Title: Fundraising Product Support Manager - Fulfilment
Salary: £31,578 - £35,086 pa plus London Allowance if applicable
Hours: 35 hours per week
Contract Type: Permanent
Based: Vauxhall, London
Closing date: 20th June 2021 at 23:59 hrs
Interview date: To be confirmed
The purpose of this role is to ensure that operational requirements for various fundraising products, campaigns and platforms are delivered end to end, ensuring they are fully specified, briefed and delivered. Our aim is to bring the fulfilment of the Great Daffodil Appeal under one fulfilment house to achieve efficiencies across the project together with carrying out a thorough review of how we currently fulfil our other events and products.
You will work within internal teams and external suppliers to deliver solutions and support the team's business requirements and enable fundraising income to be maximised. You will ensure that the supporter has an outstanding experience and will work with fundraising teams to input into overarching stewardship plans to ensure supporters receive a smooth, cohesive experience across all channels.
In addition, the postholder will be the main point of contact with the fulfilment house ensuring all fulfilment needs are scoped, briefed and achieved on time and within budget whilst ensuring the end-to-end processes for the relevant products and platforms are compliant, documented and reviewed regularly. As we grow our campaign activity, it is likely that our fulfilment needs will grow, so the focus of this role will be to ensure the charity is achieving cost savings and that we are well placed to expand activity as and when we need to.
What we are looking for:
- An expert in managing complex fulfilment requirements
- Superb project management skills
- A talented negotiator with excellent supplier management skills
- Experienced in stock monitoring and management (including supply & demand management)
- The ability to translate reports and data into actionable insights
- A clear understanding of fundraising law & codes of practice
- Experience of budgetary control of significant levels of expenditure
- Significant experience of designing & delivering operational processes
- Excellent planning & organisational skills
- Process driven and always striving for improvement.
What's in it for you:
- Continued access to NHS Pension Scheme (subject to eligibility)
- Marie Curie Group Personal Pension Scheme
- Season ticket loan
- Loan schemes for bikes; computers and satellite navigation systems
- Continuous development
- Industry leading training programmes
- Employee Assistance Programme
- Flexible Working
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
We reserve the right to close this vacancy early. Agencies need not apply.