Part-Time Management Jobs in Greater London
Are you looking for a part-time, flexible role where your exceptional writing and influenceing skills can help drive much needed systemic change?
This role is 15 hours a week which can be scheduled around your commitments and based from any location. You will have the option to join the team in Bermondsey, central London on occasion but the role can be fully remote.
Reporting to the Head of Fundraising and working alongside a full time Trusts and Foundations Manager, you will play a vital role in raising funds to support AVUK’s 10-year plan which will transform the life opportunities for deaf children in the UK. With experience of securing five and six figure sums from Trusts and Foundations and grant making bodies, you will identify and secure high-value partnerships taking us closer to our goal of raising just over £2m a year.
Working closely with the Head of Fundraising, CEO and Senior Management Team, you will develop high-quality, compelling proposals to secure significant funding partnerships that will transform life outcomes for deaf children.
Through exceptional research, bid writing and stewardship you will focus on securing six-figure plus funding partnerships and mange relationships for long term impact.
Research
- Research and identify prospective trusts and foundations and other grant giving bodies
- Grow and maintain a strong trust funding pipeline, creating new trust prospects for our priority funding areas
Fundraising
- Identify and manage a pipeline of high-value prospects and opportunities which have the potential of delivering five and six figure grants.
- Work with colleagues across Auditory Verbal UK to develop and submit high-value and high-quality trust and foundation bids, creating a compelling narrative, budget and outcomes for a range short, medium and long term projects towards our vision
- Develop personalised relationships with Trust and Foundation trustees and trust administrators, maximising every opportunity for cultivation and development
- Plan and organise opportunities for funders to view AVUK’s work first-hand, ensuring all safeguarding procedures are followed and met
- Represent AVUK at face-to-face meetings with donors and prospects, successfully engaging them with the charities aims and objectives
Reporting
- Compile comprehensive and compelling progress reports to feed back to grant makers in a timely fashion and incentivise continued support
- Alongside the Director of Finance and Operations, prepare accurate budgets detailing spending of specific grants
- Draw down on any multi-year grants as outlined in our annual budget
- Provide briefing notes and income pipeline on donor activities and potential funding opportunities
Essential
- Demonstrable success in securing six figure partnerships
- Proven experience of devising budgets and project plans and reporting against them
- Understanding of sector best practice and relevant fundraising/charity legislation
- Highly skilled communicator with fine-tuned influencing and relationship building skills
Desirable
- Wide ranging up-to-date knowledge and experience of fundraising in the UK
- Experience of working with a CRM system
- Interest in children/disability/hearing issues
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Every 6 minutes someone learns that they are losing their sight. Every five hours, a baby is born with sight problems. In these moments, two profound questions emerge:
• Can this be stopped?
• How do I (or my child) live this life?
The merger of Fight for Sight and Vision Foundation on 1st April 2023 will enable us to address both questions. By combining our strengths and expertise we’ll be the only significant national funder with the efficiency, capability, and capacity to increase investment in medical research and social improvement. Together we can mitigate both the prevalence and impact of sight loss.
We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. This ambition includes retail growth plans and an income generation strategy to open more shops over the next 5 years. We currently operate 10 shops selling donated goods, including an online eBay shop.
We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful, we’d love to hear from you.
The Chiswick Shop Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss.
JOB DESCRIPTION AND PERSON SPECIFICATION
Responsible to
Area Manager
Direct reports
Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities.
Working hours and contract
Permanent, part-time
21/28 hours per week over three/four days, primarily weekends but flexible over a seven-day rota
Salary
£23,933 pro-rata plus OTE Bonus
Location
Chiswick
Role Responsibilities:
Purpose of Job
· To coach, lead and manage a team of volunteers
· Drive sales performance to exceed targets, maximising cost efficiency
· Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators.
