Receptionist Jobs
This role is responsible for delivering the operational backbone of the ICA including the maintenance and upkeep of our grade one listed premises on the Mall. Overseeing a range of building management and operational duties, this person will ensure the facilities are fit for purpose, safe and secure, comfortable and in good state of repair. They will ensure operational policies and procedures are compliant with relevant legislation. They will also ensure IT and office management processes are effectively delivered. To succeed, the postholder must be proactive, hands on and work closely with all ICA staff and deeply understand the needs of curatorial, private hires, café bar and front of house departments to provide the best possible premises conditions for the ICA’s needs. They must also ensure positive relationships with external stakeholders.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Community Advice Works is an established community charity based in New Cross in South
East London. As the only charity in the London Borough of Lewisham offering a general
drop-in advice service, we are a critical source of support to vulnerable residents. We have
built a strong reputation within the Borough for providing high quality, independent, person-
centred welfare and housing advice. The organisation employs several part-time staff and
has a team of volunteers. In addition to providing advice we currently deliver a domestic
violence project at Guys and St Thomas’ Hospital.
Like many charities in the advice sector, CAW is going through a process of change. We are
looking for an experienced and community-driven individual with a strong set of managerial
and interpersonal skills, preferably with a background in advice work, to maintain the strong
structures and reputation for excellence that we have developed.
As service manager, you will work with our friendly staff and trustee team to deliver our vital
service. We pride ourselves on providing a flexible, inclusive and rewarding work
environment, and are parent-friendly. Our community links and reputation are very important
to us, and we are looking for a service manager who shares our commitment to community
and public service - whether your experience is the public, private or charity sector.
Key duties
- Staff and volunteer management
- Line manage staff by providing support and supervision as needed, conducting regular performance reviews, and identifying staff training needs
- Oversee recruitment, training, and management of volunteers to ensure they are properly supported and equipped to help meet CAW’s service goals
Service delivery
- Ensure high quality and timely service delivery in line with the Service Level Agreements with our various service partners
- Identify any issues with service delivery and help develop cost-effective solutions to them as appropriate
- Compile and maintain accurate statistics on service performance to share with funders and CAW trustees
- Develop and maintain positive relationships with our key service partners through regular engagement, including attendance at regular service partnership meetings
- Engage regularly with our funders and other key stakeholders to build and maintain positive working relationships, and provide them with timely reporting on our service performance as needed
- Update service level agreements with existing funders, and draft new agreements as needed
- Interact with clients as needed in a friendly and professional manner
Administration and Finance
- Ensure day-to-day administrative processes are functioning smoothly, and that necessary policies and procedures are up to date
- Line manage work of receptionist/administrative support worker
Fundraising and Marketing
- Help identify new funding and other revenue-raising opportunities
- Support the work of the fundraising sub-committee in preparing funding applications
- Work with trustees and external vendors to ensure CAW website is kept up-to-date
- Work with trustees and external vendors (as appropriate) to develop a social media presence for CAW
- Identifying and supporting efforts to increase CAW’s profile in the local community and to build relationships with key local stakeholders as appropriate Governance
- Prepare monthly reports for the trustees on service performance
- Maintain good lines of communication with trustees on all operational matters
- Attend trustee board meetings as needed
Person specification
Essential criteria
- Minimum of 3 years’ experience in a managerial role
- Excellent verbal and written communication skills
- Strong teamwork and interpersonal skills, including ability to manage a diverse range of working relationships in an effective, empathetic but professional manner
- Experience of working in a busy environment, managing competing work pressures and prioritising tasks appropriately to ensure key deadlines are met
- Strong attention to detail
- Experience preparing reports and compiling service statistics
- Ability to think strategically, to identify problems and devise effective solutions
- Ability to work on own initiative, within established practices and procedures
Desirable criteria
- Knowledge and experience of advice work
- Experience with fundraising
- Experience with financial management in the charitable sector
- Knowledge and experience of the local community and voluntary sector in Lewisham
Join us at Oak Tree Animals’ Charity as our new Head of Operations and make a meaningful difference to animal welfare across Cumbria, The Borders and the North East of England.
