Bristol city centre, Bristol City
£14 per hour
Contract, Part-time, Temporary, 34 weeks, Full-time
Job description
This organisation supports anonymous recruitment. That means hiding your personal identifying information, removing bias from the hiring process.

Volunteer Coordinator - Fixed Term Contract

Duration: 34 weeks

Start: Open to negotiation, but preferably as soon as possible
Hours: Full time (37.5 per week) but also open to negotiation including part time, flexible hours and/or job share

Salary: £14 per hour
Location: Central Bristol (subject to change) and home working
Responsible to: Head of Operations

Potential interview dates: w/c 6th September 2021




Marmalade Trust is a small but highly ambitious charity that supports people who are experiencing loneliness to feel more connected. Since 2013 we have been providing Christmas Day events (supported by our incredible volunteers) to those who would be alone in Bristol, North Somerset, and South Gloucestershire. In addition, we have started a Winter Companion project which matches volunteers to people experiencing loneliness for one to one weekly phone calls which uses the social prescribing model. 


As the Volunteer Coordinator you will be responsible for ensuring our volunteers receive appropriate training and feel supported in both the Christmas Cheer 2021 project and the Winter Companion project as well as liaising with and matching our members (clients) to be supported by suitable volunteers.


Your role


You will be a highly competent Volunteer Coordinator with strong organisational skills who will be  responsible for recruiting, selecting, training, and supervising Marmalade's volunteers for both our Christmas Cheer and Winter Companion projects. 


You must have strong interpersonal skills and be able to communicate effectively with volunteers, staff and Marmalade members ensuring the Christmas Cheer and Winter Companion projects meet targets on time and to budget. You must also have experience of handling safeguarding incidents and facilitating training sessions for volunteers.


You will need to maintain professionalism and good humour whilst working in a high-pressure environment (from home or the office base) and be able to support on the evaluation of both projects. 


Main responsibilities and tasks:


  • Be the first point of contact for our volunteers and members

  • Liaise with a range of referral organisations and other stakeholders

  • Create volunteer policies and procedures (including risk assessments) and keep up to date with legislation and policy related to volunteering 

  • Recruit suitable volunteers for the Christmas Cheer and Winter Companion projects ensuring volunteers are appropriately matched to members and trained for their positions

  • Carry out pre-volunteering checks, including reference and Disclosure and Barring Service (DBS) checks where appropriate

  • Develop training and handbooks for volunteers on areas such as safeguarding, lone working, health and safety, COVID-19 and the social prescribing model

  • Provide induction and training to volunteers

  • Supervise volunteers making sure they feel valued and meet their personal objectives

  • Maintain the CRM database and undertake any other administrative duties

  • Provide regular informal contact and more structured reviews (as appropriate) with volunteers ensuring monitoring and effective handling of any safeguarding incidents

  • Manage budgets and resources, including the reimbursement of expenses

  • Support on funding bids to raise funds to support project sustainability

  • Monitor and evaluate activities and write reports.


Note: The above list is not exhaustive, and you may be required to undertake other tasks and responsibilities as requested by your line manager.


To be successful in this role you will have:


  • Compassion and understanding of persons who are vulnerable and/or of an older age

  • Excellent interpersonal skills with a diverse range of people. Skills include: effective communication, team working and presentation skills with the ability to empathise and understand volunteer and member needs

  • Ability to inspire and motivate others

  • Strong negotiation, influencing and problem solving skills

  • Experience managing or coordinating projects and volunteers with knowledge of how to manage budgets ensuring projects meet targets and KPIs

  • Good organisational and time management skills, with the ability to multitask, plan and prioritise workload

  • Understanding of safeguarding, health and safety, lone working, confidentiality and GDPR

  • Experience creating policies, handbooks and training for volunteers

  • Ability to cope with limited resources, seize opportunities and think creatively

  • Ability to produce clear written and oral reports

  • Understanding of the sector and commitment to Marmalade Trust and it's vision

  • Proficient IT skills (e.g. using Google Suite and other project management software) and administrative skills with the ability to maintain accurate records

  • Knowledge of social prescribing is desirable.


What we offer in return:


  • An opportunity to make a real and positive impact on our member’s lives. You will be helping to reduce loneliness, and we know from our work in this area that this is genuinely transformative – more so this year than ever

  • A friendly and supportive charity culture with our small team

  • An option of home and flexible working including potential part time hours and job share.


Details of contract:


This role will be offered on a self-employed, fixed term contract. Please note, there may be scope for future work opportunities (funding and projects permitting).


The duration of the role is 34 weeks which will include time to carry out a  post-project evaluation to report on outcomes. The start date is open to negotiation, but the successful candidate will ideally start as soon as possible.

The role is advertised as full time (37.5 hours per week), but with an option to work part time or as part of a job share. The hourly rate is £14.

You may occasionally be required to work in the evening e.g. to deliver online training with volunteers.



Application Instructions

How to apply:

Please submit a CV and cover letter telling us why you are suitable for the role. We will get in contact with suitable candidates as soon as possible and plan to hold interviews during the week of 6th September 2021. Please note, due to the large volume of applications, you will not be asked to interview if you do not include a covering letter explaining why you would like the role.

At Marmalade Trust, we want to create a genuinely inclusive workplace, where we embrace the differences of all our colleagues and celebrate diversity. We love to see applications from underrepresented groups and welcome applications from individuals, regardless of their background. We also offer flexible working hours.

Posted on: 24 August 2021
Closed date: 23 September 2021
Job ref: Christmas Vol Co-ord
Tags: Management, Volunteer Management

The client requests no contact from agencies or media sales.