City of London, Greater London
Permanent, Full-time
Job description

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

The Role:

The scope of this role is to contribute to the overall success of our Organisation in accordance with Migrant Help’s visions, values and objectives. The post-holder is expected to:

  • provide day to day management for their regional team(s) and to ensure statutory and contractual
    compliance on behalf of the organisation
  • ensure that quality standards are met and continuous improvement a focus.
  • maintain and develop excellent working relationships and referral procedures with and between 
    external stakeholders in order to improve the access to and quality of mainstream and specialist
    services for refugees and asylum seekers.
  • ensure continuous development of the role and their team.
  • ensure that the service is delivered according to procedures and processes.
  • attend meetings with key partners and stakeholders as the organisation requires.
  • monitor the service and react accordingly, and in a timely manner to changing needs with resultant 
    re-prioritisation of his or her work as necessary.
  • Lead within their region(s) on Safeguarding, Health and Safety, Data Security and Quality.
  • Co-ordinate with colleagues in other parts of the organisation and with our sub-contractors to successfully deliver Asylum Services

Duties and Responsibilities:

  • Lead the Advice, Issue Reporting and Eligibility (AIRE) service for the London region(s), based
    within Migrant Help offices, responsible for planning the team’s deployment, 
    delegating work appropriately and ensuring delivery of service across the region(s). This includes
    planning cover and ad hoc absence (i.e. leave and sickness) and weekend working, as required.
  • Provide support to other regional services teams and EAGL team by allocating regional resources as
  • Provide support to the Head of MH Welcome and deputising when needed
  • Lead on a range of HR process including recruitment, induction, staff development, appraisal and 
    supervision, absence monitoring, disciplinary and grievance issues and any other associated processes
  • Manage the Senior Client Adviser(s) providing support and advice on complex cases
  • Provide support to the Head of MH Welcome in attending local Strategic Migration 
    Partnership meetings, stakeholder meetings and other fora within your area of responsibility,
    in conjunction and supported by the Senior Management, as required.
  • Develop and maintain effective working relationships with relevant local authorities, agencies and 
    stakeholders in the region /National (Wales / Scotland / Northern Ireland) working in partnership 
    with the Head of MH Welcome, the Head of Regional Services and Head of Outreach.
  • Conduct regular team meetings and daily briefings to ensure that staff are kept up to date with 
    changes in policy, legislation and law, safety and any other matters that effect the delivery of
  • Report to the line manager any changes in trends and the impact on client service delivery
  • Carry out required quality control audit of work and adherence to relevant legislation and 
    quality standards e.g. file reviews, to ensure compliance with standards of OISC and the Advice
    Quality Standard, GDPR, ISO9001 etc.
  • Include apprenticeships, work placements and volunteers within the team for the provision of 
    additional support services to clients as agreed with the line manager.
  • Deal with complaints about the service and manage incidents in accordance with Migrant Help policies and operating procedures
  • Responsible for regional budget management and future planning across petty cash control, ensure accurate records are kept
  • Any other duties which may be assigned 


We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work these include:

  • Flexibility and work life balance
  • Enhanced family friendly provisions
  • Additional holiday entitlements
  • Perkbox benefits
  • Non-contributory pension scheme.

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.   

Special Requirements:  

  • This post is subject to an Enhanced Disclosure and Barring Service (DBS) Check.
  • The post is subject to Counter Terrorist  (CTC) Check 
  • The succesful candidate need to be OISC registered or willing to obtain OISC Registration
  • The post holder is required to undertake weekend work as needed

Therefore the applicant must:

  • Hold a valid, full current 10 year British passport; full EU passport or have indefinite leave to remain in the UK.
  • Provide full employment history for previous 3 years and or suitable documentation to cover any gaps.
  • Be able to provide full 5 years UK address history.
Posted on: 01 May 2021
Closed date: 21 May 2021
Job ref: Regional manager
Tags: Management, Social Work