· To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures
· To promote strong relations within the local community to enhance the profile and good name of the charity
Main Responsibilities
· To deliver shop income plan
· To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success
· To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution
· To develop a culture of ownership and follow up within own team and volunteers
· To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house
· To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans
· To role model and promote effective team communication, celebrating success and sharing best practice
· To liaise closely with the Warehouse Manager, Area Support and Volunteer Manager and Area Manager
· To role model exceptional customer service to supporters and donors, providing feedback in a timely manner
· To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers
· Promote, monitor and act on internal and external customer feedback
· To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders
· To monitor and check security of stock and debrief variances with the Area Manager
· To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations
· To take ownership of good housekeeping for all areas of responsibility
· To accept responsibility and carry out any other task commensurate to the role
Person specification:
Skills, knowledge & experience
Sales and Profit
· Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop’s financial performance
· Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events
· Manage the team to maximise income from Gift Aid on donated products
· Ensure that all of Vision Foundation financial procedures are adhered to and executed in a timely fashion by the shop team
Shop Floor
· Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team
· Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Vision Foundation internal regulations regarding donated stock are adhered to
· Inspire the team to provide a great customer and donor experience, which enables The Vision Foundation to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes
· Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows
· Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable)
· Work with the Area Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose
· Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Vision Foundation’s health and safety policies and procedures, including waste management and customer safety
Leadership - Volunteers
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution
Leadership - Paid Staff
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution.
Management - being part of Vision Foundation
· Play active part in the charity, including attending and contributing to all-staff meetings
· Play a key role in enabling the shop to represent Vision Foundation and increase the knowledge of the local community about our mission and work
· Be accountable for the integration of the shop into the local community in collaboration with the shop team
· Empower the team to respond to all appeals and fundraising opportunities.
· Adhere to and enforce Vision Foundation’s safeguarding policies.
Other
· Required to adhere to Vision Foundation’s vision, mission and values
· Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles
Personal qualities
· The ability to work under pressure whilst remaining calm and organised
· To be receptive to change and to act as a change agent
· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors
· To demonstrate a calm and logical approach to problem solving
· To consistently demonstrate a dedicated approach to the quality of customer service and team working.
· Comfortable working in a small team both strategically and operationally
· Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.
· Able to provide positive, dynamic, tenacious and flexible leadership at all times.
· Results-driven, able to measure and quantify own outcomes.
· Adaptable to changing landscape and evolving organisation.
· Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines
· Excellent verbal and written communication skills
· Highly organised with ability to plan effectively and allocate resources appropriately.
· An understanding of and commitment to London’s blind and partially sighted people.
Flexibility
· The role description is a general outline of duties and responsibilities and may be amended as the newly merged charity develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.
The client requests no contact from agencies or media sales.
About the role
As a member of the leadership team, you’ll head up the Communications and Engagement function, overseeing and delivering integrated communications campaigns and ensuring disabled people’s voices are shared widely using inclusive tools and techniques. You’ll be responsible for member engagement, including events, with a focus on growing and diversifying membership, and bringing our community together. You’ll also have responsibility for brand, design, and marketing activity, ensuring this aligns with our values and is accessible.
You will make sure transport justice stays on the agenda, will help ensure that barriers to transport for disabled people are widely known among the public and decision makers, and will grow our movement so that disabled people’s lived experiences will be heard by society in our own words.
About us
Transport for All is the disabled-led group breaking down barriers and transforming the transport system so disabled people can make the journeys we want, with freedom, dignity, ease and confidence. We work with our members to campaign for change, influencing governments, industry and the public.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Make a real difference to the lives of people with disabilities.
“Being a ASM gives me such job satisfaction I love working as a team with both my manager and volunteers and have learnt so much in this totally new job role.” - Llandudno Assistant Shop Manager
“What a fantastic company to work for, Scope keep us connected” – Leek Shop Manager
Would you like to work at the heart of your local community? Are you able to inspire a team of brilliant volunteers? Do you have retail or customer service experience and are looking for the next step in your career?
If you answered yes to these then we have the perfect opportunity for you.
Your role
As Assistant Shop Manager it is an exciting opportunity to work alongside the Shop Manager in Scope's brand new Fulham shop (Opening shortly). You’ll work alongside the Shop Manager, and use your creativity and flair to flourish in our retail environment. Our retail roles are full of variety, and every day is different! One day you might be be generating and processing stock and designing an eye-catching window display. The next day you might be recruiting and training our wonderful volunteers. Every day there will be a different challenge that you’ll find extremely rewarding. You may also deputise and be responsible for running the shop when the shop manager is absent. A great attitude and willingness to learn are just as important as relevant experience.
About you
You’ll be a dedicated team player with a strong work ethic and committed to providing excellent customer service. You do not need specific retail experience. But we do ask that you are business minded and have worked in a fast paced, service environment where you put the customer’s needs first. You’ll also need to showcase a great attention to detail, solid IT skills and have a creative eye for displays. You will also demonstrate an appreciation of Scope’s values and ambition of achieving Everyday Equality for disabled people.