Applications close at: 9 a.m. Friday 26th April 2024.
Location: Carlisle, Cumbria
About Oak Tree Animals’ Charity
Oak Tree Animals’ Charity is based in Carlisle, Cumbria, and serves the North East, North West and the Borders, providing non-judgemental and compassionate care to animals and their owners.
The charity is dedicated to the improvement of animal welfare in the region, proactively supporting animals and encouraging people to prioritise animal welfare through our community programmes, advocacy and rehoming services.
We provide holistic support and care for animals and their owners to reach long-term solutions that avoid the need for rehoming but when that is unavoidable, Oak Tree provides a safe home for animals, rehabilitating and preparing them for the next stage in their lives.
The charity also prepares potential owners for life with a new companion and offers the help and support necessary for both animal and owner to live a long and happy life together.
Oak Tree does more besides this by working with communities, government services, local businesses and other charities to provide whatever help is necessary to allow animals, and their owners to live happy and healthy lives.
About the role
Oak Tree Animals’ Charity is looking for an experienced Head of Operations to lead the Charity’s corporate operations.
This new role will lead our Operations Directorate, maintaining and managing our physical environment and valued resources.
The Head of Operations will line manage our finance, facilities (including H&S), reception, HR and volunteer teams to ensure the promotion of a positive and supportive environment and experience for our animals, staff, volunteers and visitors.
The ideal candidate will play a pivotal role in overseeing the day-to-day operations of our organisation, ensuring efficiency, compliance, and the successful execution of programmes and initiatives.
This position requires a passion for making a positive impact, strong organisational skills, and the ability to lead and inspire a dedicated team.
We have a 4-bedroom house on-site, which could be available to the incoming Head of Operations with rent offset by a proportion of salary for those re-locating to the area. This is a pet-friendly property, with a private garden and allocated parking for two vehicles.
Who we are looking for
We are seeking candidates with broad business management / general management experience gained from either business or third sector organisations.
Ideally, you will have substantial financial acumen and/or experience in facilities management.
You will have a passion for animals as well as people, with a natural ability to build and develop relationships with a diverse range of stakeholders.
You will care deeply for the cause and have an understanding that people are essential to animal welfare.
Furthermore, our ideal candidate will be empathetic yet dynamic with the energy and enthusiasm to guide and lead the operations and volunteer teams, and to deputise for the CEO when required.
Please click 'Apply via website’ to be redirected to the Peridot Partners website, where you can find full details of the job description and register your interest to apply.
Applications for this role close at 9 a.m. Friday 26th April 2024.
Permanent, full-time, 37.5 hours per week
Salary: £33,000 - £38,000 per annum – accommodation (optional)
Location: Bromsgrove B61 0RJ
Closing Date: Sunday 28 April 2024
Onsite interview: w/c 6 May 2024
Are you our new Centre Manager for our Blue Cross Bromsgrove rehoming centre?
We've recently implemented an innovative national Rehoming & Fostering team structure, enhancing our ability to support pets in need. As Centre Manager, you'll lead the development of this exciting change and play a vital role in making a difference for pets and their owners.
Established in 1986, our Bromsgrove Rehoming Centre has been a cornerstone of support for pets and their owners, serving as a vital resource in the community.
Located in 9 acres of rural countryside, our Bromsgrove rehoming centre provides care for up to 15 dogs and 30 cats onsite, complemented by a dedicated puppy and kitten unit. Through our Home Direct scheme and foster network, we are dedicated to ensuring every pet finds a loving home, while providing essential support to pet owners.
In this role, you'll oversee rehoming and fostering services, ensuring growth while maintaining the highest standards of care. You'll lead a team of dedicated individuals, including both employees and volunteers, who are the backbone of our centre.
