Glasgow, Glasgow City
Scotland, United Kingdom
£22,780 - £27,336 (pro rata)
Permanent, Part-time, 17.5 Hours
Job description

About Migrant Help: 

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. 

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. This includes understanding the importance of having a work life balance, offering enhanced family friendly provisions, additional holiday entitlements, Perkbox benefits and a non-contributory pension scheme.     

Scope of the Role:

  • Work as part of the Asylum Services team providing advice, guidance, assistance to complete support applications and briefings to eligible asylum seekers
  • To contribute to the overall success of the Organisation in accordance with Migrant Help's aims and objectives, by providing high quality service to clients

Main Duties & Responsibilities:

  • Provide advice and support to asylum seekers, within the specification of the Grant Agreement and Contract with the Home Office
  • Provide a support service to asylum seekers to complete asylum support application forms (ASF) for support under Section 95 and Section4 of the Immigration and Asylum Act 1999
  • Ensure that all applicants are aware of eligibility criteria and their obligations to provide supporting evidence within required timescales
  • Provide outreach for vulnerable clients and those with additional support needs, by appointment, at designated locations, as required by the Regional Operations Manager
  • Provide telephone advice as may be required and support the telephone advice line by assisting clients to complete asylum support and Section 4 applications by telephone and by appointment
  • Assist clients to notify the authority of prescribed change of circumstances
  • Provide guidance on immigration related matters advice within the scope of the relevant Office of the Immigration Services Commissioner (OISC) accreditation level
  • Provide advice on general matters e.g. sign-posting
  • Provide advice on Voluntary Assisted Return
  • Liaise and cooperate with relevant statutory and voluntary agencies on behalf of service users as necessary
  • Act as a contact with the Home Office, Social Services, Healthcare Professionals and other relevant agencies for applicants with additional support needs.
  • Deliver key touch point briefings to a high standard so that applicants fully understand the information provided. Ensure that information books are given out accordingly.
  • Provide information to service users in a timely manner, being aware of other appointments, dispersal date.
  • Make contact with dispersal accommodation providers and other relevant agencies, providing letters as appropriate, to ensure vulnerable clients are appropriately supported in their dispersal area.
  • Link Asylum Seekers and Failed Asylum Seekers with other relevant organisations
  • Keep full accurate and up-to-date case records , complete case follow up within the requisite time scales and undertake any necessary administrative tasks
  • Ensure accurate records are kept, especially CRM
  • Participate in rota duties on a planned or ad hoc basis as may be required to cover telephone advice line out of hours service
  • Respond flexibly to provide cover for all other operational activities.
  • Attend and participate in team briefs and meetings
  • Keep up to date with legislation and the impact it may have on service users.
  • Participate in the Performance and Development Review (PADR) appraisal process
  • Participate in all mandatory training and training identified in the PADR process
  • Undertake any other duties which may be assigned from time to time and may include cover for other funded projects e.g. Supporting Victims of Human Trafficking and anti-human trafficking operations etc.


We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work these include:

     •  Flexibility and work life balance
     •  Enhanced family friendly provisions
     •  Additional holiday entitlements
     •  Perkbox benefits
     •  Non-contributory pension scheme. 

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.   


Special Requirements:  

- This post is subject to an Enhanced Disclosure and Barring Service (DBS) Check.

- This post is subject to a Counter Terrorism Check (CTC).

- Suitable candidate must be OISC registered or have the willingness to work towards OISC qualification.  

Therefore the applicant must:

- Hold a valid, full current 10 year British passport, full EU passport or have indefinite leave to remain in the UK.

- Provide full UK address history for the last five years.

- Provide full employment history for previous 3 years and or suitable documentation to cover any gaps

Posted on: 31 March 2021
Closed date: 19 April 2021
Tags: Advice, Information, Advocacy