About working in our shops
Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. We focus on sustainable fashion and engaging with local communities. We lead our volunteers to deliver a great colleague and customer experience. And we raise much needed funds to deliver Everyday Equality for disabled people and their families.
Permanent - Part time, 14 hours per week
Shop hours
It’s important for you to know that Scope Charity Shops are open every day, so some weekend and Bank Holiday cover is needed. We work 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.
Our values - pioneering, courageous, connected, open, fair
By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.
Scope benefits
We encourage everyone to embrace our values of being open and fair, courageous, connected and pioneering. We believe hard work deserves reward and recognition and offer a wide range of benefits including:
- 35 days annual leave
- Flexible working (where we can)
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues
- Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more.
Who are we at Scope?
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.
If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you. Apply Today!
Please note that successful candidates will be subject to an enhanced DBS check.
Please note applications will be reviewed on a rolling basis, and interviews may take place and an appointment be made before the closing date. Early applications are therefore encouraged.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Every 6 minutes someone learns that they are losing their sight. Every five hours, a baby is born with sight problems. In these moments, two profound questions emerge:
• Can this be stopped?
• How do I (or my child) live this life?
The merger of Fight for Sight and Vision Foundation on 1st April 2023 will enable us to address both questions. By combining our strengths and expertise we’ll be the only significant national funder with the efficiency, capability, and capacity to increase investment in medical research and social improvement. Together we can mitigate both the prevalence and impact of sight loss.
We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. We’ve secured well-respected and highly engaged ambassadors and patrons, such as Sir John Major and Marsha De Cordova MP. We also benefit from world renowned researchers on our Research Grants Assessment Panel.
We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch new five-year organisational and research strategies. You’ll have a chance to contribute to the delivery of these strategies and lead on plans for disseminating them.
Sarah Kidner, Head of Communications and External Affairs
JOB DESCRIPTION AND PERSON SPECIFICATION
As Research Communications Lead, you will use your knowledge of the medical research field and science communication experience and expertise to create a suite of research impact communications and stories.
In addition, you will build the base for the charity to confidently talk and communicate the difference that our funded research makes to the lives of people affected by sight loss. These stories should substantiate our position as leaders in funding ground-breaking and world-class research and be used in any instance where we need to demonstrate our research impact, from fundraising materials to our brand marketing.
Working with teams across the organisation, you will act as an advisor, keeping teams up to date on the cutting-edge research we’re funding and what it could mean for people affected by sight loss conditions as well as building relationships with the research community and our partners.
Responsible to
Head of Communications and External Affairs with dotted line reporting to the Acting Head of Research. The role sits between the Marketing and Communications and Scientific Research teams and works closely with the Fundraising Directorate.
Direct reports
None
Working hours and contract
This is a 6 month fixed-term contract, 21 hours (3 days) a week.
Salary
£35,000 - £40,000 (pro-rated to £21,000 - £24,000) dependent on experience
Location
Aldgate E1 and hybrid working. Minimum two days in the office and external meetings and events as required
Start date: As soon as possible
Role Responsibilities:
Strategic Research Communications
· Support the Head of Communications and External Affairs and Research Grants team, to develop and deliver a Communications Strategy that amplifies our reach and demonstrates our impact
· Work with the communications and fundraising teams to plan, prioritise and schedule research content
· You will liaise with external research partners and colleagues, to ensure relevant information is available for use when communicating with prospects and donors.
· You will develop an in-depth understanding of the research portfolio, working with the Scientific Research Grants team, funded researchers and our funding partners.
· Communicate the vision and mission of the charity's new brand strategy to the research community with a focus on impact
Content creation
· Produce high quality content, including case studies, e-newsletters, web and other copy focused on the charity's funded research. This could include writing plain language summaries of the research we fund, describing recently published research and working with researchers to create video content to help our audience understand more about their work and to demonstrate the impact of our funding.
