Tier 1 EAGL Adviser

Posted by Migrant Help

Tier 1 EAGL Adviser

England, United Kingdom Check commute

£18,700 per year

Permanent, Full-time

Job Description

Tier 1 EAGL Adviser

Location: Dover

Permanent Contract

Full Time - 35 hours per week

Starting salary: £18,700 per annum

After 6 months’ probation: £22,063 per annum

Closing Date: 21st August 2019

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects migrants, treats them with respect and enables them to become successful members of their communities.

We are currently recruiting for a Tier 1 EAGL Adviser within our regional Dover office.

This vacancy is open to internal and external candidates.

The Role:

The scope of the role is to provide advice, guidance and support to those seeking asylum in the UK via the telephone helpline service. They should meet internal standards on performance and call handling as set by the Head of Advice Centre. The post-holder will contribute to the overall success of the Organisation in accordance with Migrant Help's aims and objectives.

The Requirements:

The post-holder will work as part of the Eligibility, Advice and Guidance Line Team to ensure compliance with all applicable regulatory requirements, policies and procedures to provide the correct advice and guidance to all who contact the centre. They will handle calls effectively and work in a timely manner to ensure that the Centre operates efficiently to meet the needs of the contract. The successful candidate will ensure that a professional and courteous service is provided to all clients, both internal and external.

The Tier 1 EAGL Adviser post require an enhanced DBS check and a Counter Terrorism check.

Please submit

1. a relevant CV,

2. a detailed personal statement showing how you meet the specific requirements, skills and experience as outlined in the job description and job specification with a special attention to the added value you could bring.

Applicant that fail to provide both documents will not be considered for the post.

Due to the high volume of applications we receive, successful candidates will be contacted within 5 working days after the closing date.

Closing date: 21st August 2019

As part of your role, it is important you operate within Migrant Help’s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.

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