Birmingham, West Midlands
£19,214 - £22,670 per year
Permanent, Full-time
Job description

About Migrant Help: 

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. 


Purpose of the job:

  • To contribute to the overall success of the Organisation in accordance with Migrant Help's aims and objectives.
  • To provide professional administration support for Asylum Services.
  • To assist the Business Support Manager - Regions and team colleagues with their day-to-day work in the provision of the AIRE contracts regional services. 


Main duties and responsibilities:

  • Maintain an efficient up to date recording and monitoring system.
  • Maintain logs for appointments for the completion of Asylum Support Forms, Change of Circumstances and Inductions on a national basis.
  • Assist in making appointments for clients where required.
  • Keeping accurate records on Service User location and contact details.
  • Keeping accurate records of any vulnerabilities and monitor any changes to location working with all regional officers.
  • Liaise with the Submissions team regarding completed and returned documentation.
  • Support the timely and accurate allocation, recording and distribution of ASPEN cards in line with agreed processes. 
  • Monitor the completion of scorecards for quality purposes.
  • Ensure that the ASF main spreadsheet (or alternative) is accurate and reflective of the current situation. 
  • Ensure that the Inductions spreadsheet (or alternative) is accurate and reflective of the current situation.
  • Assist with Data entry.
  • Maintain operational statistical information as directed by operational need.
  • Maintain accurate records of invoices, delivery notices received from contractors and service commissioners.
  • Monitor stationery, consumables and office supplies, ordering on a regular basis.
  • Maintain diaries for appointments and briefings and circulate these to the appropriate members of the team.
  • Open, sort and record all incoming and outgoing mail.
  • Ensure monthly petty cash return and other documents are posted timely to finance team.
  • Circulate, update and file information received via admin email inboxes as appropriate.
  • Participate in regular team briefings/meetings and take accurate records.
  • Responsible to take minutes of team meetings, daily briefings and external partnership meeting as required.
  • Provide administrative support to other colleagues as and when required. 
  • Any other reasonable duties assigned, including administrative and operational tasks within the post holder’s competency.


Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process. 

Special Requirements:  

  • This post is subject to an Enhanced Disclousure and Barring Service (DBS) Check.
  • This post is subject to a Counter Terrorism Check (CTC).
  • Suitable candidate must be OISC registered or, have the willingless to work towards OISC qualification.  

 Therefore the applicant must:

  • Hold a valid, full current 10 year British passport; full EU passport or have indefinite leave to remain in the UK.
  • Provide full UK address history for the last five years. 
Posted on: 21 October 2020
Closed date: 04 November 2020
Job ref: Administrator
Tags: Admin, Advice, Information