· Where appropriate respond to media stories that resonate with the charities vision, mission and values specifically relating to research
· Promote the impact of our funding on the career progression of academics, clinicians, and clinician scientists working in eye health
Cross-team and collaborative working
· Build a strong and collaborative relationship with the research team to support cross functional working including identifying stories that demonstrate the impact of our funding
· Build relationships with funded researchers and future funded researchers to engage them in communicating our impact
· Build relationships with the scientific communications community specifically trade and scientific press to inform them of our impact
· Promote grant funding opportunities to the scientific community encouraging quality applications from researchers across multiple disciplines
· Liaise with researchers as the key point of contact for fundraising and communications activities including PR and media opportunities, conferences and events (including webinars)
Representing the charity
· Provide authoritative and clear expert briefings to researchers and clinician researchers for media opportunities
· Support colleagues who are representing the charity at national and international conferences and events. Represent the charity at national and international events, including presenting the impact of our work.
· Be an effective ambassador for the charity at any activity you attend
· Leading the updating and development of content for the research pages of the website, ensuring that complex topics are communicated in an accessible and interesting format for people affected by eye conditions and other stakeholders.
· Develop and maintain a network of positive relationships with national, regional and academic/trade media contacts.
Person specification:
Skills, knowledge & experience
Essential
· A scientific or biomedical degree or equivalent in a science-based subject
· Demonstrable experience or passion for scientific research
· Excellent written and oral communication skills
· Ability to communication complex information simply and with passion and to flex tone of voice for the appropriate audience and tone of voice in keeping with our emerging brand identity and values and who can communicate how research contributes to vision and mission
· Excellent interpersonal and networking skills and stakeholder management
· The ability to work effectively as part of a multidisciplinary team (including grants, research, communications, fundraising and others)
· Evidence of a diplomatic and confident approach to handling stakeholders through negotiation, conflict resolution and presentation capabilities
· Good IT skills with proficiency in MS Office applications
· Demonstrable experience of working in communications, media communications or public affairs
· Meeting deadlines in a busy environment
· Producing high quality content for publications, website and social media
· A flair for finding a good angle, producing sharp headlines and for transforming information into a potential news story
· Proven ability to write tight, coherent well-argued and fluent editorial copy to an excellent standard
Desirable
· Experience of working in the charity sector or within a medical research charity
· Post graduate qualification in a relevant science discipline or equivalent qualification
· A degree or qualification with a science communication component and/or experience working in science journalism
· A clear understanding of a range of research methodologies, including basic biomedical research, clinical trials and qualitative research
Personal qualities:
· An understanding of and commitment to the sight loss community
· Good relationship management skills with the ability to build, grow and maintain rapport with internal and external stakeholders
· Strong design skills to create engaging, accessible content that helps to support engage and inspire a range of audiences across a range of mediums
· A self-starter, proactive with a constructive and collaborative approach
· The ability to make the complicated seem simple; you will enjoy sharing your skills, and developing others
· Highly motivated and able to juggle a varied workload
· Personable, with excellent listening skills and high emotional intelligence, with the ability to think creatively
· An intelligent and proactive approach to problem-solving
· Excellent accuracy and attention to detail
Flexibility
·The role description is a general outline of duties and responsibilities and may be amended as the newly merged charity develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.
When writing job applications, we want to see if candidates are the right fit for our charity, so they should be written using your own words. Use of Artificial Intelligence, such as Chat GPT, is considered plagiarism, and applications drafted with the assistance of AI will be automatically rejected.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
SURBITON Shop Manager – Part Time
Every 6 minutes someone learns that they are losing their sight. Every five hours, a baby is born with sight problems. In these moments, two profound questions emerge:
• Can this be stopped?
• How do I (or my child) live this life?
The merger of Fight for Sight and Vision Foundation on 1st April 2023 will enable us to address both questions. By combining our strengths and expertise we’ll be the only significant national funder with the efficiency, capability, and capacity to increase investment in medical research and social improvement. Together we can mitigate both the prevalence and impact of sight loss.
We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. This ambition includes retail growth plans and an income generation strategy to open more shops over the next 5 years. We currently operate 10 shops selling donated goods, including an online eBay shop.
We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful, we’d love to hear from you.
The Surbiton Shop Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss.
JOB DESCRIPTION AND PERSON SPECIFICATION
Responsible to
Area Manager
Direct reports
Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities.
Working hours and contract
Permanent, part-time
21/28 hours per week over three/four days, primarily weekends but flexible over a seven-day rota
Salary
£23,933 pro-rata plus OTE Bonus
Location
Surbiton
Role Responsibilities:
Purpose of Job
· To coach, lead and manage a team of volunteers
· Drive sales performance to exceed targets, maximising cost efficiency
· Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators.
