Leatherhead, Surrey
Contract, Full-time
Job description


Mary Frances Trust (MFT) is a Charitable Company established in 1994 by carers, people accessing mental health services and professionals to support people experiencing mental health problems. It is a non-medical service set up to address the social consequences of mental ill-health on the lives and well-being of mental health service users.


These include the following:

  • low self-esteem and self-confidence (compounded by the negative attitudes in our society towards those with mental health problems)

  • social isolation and exclusion from many areas of community life (including leisure, volunteering and education)

  • low income because of long term reliance on Benefits (Mental Health service users have the lowest rate of employment of any group of disabled people)

  • poorer physical health and reduced life expectancy compared to the general population.


The social model MFT works within is based on three principles:

  • Membership of a caring and supportive community.

  • Active and voluntary service user involvement in every aspect of running our organisation (this includes day-to-day activities and monitoring, reviewing and co-producing projects and services)

  • Equal and respectful relationships between staff and service users.

Specifically, we are looking for a very motivated and able Community Connections Support Coordinator, who will appreciate the exciting opportunity of working with a variety of clients with mental health problems helping them develop their potential.

The Area Support Coordinator will be required to coordinate and lead on activities and groups and carry out one to one advice and support sessions for people residing in Surrey

MFT are commissioned by Surrey County Council and Surrey Downs Clinical Commissioning Group to provide leadership for Community Connections Mental Health Services in Mole Valley, Epsom & Ewell, East Elmbridge, and Banstead. We are also to be contracted to provide services within West Elmbridge.

Surrey Community Connections services are open access services, delivered by the third sector, to support people (aged 16 and over) with mental health needs to stay well in their communities. The services promote social inclusion, community participation, mental wellbeing, and recovery by connecting people to ‘mainstream’ activities in their community by offering a variety of group activities and one to one support.


Job Purpose:

This a 1year fixed term contract which may result in a fulltime permanent position (this is not assured). The person we are looking for will be required to meet all relevant requirements of our Community Connections contract.

  • MFT delivers its programmes using both face to face and virtual platforms

  •  During Covid the work is likely to be homebased.


Key Responsibilities: Responsibilities of Community Connections Area Support Coordinator

  • As part of a staff team, to engage with clients using services provided by MFT

  • To work with staff, clients and volunteers to maintain a safe, respectful and pleasant environment for everyone using the service

  • To support and encourage clients to participate in mainstream activities in the community (such as education, sports, leisure, faith, employment)

  • To work with people using their service to identify their aspirations and needs by using the recovery star outcomes monitoring tool, both at first contact with the service and at regular intervals to work with the person to achieve their identified goals.

  • To support the other members of the Community Connections team in planning and delivering the courses, groups and activities that take place on the virtual programme

  • To maintain contact with those using the service via differing methods, for welfare checks and one-to-one emotional support appointments

  • To work and actively implement all operational policies and procedures

  • To become familiar with relevant aspects of the day-to-day operations of MFT (including resources and equipment)

  • To remain faithful to, and to practise, the highest possible degree of user involvement

  • To be accountable to the Programme Manager for all activities undertaken as part of the MFT programme, in particular through supervision and agreed objectives

  • To represent, when required, MFT at a variety of fora, including those responsible for the planning and delivery of mental health services

  • To maintain the highest professional standards

  • To maintain appropriate, professional boundaries with clients, complying with MFT policies and procedures

  • To always act in the best interest of the organisation, our clients, Management Board and associates. Responsibilities of the Community Connections Area Coordinator (specific for the role)

  • To coordinate groups, courses and activities and work with the programme manager to produce a quality service.

  • To work with the wider Community Connections team and Coproduction groups to develop a vibrant programme of activities, groups, and courses for people using MFT

  • To accept and process initial referrals and implement individual monitoring tools (Recovery Star)

  • To establish and maintain a strong and positive rapport with clients of the MFT and to assist them with achieving their own goals

  • To be able to assess risk on a daily basis and react accordingly

  • To motivate people attending groups, activities and one to one sessions.

  • To promote “if you don’t do it, it doesn’t happen” attitude

  • To help people adapt to change within mental health services

  • To support and provide assistance with any relevant initiatives undertaken by the people using the service

  • To manage and work with volunteers helping out with groups and activities

  • To work with the team of professionals and communicate well with colleagues working from different locations

  • To conduct ongoing evaluation of the programmes and services and implement improvements as necessary

  • To establish and sustain strong and appropriate working relationships with our partnership organisations and other external organisations

  • To keep up to date with all the opportunities available for our clients

  • To monitor and evaluate activities and provide data for our funders and trustees

  • To maintain databases and undertake any other administrative duties.

This is not an exhaustive list of the duties that may need to be undertaken. It may be necessary to undertake other duties in order to fulfil the objectives of the charity.




Refreshed on: 12 December 2020
Closed date: 21 December 2020
Tags: Social Care/Development, Support Worker

The client requests no contact from agencies or media sales.