Shop Manager – Knaresborough
Responsible to: Retail Area Manager
Responsible for: Assistant Manager and Volunteers
Hours of Work: 35 hours a week – full time
Working 5 days over 7
Will include some weekend work
Overall Purpose of Role:
To effectively manage the Martin House Charity Shop, through an Assistant Manager and a team of volunteers. Achieve annual income targets as agreed with the Retail Area Manager. Act as an Ambassador for Martin House Children’s Hospice within the local community.
Tasks and Duties:
- To hold each member of the Martin House team in positive regard and to foster a culture of respect and consideration between all staff and volunteers.
- To take day to day responsibility for the running of the Martin House Hospice shop, meeting sales targets and actively work towards increasing sales.
- To actively recruit, support, train and organise volunteers providing supervision to ensure they work within their defined role and that there is sufficient cover throughout the week.
- To be responsible for ensuring the health, safety and security of staff and volunteers. To be responsible for the shop building, including risk assessments and training. To inform the Retail Area Manager of any complaints, accidents or untoward occurrences in the shop. To be a named Keyholder of the shop and ensure the security of the premises.
- To work with the local community to ensure a continuous flow of good quality stock.
- To attractively display on the shop floor and ensure a robust rotation of stock in a safe manner.
- To analyse sales in each area and adjust sales areas accordingly.
- To work with the Retail Area Manager on a competitive pricing strategy to ensure profit maximisation and train the team accordingly.
- To actively promote the Martin House Gift Aid system to all supporters and customers and to train all staff and volunteers to do the same.
- To comply with financial procedures at the shop and accurately cash up and report figures and relevant paperwork as requested.
- To support the Fundraising Department by promoting events and the lottery in the local community and train staff and volunteer to do the same.
- Any other duties as may be reasonably required
All Martin House employees are expected to:
- Uphold the values of Martin House and behave in a professional manner at all times.
- Value equality and diversity and comply with relevant equality legislation.
- Attend 1:1s with line manager, attend team meetings and annual appraisals.
- Take part in all relevant mandatory training and any other education and training considered necessary to carry out the role.
- Take responsibility for one’s own personal development.
- Cooperate with colleagues, encourage and support positive working relationships (both internally and externally) and foster a culture of respect and consideration at work.
- Establish and maintain effective communication with relevant individuals and groups, both internally and externally.
- Take responsibility for one’s own health and safety and the health and safety of others whilst at work, and comply with Health and Safety legislation.
- Comply with information governance requirements and maintain confidentiality at all times, as required.
- Work within all Martin House policies and procedures.
- Communicate a positive image of Martin House and protect its reputation.
Managers of staff at Martin House are expected to:
- Take part in inductions for new team members and for staff returning from long absence
- Lead and guide staff, providing the support needed to maintain morale and enable them to work effectively
- Supervise your staff members appropriately in their day to day work and actively work to recognise the work that they do
- Carrying out regular 1:1s and schedule team meetings as appropriate
- Undertake annual appraisals with your staff members, assisting them in the preparation of Personal Development Plans
- Support appropriate staff learning and development within your team
- Communicate effectively with your team, and in line with the Martin House Staff Charter
- Play a role in the recruitment of new staff within your area, once appropriate training has been given
- Manage sickness absence fairly and effectively
- Manage performance issues fairly and consistently, taking advice from the HR department where appropriate
Managers of Volunteers at Martin House are expected to:
- Carry out effective inductions for new volunteers in your department
- Lead and guide volunteers, providing the support needed to maintain morale and enable them to work effectively
- Supervise your volunteers appropriately in their day to day work and actively work to recognise the work that they do
- Ensure your volunteers have access to some personal time with you on a regular basis
- Ensure that your volunteers have an annual opportunity to reflect on their volunteering role with you
- Support appropriate volunteer learning and development within your team
- Communicate effectively with your volunteer team, and in line with the Martin House Staff Charter
- Play a role in the recruitment of new volunteers within your area, once appropriate training has been given
- Manage performance issues with volunteers fairly and sensitively, taking advice from the HR department where appropriate
Safeguarding Children, Young People and Vulnerable Adults
Martin House is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment. Recruitment checks are undertaken in accordance with safer recruitment standards and successful applicants may be required to undertake a DBS check.
Martin House is committed to providing care and improving services irrespective of race, ethnicity, disability, gender, religion or belief, age, marital status, or sexual orientation
This job profile will be reviewed in consultation with the post holder in the light of on-going and changing organisational needs and will form the basis for performance appraisal.