Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
We are currently recruiting for a VSSS Client Adviser to work across Paisley, Glasgow and wider Scotland (as required).
Scope of the Role:
The scope of this role is to work as part of the Migrant Help Victims of Slavery Support Service team and to provide a professional support service to victims of trafficking and ensure a seamless service to clients. This includes the provision of support, advice and guidance in addition to providing assistance with the completion of any relevant support applications. There is a requirement that the post-holder will meet the changing local business needs and will re-prioritise work as necessary. The post-holder will work consistently to ensure the continuous local development of the support service; he/she will ensure that all advisory processes and procedures are efficient, professional and consistent at all times. The post holder is expected to contribute to the overall success of the Organisation in accordance with Migrant Help's aims, objectives, vision and values.
The successful post holder ideally will have experience (but not essential) working with clients who present complex needs, including mental health, substance mis-use and people in highly sensitive and emotionally challenging situations. The successful candidate will have demonstrable experience of providing information and advice within frontline operations, ideally having previously worked with, vulnerable individuals with complex needs, victims of trafficking and/or asylum seekers and refugees.
We are seeking a person who has the ability to manage a complex caseload, work under pressure whilst empathically working with people facing transition and uncertainty. Excellent listening, communication and IT skills in word processing, databases and spreadsheets is essential. The ideal candidate will exercise the ability to negotiate and liaise with other agencies on behalf of clients and have the ability to absorb complex written information and explain it to the client including the use of an interpreter.
Essential Criteria (Skills & Experience):
- A good general level of education is essential
- Experience of working in Social Care setting and working with clients who present with complex needs, including mental health and substance mis-use
- Working with people in sensitive and emotionally demanding situations is essential
- Demonstrable experience of working face to face with members of the public
- Experience of working in a multi-cultural environment
- Experience of undertaking advocacy in a sensitive manner
- Excellent Customer Care Skills with meticulous attention to detail
- Demonstrable administrative and organisational skills
- Proven ability to prioritise and work on your own initiative whilst respecting boundaries
- Ability to deal with deadlines and conflicting priorities
- Excellent computer skills, competent in the the use of MS Office applications and specifically the ability to use Microsoft Excel to a good standard
- A compassionate and “can-do” attitude
- Ability to speak any additional languages
- Experience of providing advice and information within frontline operations, ideally to victims of trafficking and/or asylum seekers and refugees
- Experience of working in the voluntary sector
- Experience of providing immigration advice
- Qualified Health and Social Care practitioner
This post-holder must be/become a member of the PVG scheme. The successful candidate should expect regular travel across Paisley/Glasgow and as required to other locations across Scotland. Out of hours work may also be required on occasion by prior arrangement, therefore, flexibility and willingness to accommodate this need is a pre-requisite. The successful candidate will be required to partake in an on-call rota system, being on call for out of hours needs for a week at a time, for one week every 6 or 7 weeks (this may vary depending on the team size at any given time).
1. Relevant CV
2. Detailed personal statement showing how you meet the specific requirements, skills and experience as outlined in the job description and person specification with special attention to the added value you could bring.
Successful internal applicants will move to Migrant help 2018 Terms and Conditions if they are not already on them.
Closing Date: 3 July 2020
As part of your role, it is important you operate within Migrant Help’s values:
Protection, Diversity, Equality, Partnership, Innovation and Excellence.
Migrant Help is proud to be an equal opportunities employer.
The client requests no contact from agencies or media sales.