· To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures
· To promote strong relations within the local community to enhance the profile and good name of the charity
Main Responsibilities
· To deliver shop income plan
· To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success
· To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution
· To develop a culture of ownership and follow up within own team and volunteers
· To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house
· To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans
· To role model and promote effective team communication, celebrating success and sharing best practice
· To liaise closely with the Warehouse Manager, Area Support and Volunteer Manager and Area Manager
· To role model exceptional customer service to supporters and donors, providing feedback in a timely manner
· To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers
· Promote, monitor and act on internal and external customer feedback
· To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders
· To monitor and check security of stock and debrief variances with the Area Manager
· To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations
· To take ownership of good housekeeping for all areas of responsibility
· To accept responsibility and carry out any other task commensurate to the role
Person specification:
Skills, knowledge & experience
Sales and Profit
· Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop’s financial performance
· Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events
· Manage the team to maximise income from Gift Aid on donated products
· Ensure that all of Vision Foundation financial procedures are adhered to and executed in a timely fashion by the shop team
Shop Floor
· Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team
· Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Vision Foundation internal regulations regarding donated stock are adhered to
· Inspire the team to provide a great customer and donor experience, which enables The Vision Foundation to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes
· Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows
· Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable)
· Work with the Area Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose
· Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Vision Foundation’s health and safety policies and procedures, including waste management and customer safety
Leadership - Volunteers
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution
Leadership - Paid Staff
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution.
Management - being part of Vision Foundation
· Play active part in the charity, including attending and contributing to all-staff meetings
· Play a key role in enabling the shop to represent Vision Foundation and increase the knowledge of the local community about our mission and work
· Be accountable for the integration of the shop into the local community in collaboration with the shop team
· Empower the team to respond to all appeals and fundraising opportunities.
· Adhere to and enforce Vision Foundation’s safeguarding policies.
Other
· Required to adhere to Vision Foundation’s vision, mission and values
· Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles
Personal qualities
· The ability to work under pressure whilst remaining calm and organised
· To be receptive to change and to act as a change agent
· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors
· To demonstrate a calm and logical approach to problem solving
· To consistently demonstrate a dedicated approach to the quality of customer service and team working.
· Comfortable working in a small team both strategically and operationally
· Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.
· Able to provide positive, dynamic, tenacious and flexible leadership at all times.
· Results-driven, able to measure and quantify own outcomes.
· Adaptable to changing landscape and evolving organisation.
· Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines
· Excellent verbal and written communication skills
· Highly organised with ability to plan effectively and allocate resources appropriately.
· An understanding of and commitment to London’s blind and partially sighted people.
Flexibility
· The role description is a general outline of duties and responsibilities and may be amended as the newly merged charity develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.
The client requests no contact from agencies or media sales.
Are you a data driven entrepreneur with experience in managing system improvement and practice in customer focused teams? Are you passionate about making sure people get the support they need to transform their lives?
If so, Back Up could offer you an inspiring and fulfilling role making a significant difference to the lives of people affected by spinal cord injuries.
About the role:
We understand that a spinal cord injury can be devastating, but we believe it shouldn’t prevent anyone from getting the most out of life. And we’re here to help make sure that can happen. We provide a range of services for people affected by spinal cord injury, and this provides us with a unique insight into the issues they face in their day-to-day lives.
The role of Data and Systems Manager is a new one, and reflects the growth and diversification of how we reach our audience and offer them support. We want to reach everyone affected by spinal cord injury across the UK. To do that, we know we need to make best use of our data and systems to make informed decisions and offer the right support at the right time.
As our first Data and Systems Manager, you will have the opportunity to bring your own creativity and help shape the role. Reporting to the Data Protection Officer but working across the whole organisation, you will oversee and constantly improve our data and how we use our systems; whilst seeking out new ways for us to develop and improve how we work. Above all, you will be passionate about being able to demonstrate the impact of what we do, and you will see for yourself how Back Up quite literally transforms lives every day.
About us:
At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.
Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.
Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.
How to apply
• A CV with salary information for your most recent post and two referees, one of whom should be your present or most recent employer. We will contact them after interview.
• A (maximum) two side A4 supporting statement (saying why you want the job and explaining how you fit the person specification). This statement is crucial; CVs alone will not be accepted. See overleaf for guidance to help you make the most of your application.
• A completed equal opportunities form (this is optional)
We will acknowledge receipt of your application, and then let you know if you are to be invited to interview. First interviews will be held from the week beginning 8th April.