Your role is crucial in fostering a collaborative and supportive environment where each team member can excel. With your leadership skills and experience, you'll empower our team to thrive in their roles and contribute to our shared vision of animal welfare excellence.
This role comes with option of onsite accommodation—a three-bedroom house with two reception rooms and a small private garden.
For further details about this exciting opportunity, please refer to the attached job description.
About you
You will be deeply passionate and committed to the well being of pets and their owners, reflecting our charity's dedication to making a meaningful difference in their lives.
You will have exceptional people management skills, developed through previous roles in animal welfare related settings. Your leadership style will reflect positivity, innovation, and effective communication across all levels of the team. Your ability to lead diverse teams and commitment to developing and empowering others through adept management and coaching are paramount.
Your business management skills will encompass analytical, commercial insight, and a rigorous approach to problem-solving.
You will demonstrate emotional intelligence and adeptness in providing effective support to colleagues and the public. Experience in emotionally charged environments, coupled with resilience and empathy, is essential.
Knowledge, skills, and experience
- Proven track record in leading and developing high-performing teams within animal welfare settings.
- Deep understanding of animal welfare and care, ensuring operational excellence.
- Adaptable approach to managing complex tasks and tight deadlines in a changing environment.
- Experience of positively embracing and adapting to change by identifying, leading, and managing change in line with organisational objectives.
- Financially literate with experience in cost control and service delivery.
- Effective collaborator with colleagues from diverse teams.
- Strong interpersonal skills for communication, negotiation, and influencing.
- Experience in emotionally charged environments, demonstrating empathy and resilience.
- Current full driving licence.
Although not essential, it would be great if you also had:
- Relevant animal related qualification.
- Experience of working effectively with and/or managing volunteers.
- Experience of acting as a spokesperson in print and broadcast media.
- Experience of keeping up to date with and applying good practice in your sector/role and encouraging those that you manage to do the same.
- IT literate with good experience of MS Office and other relevant IT systems as appropriate for the role.
- Understanding of safeguarding issues.
How to apply
Visit our website and complete the online application process before the closing date on Sunday 28 April 2024.
The recruitment process will consist of a first stage competency-based interview and a tour of our wonderful site at our Bromsgrove rehoming centre week commencing 6 May 2024. Shortlisted candidates will then be invited to a second-stage assessment centre via MS Teams on Friday 17 May 2024.
We reserve the right to close this vacancy early should we receive an overwhelming response.
The client requests no contact from agencies or media sales.
Head Of Finance
Hours: 22.5 hours per week
Location: Brightspace, Ipswich or Kirkley Centre, Lowestoft
Term: Permanent
Salary: £46,000 FTE - £27,600 Actual Per Annum
Start Date: As soon as possible
About us
Community Action Suffolk (CAS) is the county’s infrastructure organisation for the Voluntary, Community, Faith and Social Enterprise (VCFSE) sector. We exist to ensure our sector, and its volunteers are supported, safe and sustainable and that our communities are active and resilient.
Our values of collaborative, enabling, person centred, responsive and trusted are the golden thread which runs through who we are and how we operate, and we aim to make them real every day.
About you:
As the Head of Finance you will lead the day to day operational function of the finance team and provide strategic support to the senior management team and trustees. The role will directly report to the Chief Executive and is a great opportunity for an individual looking to further develop their career.
You will be a qualified finance professional who has experience of working at a senior finance level with drive and enthusiasm to further develop and implement effective finance systems and processes. You will have a crucial role in continuing the success of the organisation and be able to prepare high quality reliable and timely management information to the Executive and Board of Trustees. Ideally you will have a good understanding of charity accounting and regulation as well as compliance and governance within charitable organisations. You will have strong leadership skills to motivate and develop the small final finance team, helping individuals to fulfil their potential.
We are a friendly organisation, committed to promoting a diverse and inclusive culture in all that we do, and welcome applications from individuals of all backgrounds. We aim to create a workplace which is welcoming, fair, and inclusive, where people can be themselves and contribute to our vision and values.
