Wetherby, West Yorkshire
£22,976 per year
Permanent, Full-time
Job description

Job Title                                    Furniture Showroom and Shop Manager

Responsible to                 Assistant Head of Retail

Hours of work                  35 hours per week over 7 days

Place of work                       Martin House Retail Furniture Showroom at Thorp Arch Wetherby LS23 7FJ


Overall purpose of the role

To effectively manage the Martin House Retail Furniture Showroom by supervising staff and ensuring efficient operational activities and achieving high Health and Safety standards in both Showroom and Stock storage.  Achieve annual income targets as agreed with the Head of Retail. 

Tasks and duties

  • To take day to day responsibility for the running of the Furniture Showroom and Stock storage, meeting sales targets and actively work towards increasing sales.
  • Maintain physical condition of the Furniture Showroom and Stores by planning and implementing new design layouts, inspecting equipment and making sure repairs are done, where necessary.
  • Maintain Showroom, Storage and distribution operations by initiating, coordinating, and enforcing operational and personnel policies and procedures.
  • To ensure that any goods collected comply with the Trading Standards Regulations.
  • To be responsible for moving goods between the Showroom, Storage and Customer’s home through arranged deliveries, including new and donated stock.
  • To actively recruit, support, train and organise volunteers and staff providing supervision.
  • To be responsible for ensuring health, safety and security of staff and volunteers on the Showroom/ Storage and any other premises.
  • To inform Assistant Head of Retail of any complaints, accidents, incidents, offenses or untoward occurrences in any areas of reasonability.
  • To be the named key holder of the Showroom/stores and ensure the security of the premises.
  • To ensure daily vehicle checks are carried out by the van drivers.
  • To ensure all drivers, staff and volunteers wear provided PPE i.e. safety shoes and fluorescent jacket whilst on duty.
  • To work with the local community to ensure a continuous flow of good quality stock.


  • To attractively display stock on the shop floor and ensure a robust rotation of stock in a safe manner.  To analyse sales in each area and adjust sales areas accordingly.
  • To work with the Assistant Head of Retail on a competitive pricing strategy to ensure profit maximisation and train the team accordingly.
  • To actively promote the Martin House Gift Aid system to all supporters and customers and to train all staff and volunteers to do the same.
  • To comply with financial procedures at the Showroom / Storage. 
  • Any other duties as may be reasonably required.
  • To cover the adjoining Retail Hub for holidays and busy times 

Health & Safety

  • To be aware of the safety needs of the children, siblings, parents and colleagues and adopt a preventative safety approach to all times.
  • To report all accidents incidents and untoward incidents to a Deputy Head of Care and Clinical Services.
  • To be aware of your health and safety responsibilities as an employee and adhere to these.

Personal development


  • To adopt a positive and reflective approach to personal and professional development.
  • To participate constructively in a yearly annual appraisal.
  • To undertake core competencies for clinical skills and specific training and to remain updated.
  • To work in conjunction with the education co-ordinators to develop your practice and care for the children.
  • To work contracted hours including unsocial hours as required weekends evenings and nights.

This job description reflects the present requirements of the post and will form the basis of performance appraisal.  As duties and responsibilities change and develop the job description will be reviewed and necessary changes made with consultation.

Employees may be required to drive a Martin House pool car. These cars are insured by Martin House and it is a requirement of the insurers that we have checked that any staff who drive the cars have a current driving licence.

Martin House has a multi-professional, multi-skilled team seeking to reach out to each family in a way that most helps them.  Because of this team members may be expected to accept a different or unusual task or role.


Equality statement

Martin House is committed to providing care and improving services irrespective of race, ethnicity, disability, gender, religion or belief, age, marital status, or sexual orientation


Safeguarding Children, Young People and Vulnerable Adults

Martin House is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment. Recruitment checks are undertaken in accordance with safer recruitment standards and successful applicants may be required to undertake an (INSERT LEVEL OF DBS AND BARRING) via the Disclosure and Barring Service (DBS).

All Martin House employees are expected to

  • Uphold the values of Martin House and behave in a professional manner at all times.
  • Value equality and diversity and comply with relevant equality legislation.
  • Attend 1:1s with line manager, team meetings and annual appraisals.
  • Take part in all relevant mandatory training and any other education and training considered necessary to carry out the role.
  • Take responsibility for one’s own personal development.
  • Cooperate with colleagues, encourage and support positive working relationships (both internally and externally) and foster a culture of respect and consideration at work.
  • Establish and maintain effective communication with relevant individuals and groups, both internally and externally.
  • Take responsibility for one’s own health and safety and the health and safety of others whilst at work, and comply with Health and Safety legislation.
  • Comply with information governance requirements and maintain confidentiality at all times, as required.
  • Work within all Martin House policies and procedures.
  • Communicate a positive image of Martin House and protect its reputation.


Staff who support Martin House volunteers are expected to

  • Carry out effective inductions for new volunteers in your department
  • Lead and guide volunteers, providing the support needed to maintain morale and enable them to work effectively
  • Supervise your volunteers appropriately in their day to day work and actively work to recognise the work that they do
  • Ensure your volunteers have access to some personal time with you on a regular basis
  • Ensure that your volunteers have an annual opportunity to reflect on their volunteering role with you
  • Support appropriate volunteer learning and development within your team
  • Communicate effectively with your volunteer team, and in line with the Martin House Staff Charter
  • Play a role in the recruitment of new volunteers within your area, once appropriate training has been given
  • Support the Manage performance issues with volunteers fairly and sensitively, taking advice from the HR department where appropriate


More about Martin House Children's Hospice
Martin House Children's Hospice

Martin House provides family-led care for children and young people with life-limiting conditions. We support families from across West, North ... Read more

Posted on: 22 September 2021
Closed date: 04 October 2021
Job ref: FSM
Tags: Retail, Volunteer Management