Assistant Shop Manager- Knaresborough
Responsible to: Shop Manager
Responsible for: Volunteers
Hours of work: Part-time: 14 hours a week
Overall Purpose of Role:
To run the Martin House Charity Shop effectively through a team of volunteers, and contribute to the annual income targets as agreed with the Shop Manager and Area Retail Manager.
Act as an Ambassador for Martin House Children’s Hospice within the local community.
Tasks and Duties:
- To hold each member of the Martin House team in positive regard and to foster a culture of respect and consideration between all staff and volunteers.
- To take responsibility for the running of the Martin House Hospice shop, meeting sales targets and actively working towards increasing sales.
- To actively recruit, support, train and organise volunteers, providing supervision to ensure that they work within their defined role, and that there is sufficient cover on a Sunday.
- To be responsible for ensuring the health, safety and security of volunteers and the safety and security of the shop premises, including Risk Assessment and training. To inform the Shop Manager or Area Retail Manager of any complaints, accidents or untoward occurrences in the shop. To be a named Keyholder of the shop.
- To work with the local community to ensure a continuous flow of good quality stock. To display stock attractively on the shop floor and ensure a robust rotation of stock in a safe manner.
- To actively promote the Martin House Gift Aid system to all supporters and customers and to train all volunteers to do the same.
- To comply with financial procedures at the shop and accurately cash up and report figures and relevant paperwork as requested.
- To support the Fundraising Department by promoting events and the Hospice Lottery in the local community, and train volunteers to do the same.
- Any other duties as may be reasonably required.
- To adopt a positive and reflective approach to personal and professional development.
- To participate constructively in a yearly annual appraisal.
- To undertake specific training to ensure knowledge remains updated
This job description reflects the present requirements of the post and will form the basis of performance appraisal. As duties and responsibilities change and develop the job description will be reviewed and necessary changes made with consultation.
Martin House is committed to providing care and improving services irrespective of race, ethnicity, disability, gender, religion or belief, age, marital status, or sexual orientation
Safeguarding Children, Young People and Vulnerable Adults
Martin House is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment. Recruitment checks are undertaken in accordance with safer recruitment standards and successful applicants may be required to undertake a DBS check via the Disclosure and Barring Service (DBS).
All Martin House employees are expected to:
- Uphold the values of Martin House and behave in a professional manner at all times.
- Value equality and diversity and comply with relevant equality legislation.
- Attend 1:1s with their line manager, attend team meetings and annual appraisals.
- Take part in all relevant mandatory training and any other education and training considered necessary to carry out the role.
- Take responsibility for one’s own personal development.
- Cooperate with colleagues, encourage and support positive working relationships (both internally and externally) and foster a culture of respect and consideration at work.
- Establish and maintain effective communication with relevant individuals and groups, both internally and externally.
- Take responsibility for one’s own health and safety and the health and safety of others whilst at work, and comply with Health and Safety legislation.
- Comply with information governance requirements and maintain confidentiality at all times, as required.
- Work within all Martin House policies and procedures.
- Communicate a positive image of Martin House and protect its reputation.
Staff who support Martin House volunteers are expected to:
- Carry out effective inductions for new volunteers in your department
- Lead and guide volunteers, providing the support needed to maintain morale and enable them to work effectively
- Supervise your volunteers appropriately in their day to day work and actively work to recognise the work that they do
- Ensure your volunteers have access to some personal time with you on a regular basis
- Ensure that your volunteers have an annual opportunity to reflect on their volunteering role with you
- Support appropriate volunteer learning and development within your team
- Communicate effectively with your volunteer team, and in line with the Martin House Staff Charter
- Play a role in the recruitment of new volunteers within your area, once appropriate training has been given
- Manage performance issues with volunteers fairly and sensitively, taking advice from the HR department where appropriate