We are happy to discuss any reasonable adjustments individuals may require in the recruitment process, or on commencement of post.
If you wish to understand more about the role please contact Hannah Reid, Chief Executive.
What we offer
You will work within a reputable charity which offers its employees benefits which include:
• Blended working where role allows
• Flexible working options to support work/life balance
• 33 days increasing to a maximum 36 (FTE) annual holiday which includes an allowance for bank holidays
• Up to 4% matched pension contribution
• 2 days pro rata volunteering days to support volunteering in Suffolk
• Staff Discounts Scheme for a range of retailers including; shopping, holidays, insurance, eating out and health and leisure activities
• Company Sick Pay Scheme
• Continued Professional Development for job related development
• Family Friendly policies and practices
• Tailored induction
For more information, please visit our website for a copy of our application pack.
Closing date: 9.00am Friday 10th May 2024.
Interviews will take place week commencing: 13th and 20th May 2024
The client requests no contact from agencies or media sales.
35 hours per week
£34,130 per annum
Yorkshire Wildlife Trust is one of the UK’s fastest growing nature conservation organisations and seeks to appoint a Facilities and Assets Manager.
The role is key to ensuring that our properties, equipment, and site-based assets are aligned to the highest standards of environmental, health and safety, fire and security standards and delivering against the Trust’s ambitious objectives.
You will safely steward the management of our growing facilities and assets, as well as being the initial point of contact for the Central Services department. You will play a key role in contributing to the supervision of our Nature Discovery Centres, offices and other premises, manage the complex array of assets situated on our 111 nature reserves including vehicle fleet, equipment etc and assist in ensuring that our health and safety management systems are being delivered and consistently improved.
You will need to have experience of facilities and assets management including the practical application of CDM regulations, emergency, health, safety and fire and security procedures. You will also need excellent IT sills, interpersonal and people skills, and experience of managing budgets, finances, projects and contracts/contractors.
How to apply:
Please submit an up-to-date CV and supporting statement. When writing your supporting statement, please refer to the person specification within the job description, and ensure you describe your relevant knowledge, skills and experience relevant to the role. Ideally, your CV and supporting statement should be in an editable format, such as Word, so we can anonymise your documents prior to the short-listing process. Please DO NOT include any personal details (name, address etc) on your supporting statement.
Closing date: Monday 6 May 2024 (midnight)
Interview date/s: Tuesday 14 and Wednesday 15 May 2024
Please note that applications received after the closing deadline may not be considered. The Trust regrets that it is unable to give feedback on unsuccessful applications.
We are committed to creating a Movement that recognises and truly values individual differences and identities. We value diversity and are committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We want our people to flourish, just like nature.
REF-213 273
Estates and Operations Manager
Location: Any CHAS site, (Hybrid with base in Edinburgh, Balloch or Kinross, travel expected between sites, see below for more detail)
Contract: Permanent Full Time (35 hours per week)
Are you an experienced Estates and Operations Manager? We are looking for an experienced individual who understands our goals, to join our dynamic team of professionals.
At CHAS, we provide unwavering care across homes, hospices, and hospitals for children who may die young. We create moments of joy and support families at every step on this hardest of journeys.
The role
Children's Hospices Across Scotland is seeking a dedicated and experienced Estates and Operations Manager to ensure the smooth functioning of our properties and facilities across the organisation. In this critical role, you will oversee a dedicated internal team and external contractors, while ensuring compliance with statutory, legislative and Health and Safety requirements. You will lead a team, coordinating all hard facilities management services, day to day property management, implementing planned and preventative maintenance strategies and maintaining high industry standards for CHAS facilities. You will procure and lead on small projects working closely with our internal teams. Additionally, you will work closely with clinical and non-clinical staff in our hospices to meet the ongoing needs of children, families, staff, volunteers and visitors.
