in English and Maths (or equivalent).
  • Safeguarding and child protection awareness.
  • Previous demonstrable experience of working directly with children on both a one-to-one and group/family basis.
  • Confident in positively influencing family situations.
  • Experience in completing an assessment tool, for example, outcome stars or Early help assessments.
  • An understanding and knowledge of child attachment.
  • Prior experience of communicating effectively with families, external agencies and other relevant professionals.
  • Ability to update a case tracker system.
  • IT proficiency
  • Attention to detail, with the ability to accurately produce high quality concise reports and session notes.
  • Ability to prioritise, demonstrating first class organisational skills and time management skills.
  • Able to work on own initiative and as a member of a wider team.
  • Ability to maintain a professional distance whilst fostering close working partnerships.


  • 45 days annual leave (including bank holidays)
  • Contributory Pension Scheme
  • Employee Assistance Programme
  • 24-Hour Doctorline
  • Retail discount scheme
  • Voluntary Health Cashplan
  • Flexible working
  • Laptop & phone

Would you like to apply?

Malachi are committed to safeguarding and supporting the welfare of children and their families, and we expect all our staff to share in this commitment. We adopt a safer recruitment process to best support this commitment. The post is subject to a range of pre-employment checks, including an enhanced Disclosure and Barring Service check for the successful candidate.

"We are an equal opportunities employer and welcome CV's from all suitably qualified persons regardless of race, sex, disability, religion and belief, sexual orientation, or status regarding gender reassignment, marriage and civil partnership, pregnancy and maternity."

The closing date for applications is 04 January 2021

The selection process will consist of an initial psychometric test & pre-screen, as well as a two stage interview (observation exercise and panel interview). You will also be required to attend a full weeks induction, running from Monday to Friday, please ensure that you can commit to this.

Malachi would encourage candidates to submit their CVas early as possible, as we do reserve the right to remove this advert or close it to further applications at any point during the recruitment process.

While we would like to contact all our candidates, unfortunately, this is not possible so if you have not heard from us a week after the closing date, your application has been unsuccessful.

(Strictly No Agencies).

Refreshed on: 30 December 2020
Closed date: 19 January 2021
Job ref: 01FSW
Tags: Social Care/Development, Support Worker

The client requests no contact from agencies or media sales.