Edinburgh, Edinburgh
Up to £18432 per annum
Job description

Title: Supporter Relations Officer

Salary: £18432

Hours/Contract: Full Time - 35 hours a week

Contract Type: Permanent

Based: Links Place, Edinburgh

Closing date: 18th October 2021

Interview date: w/c 25th October

Supporter Relations Officers (SRO's) provide fundraising and administration support across the Fundraising directorate. This involves managing supporter enquiries and registrations for fundraising appeals and campaigns, as well as the full range of fundraising events. SRO's are required to deliver first class Supporter Service, both in terms of quality of service and in terms of supporter satisfaction.

In providing administrative support, SRO's are called on to manage a number of ongoing activities simultaneously, resolving issues as they arise by communicating effectively and efficiently with colleagues across the charity. SRO's also need to deal with external response handlers and fulfilment partners to ensure comprehensive and rapid supporter service.

What we are looking for:

  • Competent use of Microsoft Office packages in particular Word, Excel and Outlook
  • Experience of delivering 1st class customer service including email, telephony, social media and post
  • Must work well as part of a large team and ability to work on own initiative
  • Ability to multi-task and prioritise workload in a fast-paced environment

What's in it for you:

  • Continued access to NHS Pension Scheme (subject to eligibility)
  • Marie Curie Group Personal Pension Scheme
  • Season ticket loan
  • Loan schemes for bikes; computers and satellite navigation systems
  • Continuous development
  • Industry leading training programmes
  • Employee Assistance Programme
  • Flexible Working

For more information or an informal chat please contact our Supporter Relations Team Manager, Lisa Burnside on 0131 561 3981 or

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

About Us

Every day of your life matters - from the first to the last. When you work for Marie Curie, you understand that better than ever. We're a passionate, committed, and diverse team of more than 4,400 staff and 12,000 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance, and support, to help them get the most from the time they have left.

Everyone knows our daffodil, but it's our warmth, creativity and care that touch lives. Here, we take the time to really get to know the people we care for and those who love them. And we do whatever it takes to give them the final days and hours they deserve.

More about Marie Curie

Every day of your life matters - from the first to the last. When you work for Marie Curie, you understand that better than ever. We're a p... Read more

Posted on: 29 September 2021
Closed date: 18 October 2021
Job ref: 1738
Tags: Fundraising