Key Responsibilities
- Develop and maintain a robust planned and preventative maintenance programme to ensure the safety, operation and compliance of the CHAS estate.
- Manage reactive maintenance activities, effectively prioritising requests and allocating resources.
- Oversee the development and delivery of the Asset Management plan and works programme, including condition surveys, informing budgeting and financial planning processes.
- Plan and execute capital works projects, from tendering to commissioning and overseeing project teams.
- Specify, tender, negotiate, and manage Estate, Hard FM contracts and services.
- Monitor and report on the assigned Estate Management and Hard FM budget, ensuring adherence to financial guidelines and preparing multi-year forecasts.
- Ensure statutory compliance, conducting assessments, audits, and inspections while maintaining relevant records.
- Lead sustainability and energy management efforts, promoting environmental action plans and managing utility contracts.
- Oversee security procedures and systems for all CHAS sites.
- Develop and maintain effective systems for estate data management.
- Manage the Hard FM Team, supporting staff development.
- Communicate effectively with Operations Manager Soft FM and Head of Facilities Management & Projects to address site issues and prioritise actions.
Requirements
- Degree/HNC/HND in a Property or Building Services discipline or five years' relevant experience in a similar role.
- Possess IOSH Managing Safely Qualification.
- Proactive with a positive attitude and excellent planning and prioritisation skills.
- Highly developed communication and collaboration skills with the ability to simplify technical information.
- Excellent analytical and problem-solving abilities, including the ability to make decisions under pressure.
- Knowledgeable in Microsoft Office (Word, Excel, Outlook).
- Wide and detailed knowledge of Hard FM Services, including electrical and mechanical systems.
- Experience in managing multi-site estates with both owned and leased premises.
- Demonstrated team management and organisational skills in a multi-disciplinary environment.
- Experience in contract management of outsourced services and suppliers.
- Detailed knowledge of statutory compliance and legislative requirements in property and facilities management.
- Experienced in the use of building management systems and project management.
- Budget management skills and experience.
- Ability to travel to each of our sites across Scotland.
Why CHAS?
At CHAS, we care for dying children and their families. However, we also care about you. Some of the benefits of a career at CHAS include:
- A robust induction programme.
- Development opportunities for your career and leadership progression, and the time to prioritise your personal development.
- A supportive and collaborative work environment.
- Opportunity to make a real impact on the community by delivering best-in-class services.
- Working across different parts of Scotland with diverse stakeholders.
- Flexible and hybrid working available.
- The opportunity to continue paying into existing NHS pension schemes (subject to eligibility), or membership of the Local Government Pension Scheme.
You can view the full range of benefits in the attached benefits document.
Further Information
CHAS support families across the whole of Scotland. Our Head Office is based in Edinburgh, and we have two hospices: Rachel House in Kinross and Robin House in Balloch. We also have our fundraising office in Glasgow, dedicated bases in Aberdeen and Inverness, and Shops in Dunfermline and Kinross.
As this role will closely support our hospices, we would like to speak to candidates who could base themselves from either Edinburgh, Kinross or Balloch and we do expect regular travel across these sites with predicted 3 days onsite/week, varying as needed. The remaining days can be worked remotely.
As a team we work flexibly and are happy to discuss how we can meet business needs while accommodating individual working patterns and requirements.
We are open to hearing from applicants who feel they could excel in the role but may not have all the skills listed above. If you have a strong core skillset within Estates and Operations Management and are eager to learn, we encourage you to apply
This post is subject to a Basic Disclosure Scotland check.
We expect interviews to take place on 1st May 2024.
Interested?
If this sounds like you, then we would love you to apply!
Follow the link to find more information including:
· Full job description
· Full list of benefits
· Contact details to arrange an informal chat with the hiring manager.
· Contact details for support with the recruitment process.
To complete your application you will be asked to answer a couple of questions and submit your CV or complete our full application form.
The client requests no contact from agencies or media sales.