Birmingham, West Midlands
£32,000 - £33,209 per year
Permanent, Full-time
Job description

About Migrant Help: 

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

Purpose of the job:

  • Contribute to the overall success of the Organisation in accordance with Migrant Help's aims and objectives
  • Responsible for the Administration function of the Regional Operations Team.
  • Lead on the collation and management of daily, weekly and monthly reporting for the Regional Operations team to ensure accurate and timely updates to the SMT and external Partners as requested.
  • Responsible for maintaining accurate records which must be available for audit purposes at all time. 
  • Work in partnership with other management team members to embed clear and robust processes to manage all the administration and back office duties for the Regional Operations team.
  • To be main point of contact for internal and external colleagues in relation to the administrative duties of the Regional teams. 

Main duties and responsibilities:

  • Maintain accurate records through the ELLIS database, spreadsheets or other tools on Service User arrivals, moves and locations.
  • Maintaining records of SUs contact details.
  • Maintaining records of ASF and Induction completion and submission to the Submissions team.
  • Work with the Submissions team to identify any training needs and quality management concerns.
  • Deliver high levels of accuracy of recorded data and regular monitoring and audit if such in collaboration with the Quality manager.
  • Understand and strive to achieve (through accuracy of records) the relative KPIs within the AIRE contract.
  • Line manage the Regional administrators (both in the Hub and in regional offices).
  • Identify emerging trends and immediately highlight and where possible remedy cases where there is the potential to fail a KPIs.
  • Ensure timescales are closely monitored and managed foe daily, weekly and monthly reporting. 
  • Provide MI as required by heads of Service and the Director, and Deputy, of Asylum Services.

 

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.  

 

Special Requirements:  

  • This post is subject to an Enhanced Disclosure and Barring Service (DBS) Check.
  • This post is subject to a Counter Terrorism Check (CTC).

 Therefore the applicant must:

  • Hold a valid, full current 10 year British passport; full EU passport or have indefinite leave to remain in the UK.
  • Provide full UK address history for the last five years. 
Posted on: 21 October 2020
Closed date: 04 November 2020
Tags: Management, Business Development