Job Title Fundraising Assistant
Responsible to Regional Team Manager
Hours of work 35 per week
Place of work Martin House and in the Community
Type of contract Full time, permanent
Overall purpose of the role
To support our established Regional team with administrative tasks to ensure the smooth running of the fundraising team.
Deliver the best supporter experience for new, existing and potential Martin House supporters responding to enquires within an appropriate time frame.
Help build reliable and robust relationships with our supporters within the region.
Tasks and duties
- Provide excellent support and stewardship to community supporters, Friends Groups, ambassadors and volunteers.
- Handling donations and managing the administration process around this.
- To record and respond to written, phone, email and social media requests for fundraising information, materials and support from individuals and community groups raising money for Martin House.
- Work with the fundraisers to ensure thank you letters and emails are written in an appropriate and timely manner.
- Proactively use the fundraising database (ThankQ) to develop and manage supporters and ensure all activity and correspondence is recorded accurately.
- Assist with the identification and recruitment of key community volunteers and ambassadors.
- Provide reports on income and activity as necessary.
- Manage the collection box system.
- Assist Fundraisers with administration and other tasks related to research and applications.
- Participate in the delivery of annual budgets, targets and plans.
- Work with the fundraisers and marketing and communications team to maximise every opportunity to raise awareness of our fundraising activities.
- Continuously aim to improve the efficiency of administration processes necessary for the smooth running of the fundraising department.
- Assist with greeting visitors to the office and managing general administration duties such as answering calls and note taking at meetings.
- General fundraising/administration duties, as and when required, to ensure smooth running of the whole fundraising department at peak times including assisting in other fundraising departments.
- To represent Martin House on occasion at fundraising events, cheque collections and presentations.
- Any other duties as may reasonably be required.
- There may be some out of office hours and weekend.
Health & Safety
- To be aware of the safety needs of the children, siblings, parents and colleagues and adopt a preventative safety approach to all times.
- To report all accidents incidents and untoward incidents to a Deputy Head of Care and Clinical Services.
- To be aware of your health and safety responsibilities as an employee and adhere to these.
- To adopt a positive and reflective approach to personal and professional development.
- To participate constructively in a yearly annual appraisal.
- To undertake core competencies for clinical skills and specific training and to remain updated.
- To work in conjunction with the education co-ordinators to develop your practice and care for the children.
- To work contracted hours including unsocial hours as required weekends evenings and nights.
This job description reflects the present requirements of the post and will form the basis of performance appraisal. As duties and responsibilities change and develop the job description will be reviewed and necessary changes made with consultation.
Employees may be required to drive a Martin House pool car. These cars are insured by Martin House and it is a requirement of the insurers that we have checked that any staff who drive the cars have a current driving licence.
Martin House has a multi-professional, multi-skilled team seeking to reach out to each family in a way that most helps them. Because of this team members may be expected to accept a different or unusual task or role.
Martin House is committed to providing care and improving services irrespective of race, ethnicity, disability, gender, religion or belief, age, marital status, or sexual orientation
Safeguarding Children, Young People and Vulnerable Adults
Martin House is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment. Recruitment checks are undertaken in accordance with safer recruitment standards and successful applicants may be required to undertake a basic DBS check via the Disclosure and Barring Service (DBS).
All Martin House employees are expected to
- Uphold the values of Martin House and behave in a professional manner at all times.
- Value equality and diversity and comply with relevant equality legislation.
- Attend 1:1s with line manager, team meetings and annual appraisals.
- Take part in all relevant mandatory training and any other education and training considered necessary to carry out the role.
- Take responsibility for one’s own personal development.
- Cooperate with colleagues, encourage and support positive working relationships (both internally and externally) and foster a culture of respect and consideration at work.
- Establish and maintain effective communication with relevant individuals and groups, both internally and externally.
- Take responsibility for one’s own health and safety and the health and safety of others whilst at work, and comply with Health and Safety legislation.
- Comply with information governance requirements and maintain confidentiality at all times, as required.
- Work within all Martin House policies and procedures.
- Communicate a positive image of Martin House and protect its reputation.
Staff who support Martin House volunteers are expected to
- Carry out effective inductions for new volunteers in your department
- Lead and guide volunteers, providing the support needed to maintain morale and enable them to work effectively
- Supervise your volunteers appropriately in their day to day work and actively work to recognise the work that they do
- Ensure your volunteers have access to some personal time with you on a regular basis
- Ensure that your volunteers have an annual opportunity to reflect on their volunteering role with you
- Support appropriate volunteer learning and development within your team
- Communicate effectively with your volunteer team, and in line with the Martin House Staff Charter
- Play a role in the recruitment of new volunteers within your area, once appropriate training has been given
- Support the Manage performance issues with volunteers fairly and sensitively, taking advice from the HR department where appropriate