Job Title Digital Innovation Officer
Responsible to Head of IT/Digital
Hours of work 35 hours per week
Place of work/Base Martin House and in the Community. Hybrid working arrangements will be considered, where possible.
Type of contract Full time, permanent
Overall purpose of the role
- To Manage the ICT Digital function and associated staff
- To review existing line of business applications and provide a roadmap, plan and implementation for digital transformation to transform the Martin House traditional analogue business into a digital one
- To rollout Microsoft 365 and leverage business improvements
- To ensure applications are secured and all measures are taken to eliminate security threats
- To develop and deliver ICT training for all staff to digitally upskill our workforce
Tasks and duties
ICT – Digital Innovation, applications and IT business projects
- Management of ICT Digital Innovation and associated staff
- Create new value through the smart use of digital tools, platforms, technologies, services, and processes
- To drive growth and business system renewal with digital platforms
- Be a digital evangelist, championing the use of digital technology and practices
- Collaboration, knowledge sharing, and digital best practices between partners and colleagues to help embed a robust digital ecosystem
- Measure ROI on digital projects, fine-tuning approaches as needed to ensure we're investing in the right tools and resources
- To review all legacy systems and produce a roadmap and implementation plan for digital change
- To lead on the implementation of Microsoft 365, utilising and leveraging the product to improve the business efficiency
- Develop and maintain and ensure compliance with all corporate and operational policies related to digital inclusion, its development and delivery particularly those related to information governance and GDPR
- To promote, train and digitally upskill our users in the use of new products
- Implementation of various ICT projects and efficient handover of support to the support team
- Provision of technical and user support to staff having ICT issues when necessary
- To assist in the management and use of core applications, such as Finance, HR, Care and CRM systems
- Maintain a high degree of customer service for all support queries and adhere to all service management principles
- Be expected to work outside normal office hours from time to time as the demands of the post and emergencies dictate.
- Assist with the preparation of the teams ICT operational plan
- Ensure the relevant security is implemented and all associated security protocols are followed and maintained.
- Maintain accurate manual and digital records relating to all work carried out and produce relevant documentation where appropriate.
- Assist with monitoring and review of system performance and the production of relevant report and statistics.
- To design and develop reports, user training and provision of support.
- To attend ICT meetings and keep abreast of ICT developments.
- Provide support, and cover for the Head of IT/Digital.
- Any other reasonable duties as may reasonably be required by the Head of IT/Digital or other Senior Manager.
- Martin House has a multi-professional; multi-skilled team seeking to reach out to each family in a way that most helps them. You may therefore be asked to help in other areas as required.
- To adopt a positive and reflective approach to personal and professional development
- To participate constructively in a yearly annual appraisal
- To undertake specific training (where necessary) for the role
Health & Safety
- To be aware of the safety needs of the children, siblings, parents and colleagues and adopt a preventative safety approach to all times.
- To report all accidents incidents and untoward incidents to a Deputy Head of Care and Clinical Services.
- To be aware of your health and safety responsibilities as an employee and adhere to these.
- To adopt a positive and reflective approach to personal and professional development.
- To participate constructively in a yearly annual appraisal.
- To undertake core competencies for clinical skills and specific training and to remain updated.
- To work in conjunction with the education co-ordinators to develop your practice and care for the children.
- To work contracted hours including unsocial hours as required weekends evenings and nights.
This job description reflects the present requirements of the post and will form the basis of performance appraisal. As duties and responsibilities change and develop the job description will be reviewed and necessary changes made with consultation.
Employees may be required to drive a Martin House pool car. These cars are insured by Martin House and it is a requirement of the insurers that we have checked that any staff who drive the cars have a current driving licence.
Martin House has a multi-professional, multi-skilled team seeking to reach out to each family in a way that most helps them. Because of this team members may be expected to accept a different or unusual task or role.
Martin House is committed to providing care and improving services irrespective of race, ethnicity, disability, gender, religion or belief, age, marital status, or sexual orientation
Safeguarding Children, Young People and Vulnerable Adults
Martin House is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment. Recruitment checks are undertaken in accordance with safer recruitment standards and successful applicants may be required to undertake an Enhanced DBS check via the Disclosure and Barring Service (DBS).
All Martin House employees are expected to
- Uphold the values of Martin House and behave in a professional manner at all times.
- Value equality and diversity and comply with relevant equality legislation.
- Attend 1:1s with line manager, team meetings and annual appraisals.
- Take part in all relevant mandatory training and any other education and training considered necessary to carry out the role.
- Take responsibility for one’s own personal development.
- Cooperate with colleagues, encourage and support positive working relationships (both internally and externally) and foster a culture of respect and consideration at work.
- Establish and maintain effective communication with relevant individuals and groups, both internally and externally.
- Take responsibility for one’s own health and safety and the health and safety of others whilst at work, and comply with Health and Safety legislation.
- Comply with information governance requirements and maintain confidentiality at all times, as required.
- Work within all Martin House policies and procedures.
- Communicate a positive image of Martin House and protect its reputation.
Staff who support Martin House volunteers are expected to
- Carry out effective inductions for new volunteers in your department
- Lead and guide volunteers, providing the support needed to maintain morale and enable them to work effectively
- Supervise your volunteers appropriately in their day to day work and actively work to recognise the work that they do
- Ensure your volunteers have access to some personal time with you on a regular basis
- Ensure that your volunteers have an annual opportunity to reflect on their volunteering role with you
- Support appropriate volunteer learning and development within your team
- Communicate effectively with your volunteer team, and in line with the Martin House Staff Charter
- Play a role in the recruitment of new volunteers within your area, once appropriate training has been given
- Support the Manage performance issues with volunteers fairly and sensitively, taking advice from the HR department where appropriate
Qualifications and work experience
- Substantial experience of Digital Innovation
- Good Experience of effective change management
- Good Experience of 365 implementation
- Experience of ICT project support and rollout
- Experience of training staff in ICT skills
- A computer related qualification
- Knowledge of IT architecture, cloud based systems and SaaS solutions
- Able to explain technical solutions clearly to staff and other IT users
- General awareness of recent ICT developments, including legislation
- Negotiation skills
- Knowledge of Health care systems, such as SystmOne
- Experience of working in a palliative care setting
Knowledge and skills
- Extensive experience of Digital Innovation, change and project delivery of ICT business systems
- Extensive experience of Microsoft 365 suite of products
- Excellent project management skills, with the ability to plan, develop schedules and meet deadlines
- Experience of report writing and in producing system support KPI’s statistical data
- Experience of training users in digital change
- Confident user of MS Office products and able to provide advice and support on these products including: - Word, Excel, Publisher, Access, OneNote, Outlook, Project & SharePoint.
- Ability to work effectively within diverse groups and teams and motivated by a drive for improvement at all times
- Good working knowledge of Information Governance, data protection act and other associated legislation.
- Strong empathy with an ability to work well within a team as well as with a diverse range of people externally
- Excellent verbal and written communication skills
- Excellent organisational skills
- Excellent interpersonal skills
- Demonstrable commitment to maintaining own professional development
- Ability to communicate sensitively with children and parents in line with Martin House’s values and expectations
- Ability to work collaboratively as part of a team
- Ability to demonstrate respect for children, young people, their families and colleagues
- Willingness to learn new skills and to pass on your knowledge to others